LinkedInRob Keiser

Rob Keiser

Senior Billing Administrator at Hughes Network Systems

Location
Washington D.C. Metro Area
Industry
Information Technology and Services
Previous
  1. Hughes Network Systems,
  2. Habitat for Humanity of Montgomery County,
  3. Nextel Communications
Education
  1. Lynchburg College
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180connections
Lynchburg College

Lynchburg College

Health Promotion and Lifestyle Management

View full profile

Background

Summary

As a motivated, results-driven generalist, refreshed after taking some time off to focus on volunteer passsions, I am now determined to transfer my interpersonal and analytical skills, effective organizational abilities and professional experience to a new position where I will be able to see the results of my work in an organization that values efficiency, continued education, occupational growth, integrity and making a difference.

Specialties: Sales force automation; contract interpretation, implementation and compliance; customized billing; auditing; defining business rules; naming conventions; maintaining product catalogs; reporting; facility operations; efficiencies, big picture mentality.

Experience

Senior Billing Administrator

Hughes Network Systems
(4 years 10 months)Germantown, MD

• Managed 166 Billing Exception Reports requiring daily or weekly audits to highlight corrective actions needed in various internal systems for contractual compliance.
• Created and tested logic for new Billing Products and Invoice Deals in an internal production environment for future sales and subsequent invoicing.
• Handled both internal and external customer inquiries regarding the application of adjustments, payments, invoices, account reconciliations, adhoc reporting, status changes and site hierarchy structure.

Construction Crew Leader / ReStore Associate

Habitat for Humanity of Montgomery County
(2 years 2 months)Gaithersburg, MD

• Managed a crew of up to 10 volunteers at the worksite in Burtonsville, MD for the construction of 24 townhomes.
• Demonstrated tasks, maintained standards, monitored safety, and ensured that my group of volunteers had a safe and meaningful work experience each day.
• Assisted in the determination of market demand for specific used and surplus building materials and donated household items.

Analyst II, Business Systems

Nextel Communications
(2 years 9 months)Reston, VA

• System Administrator for the national launch of Salesforce.com to all of Nextel’s Direct Sales Representatives.
• Created and maintained the Role Hierarchy structure, Public Groups, and Account Sharing Rules that drove visibility and reporting functionalities in Salesforce.com.
• Maintained an online product catalog in PeopleSoft, and published montly updates of an internal Excel quick quote estimation tool for use by all of Nextel’s Sales Representatives.

Co-Founder / Ride Leader

MotorcycleGroupTours.com, LLC.
(2 years 3 months)Reston, VA

• Co-founded company to create and promote safe group motorcycle rides originating from the DC Metro area.
• Collaborated with the marketing and promotion of the company via our web site, brochure content, graphic logo design, and public events.

Billing Solutions Analyst 2, Model Development

MCI / WorldCom, Inc.
(4 years 6 months)Ashburn, VA

• Implemented, supported, and enhanced billing models in Microsoft Access and Excel to ensure contractual compliance, improve auditing efficiency, and deliver accurate customer invoices in a timely manner. Models were used for billing up to $7M per month.
• Assessed and prioritized new reporting and enhancement requests from Presale, Account Teams, and Operations. Developed the tasks or submitted technical requirements to model developers when necessary.

Buyer, Audio / Video Consultant

Audio Buys, Inc.
(2 years 2 months)Gaithersburg, MD

• Purchased inventory and developed merchandising displays and promotions for eleven stores.
• Sold audio, video, and car stereo electronics and components.
• Reorganized warehouse to facilitate more efficient inventory and sales delivery.

Operations Director

The Fitness Company, Chevy Chase Athletic Club
(4 years 2 months)Chevy Chase, MD

• Managed a total staff of 16 employees from the Front Desk and Facility Maintenance departments.
• Supervised all physical plant operations of the 15,000 sq. ft. health club.
• Monitored inventory, negotiated prices and purchased all club toiletries and consumables.

Volunteer Experience & Causes

Animal Rescue Team

The Humane Society of the United States
Animal Welfare

Dog Handler

Montgomery County Animal Services and Adoption Center
Animal Welfare

Dog Handler

Montgomery County Humane Society
Animal Welfare

CERT Member

Montgomery County Community Emergency Response Team
Disaster and Humanitarian Relief

CART Member

Montgomery County Animal Response Team
Animal Welfare

Logistics and Disaster Action Team

American Red Cross National Capital Region
Disaster and Humanitarian Relief

Medical Reserve Corps

MD Responds
Disaster and Humanitarian Relief

Opportunities Rob is looking for:

Causes Rob cares about:

  • Animal Welfare
  • Health
  • Disaster and Humanitarian Relief

Organizations Rob supports:

Skills

  • CPR AED Certified
  • Operations
  • Animal Welfare
  • Fitness Training
  • Project Implementation
  • Plan Implementation
  • Billing
  • Billing Systems
  • Billing Solutions
  • Telecommunications...
  • Sales Support
  • After Sales Support
  • Contract Review
  • Process Improvement
  • Service Operations
  • Public Health
  • Animal Handling
  • Volunteer Coordination
  • Volunteer Leadership
  • Inventory Management
  • Volunteer Management
  • Auditing
  • Motorcycle
  • Triathlon
  • Compliance
  • Customer Relations
  • Problem Solving
  • Customer Service
  • Testing
  • Invoicing
  • Leadership
  • Sales Operations
  • Program Management
  • Accounting
  • Contract Management
  • Telecommunications
  • See 21+  See less

Education

Lynchburg College

B.S., Health Promotion and Lifestyle Management

Honors & Awards

• Hughes – North American Division “RMA Processing Award” 2012.
• Hughes – North American Division “The Sky’s The Limit” Program Launch Award 2011.
• Hughes – North American Division “Peak Performance” Implementation Award 2010.
• Hughes – North American Division “Peak Performance” Team Effort Award 2010.
• Nextel – Sales Operations Appreciation and Recognition “Delivers Value” Award 2005.
• MCI WorldCom “All Star” Award 1999.
• MCI Revenue Service “Way To Go” Award 1997.

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