
Owner, RJ's Word Processing Services
Greater San Diego Area

Owner, RJ's Word Processing Services
Greater San Diego Area
Virtual Assistant providing virtual assistant services to individuals, small companies, as well as corporations. Goal is to focus on ways to add value to the services provided to clients. Broad experience in administrative assistance, which include numerous years of word processing, secretarial, and receptionist experience. Have experience as manager and small business owner. Educational background is in marketing plus some marketing experience.
Word processing, database management, bookkeeping, website design, transcription, PowerPoint presentations, Desktop Publishing
(Sole Proprietorship; Myself Only; Consumer Services industry)
October 2002 — Present (6 years 10 months)
Daily business operations, which include markerting, sales, bookkeeping, research, writing. Provide virtual administrative assistance to clients, as well as prospect for new clients.
(Public Company; Retail industry)
February 1999 — October 2000 (1 year 9 months)
• Was trained to manage store departments
• Analyzed financial reports in order to determine sales plan and set goals
• Performed various tasks which included interviewing, hiring, scheduling, performance reviews, managing, coaching and developing sales associates using various training tools, strategically organized the sales floor in order to affect sales, ensured that the sales floor was in compliance with all state rules and regulations; for example, pricing accuracy and ADA (American Disability Act), as well as performed various administrative tasks
• Merchandised department according to presentation/visual standards and company directions
• Coordinated the process of getting the merchandise to the sales floor which involved teaming with various departments
(Higher Education industry)
September 1989 — January 1999 (9 years 5 months)
• Produced and edited documents using various software applications for the Provost’s Office which included correspondences, tables, publications, and mass mailings
• Created annual publications used by the university
• Prioritized and organized work-related requests
(Consumer Goods industry)
October 1998 — January 1999 (4 months)
• Set up POP (Point of Purchase) displays
• Demonstrated various products
(Public Company; Consumer Electronics industry)
June 1997 — August 1997 (3 months)
• Did comparative shopping in order to update an internal publication used by AirTouch employees in the Southwest. The publication is used as a reference regarding the cell phone market.
• Was responsible for the creation and production of a customer service survey brochure for the AirTouch Cellular Retail Stores.
• Created reports based on data results. Store managers use the reports to learn how to better serve their customers.
(Banking industry)
November 1986 — June 1989 (2 years 8 months)
• Created and edited documents using various software which included mass mailings (200+), loan documents, policy and procedures, job descriptions, and general correspondence
Receptionist Jul 1985 - Nov 1986
• Was responsible for all incoming calls on an extremely busy switchboard
• Greeted and assisted applicants and customers
• Performed typing, filing, and copying projects as needed
(Public Company; Banking industry)
August 1978 — 1981 (3 years)
Bachelor , Marketing , 1993 — 1998
Received Magna Cum Laude Honors
business development
Virtual Assistant Networking Association, International Virtual Assistants Association, Oceanside Chamber of Commerce
Golden Key National Honor Society