
Macmall Senior Account Executive
Greater Los Angeles Area

Macmall Senior Account Executive
Greater Los Angeles Area
Strong IT skills of technological and business knowledge with proven success in retail, education, and government industries with a long history of product support, sales, customer service, server and networking maintenance, and technical support. Certified in Apple, Microsoft, Intel, Sony, Lenovo, and CISCO.
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Troubleshooting, networking, information technology, and sales
(Public Company; 1001-5000 employees; MALL; Computer Hardware industry)
November 2004 — Present (5 years 1 month)
• Responsible for developing and maintaining small to large business accounts
• Certified product training on Intel, Apple, Microsoft, Adobe, Lenovo, Sony, and other top leading vendors
• Provide world class customer service including technical support over the phone
• Outbound sales of latest servers, computers, software and overall IT solutions
(Educational Institution; 501-1000 employees; Higher Education industry)
November 2002 — May 2004 (1 year 7 months)
• Responsible for supervising CISCO networking lab equipment
• Assist students with lab work involving configuration of CISCO equipment
• Troubleshoot CISCO routers and switches
• Assist students with CAT 5 wiring assignments and use of Fluke testing equipment
• Setup and maintain NT Server Domain with security policies
• Wired the lab with 24 Ethernet wall jacks routing to a CISCO switch
• One year of CCNA courses and training
(Government Administration industry)
June 1997 — November 2001 (4 years 6 months)
• Networked and troubleshoot PCs using Novell Technology
• Installed and configured Windows NT 4.0 and applications
• Gave user and technical support on demand
• Setup 52 computers at user’s terminals within a two week time frame
Bachelor Degree , Computer Information Science , 2001 — 2004
Computer Science 1998 — 2000
1994 — 1998
Computers, FFXI, Anime, Automotive, Sportbikes, Snowboarding, and Running
Apple Product Professional 2005-2009