LinkedInMegan Ritchie

Megan Ritchie

Manager of Suite Services at Milwaukee Brewers

Location
Milwaukee, Wisconsin
Industry
Sports
Current
  1. Milwaukee Brewers Baseball Club
Previous
  1. Milwaukee Brewers Baseball Club,
  2. La Crosse Community YMCA,
  3. Wisconsin Academic Decathlon
Education
  1. University of Wisconsin-La Crosse
Recommendations4 people have recommended Megan
Websites
479connections

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Milwaukee Brewers Baseball Club

Milwaukee Brewers Baseball Club

Manager of Suite Services

– Present

View full profile

Background

Summary

My current role as the Manager of Suite Services with the Milwaukee Brewers provides substantial event management and hospitality experience. This position allows me to utilize my organizational, managerial, and interpersonal skills to facilitate successful sporting and special events. I have earned the trust and confidence of my coworkers, superiors, and clients, empowering me to make quick decisions and execute plans of action to resolve conflict in high pressure situations.

The experience gained from my sport management career has enabled me to succeed in a wide variety of situations, while always striving to provide excellent client service and improving the overall fan experience. I am eager to continue developing my career in high-level sports.

Specialties: administrative support, clerical, customer service, delivery, email, event planning and management, management, marketing, microsoft office, telephone skills

Experience

Manager of Suite Services

Milwaukee Brewers Baseball Club
– Present (1 year)

Coordinator-Suite Services

Milwaukee Brewers Baseball Club
(3 years 2 months)Milwaukee, WI

• Create and maintain new systems and processes for tracking suite lease information
• Facilitate accounting for suite lease payments and individual rentals
• Create pre-season informational packets and programs in conjunction with the Director of Suite Services
• Communicate, implement, and enforce suite policies and promotions with suite holders
• Develop game rotations, facilitate suite holder selection process, and coordinate ticket distribution
• Act as liaison between internal Brewers departments and DNC Sportservice
• Produce suite newsletter and website
• Develop job descriptions, screen, interview, hire and manage department interns
• Assist in hiring and managing game day concierge staff
• Organize and coordinate special events: Administrators’ Appreciation Party, Farm Aid Concert, Grand Slam Summer School, Player Meet & Greets, Suiteholder Batting Practice, Suiteholder Tasting, Talkin’ Brewers Luncheon, Trip to Wrigley
• Aid suite clients with special requests and ticket fulfillment
• Oversee game responsibilities for 25% of the season
• Support Suite Sales Managers with sales efforts including renewals, incentives and mailings

Sales Representative

Milwaukee Brewers Baseball Club
(1 year)Milwaukee, WI

• Member of ticket sales team that sold nearly 3 million tickets in one year
• Contacted an average of 80 customers per day
• Met with customers to finalize season ticket and group sales
• Provided client support services to all Season and Group Ticket holders
• Served as primary point of contact during season ticket holder and group events at the stadium

Corporate Marketing Intern

Milwaukee Brewers
(5 months)Milwaukee, WI

• Assisted with marketing projects and sponsorship fulfillment
• Maintained and developed Brewers Kids Club to encourage youth involvement in the Milwaukee Brewers
• Researched promotions of other Major League Baseball Clubs to learn about best practices
• Implemented pre-game and in-game programs and promotions
• Supported Corporate Marketing staff as needed
• Provided customer service to contest winners and sponsors

Member Services Coordinator

La Crosse Community YMCA
(1 year 9 months)La Crosse, WI

•Greeted members and guests
•Received phone calls and email inquiries
•Assisted Program Directors as needed
•Provided clerical assistance

Regional and State Competition Coordinator

Wisconsin Academic Decathlon
(8 years 1 month)Madison and Waukesha, WI

•Provided day-of-event assistance
•Assisted in managing and directing volunteers
•Made myself available for trouble shooting throughout the events

Health Initiatives Intern

Wisconsin Sports Development Corporation
(5 months)Madison, WI

•Developed the Fit Kids Challenge summer program and
•Planned the Fit Kids Fun Run and reception
•Researched youth events and programs
•Solicited donations from local businesses
•Assisted in the planning of the Badger State Games
•Provided day-of-event assistance

Ticketing/Hospitality Intern

Madison Mallards Baseball Club
(4 months)Madison, WI

• Managed game-day staff of 20-25 people who were responsible for servicing hospitality areas
• Produced and managed bi-monthly game-day staff schedule
• Provided customer service to the private suites and general customers
• Promoted single game ticket sales with the Marketing Staff
• Supported Ticket Office Staff with solutions to everyday and unique customer service situations
• Marketed fan promotions with new and creative ideas
• Assisted with accounting practices and collecting payments from group ticket orders

Publicity Committee Chair

American Cancer Society-Relay for Life
(4 months)La Crosse, WI

•Collaborated with the event committee to plan the UW-LaCrosse and Viterbo University Relay for Life event
•Lead the Publicity Committee in soliciting media support in advertising the event
•Participated in the set up on the day of the event

Volunteer Experience & Causes

Opportunities Megan is looking for:

Causes Megan cares about:

  • Disaster and Humanitarian Relief

Organizations Megan supports:

Languages

  1. Spanish

  2. English

Skills

  • Event Management
  • Customer Service
  • Microsoft Office
  • Marketing
  • Management
  • Administrative...
  • Sports Marketing
  • Sports Management
  • Sports
  • Ticket Sales
  • Event Planning
  • Sponsorship
  • Public Relations
  • Facebook
  • Sales
  • Fundraising
  • PowerPoint
  • Teamwork
  • See 3+  See less

Education

University of Wisconsin-La Crosse

Bachelor of Science Degree, Exercise and Sport Science-Sport Management

Minor in Spanish, 8 years language experience

Verona High School

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