Rick Umali

Current

• Technical Consultant at Endeca Technologies

Past

• Technical Support Engineer at Endeca Technologies
• Customer Support Engineer at Mercury Computer Systems
• Technical Support Team Leader at Open Market

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Education

• Rensselaer Polytechnic Institute

Connections

248 connections

Industry

Computer Software

Websites

• My Website
• My Blog

Rick Umali’s Summary

I have a programmer's education and mind-set, but the arc of my career has been in customer-facing roles for enterprise-level, non-commodity software. I am working as a technical consultant for the professional services department of a search engine and analysis company.

Rick Umali’s Specialties:

UNIX, Linux, C/C++, Java, JDBC, Servlets, XML, Tomcat, Apache, Perl, CGI, SQL (Oracle/Sybase)

Rick Umali’s Experience

• Technical Consultant

  Endeca Technologies

  (Privately Held; 201-500 employees; Computer Software industry)

  February 2005 — Present (4 years 6 months)

  Technical consultant for Endeca's Information Access Platform (MDEX, Guided Navigation). I designed and developed MDEX index processing and operational tasks. I also assisted with requirements gathering and technical specifications.

• Technical Support Engineer

  Endeca Technologies

  (Privately Held; 51-200 employees; Computer Software industry)

  April 2004 — February 2005 (11 months)

  Technical support for Endeca's Information Access Platform (MDEX, Guided Navigation) and related APIs.

• Customer Support Engineer

  Mercury Computer Systems

  (Public Company; 501-1000 employees; MRCY; Computer Software industry)

  June 2001 — April 2004 (2 years 11 months)

  Customer Support at Mercury encompasses phone, web, and e-mail support for our highly technical customers. The group provides diagnosis of complex problems, and bug verification. C and UNIX are the heavy focus here, as well as VME, VxWorks, MULTI, and real-time programming.

• Technical Support Team Leader

  Open Market

  (Public Company; 201-500 employees; Computer Software industry)

  April 1995 — April 2001 (6 years 1 month)

  I was the team leader for the E-Commerce Support Team at Open Market. In six years at Open Market, I grew from senior, to principal, to team lead roles. In this role, I resolved numerous technical issues with our enterprise-wide e-commerce products. I represented the group and the company at user conferences. I hired personnel and evaluated performance.

Rick Umali’s Education

• Rensselaer Polytechnic Institute

  1990 , Computer Science , September 1986 — December 1990

  Activities and Societies:

  Rensselaer Engineer Magazine, Student Orientation, Juggling Club, DJ at WRPI 91.5

Additional Information

Rick Umali’s Websites:

• My Website
• My Blog

Rick Umali’s Interests:

web technologies, BLOGing, golf, video editing

Rick Umali’s Contact Settings

Interested In:

• consulting offers
• expertise requests
• business deals
• reference requests
• getting back in touch