Social Media Specialist and SEO
Toronto, Canada Area
- Current
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- Social Media Specialist and SEO at VMware
- Past
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- Developer & SysAdmin at Caulfeild Apparel
- Developer at Auto Haulaway
- Customer Engineer at MAI Canada Ltd.
- Education
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- Ryerson University
- Mohawk College
- Recommended
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4 people have recommended Rick - Connections
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39
connections
- Industry
- Computer Software
- Websites
Rick Blythe’s Summary
My experience and goals are centered around creating the right experience for customers, and utilizing a variety of channels to reach them. I endeavor to use new technologies to better understand and assist organizations in improving processes and tools to ensure first contact resolution and improved Customer Satisfaction.
Currently I am working within the social and digital media to better measure, understand and assist customers. Doing so, we are defining the next generation of Customer Service.
Rick Blythe’s Specialties:
Social Media, Social Networking in the Enterprise, Social CRM, SEO, Web Design, Online Reputation Management
Rick Blythe’s Experience
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Social Media Specialist and SEO
VMware
(Public Company; VMW; Computer Software industry)
June 2009 — Present (6 months)
As Social Media Specialist at VMware, I develop techniques to learn from our customers by monitoring the social web. I utilize this feedback to identify opportunities for improvements in the organization and when possible assist the customer. I also provide SEO analysis and make recommendations on web site optimization.
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Sr. Tech Support Engineer
vmware
(Public Company; VMW; Computer Software industry)
January 2007 — June 2009 (2 years 6 months)
Senior Technical Support Engineer (TSE 3) at VMware supporting VMware's Infrastructure 3 product. I also have a background in knowledge management and web content management systems, and with this, SEO (search engine optimization), which is invaluable in attaining high rankings in Google and other search engines.
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Staff Product Support Analyst
Sybase
(Public Company; 1001-5000 employees; SY; Computer Software industry)
October 1994 — December 2006 (12 years 3 months)
As Staff Technical Support Analyst at Sybase I provided direct-to-expert, top-tier technical support to major partners of Sybase. The role demanded a combination of advanced technical skills, excellent communication skills, and broad industry experience in order to effectively understand complex customer issues and translate these into remedies. In this role I needed to act in the interest of the customer and provide quality and timely solutions. This often meant leveraging other teams within the organization and prioritizing tasks in an effective manner.
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Developer
CompuPower
(Privately Held; 1-10 employees; Computer Software industry)
April 1992 — October 1994 (2 years 7 months)
At this small company I was charged with re-engineering a reservation and facility management package.
Given almost complete control, I chose to replace the old and expensive character based system with a Windows based system using MS Access (very price sensitive product).
I trained myself in the environment and coded the application myself.
I provided on-site support and custom programming and wrote the technical documentation and on-line help. -
Developer & SysAdmin
Caulfeild Apparel
(Privately Held; 201-500 employees; Apparel & Fashion industry)
April 1989 — April 1992 (3 years 1 month)
As one of a staff of two in the I.S. department, I helped replace a proprietary mini-computer with a much cheaper PC server system.
I became the SCO UNIX Systems Administrator supporting approximately 60 users.
I consulted on, and implemented a bar-coded inventory system, including the movement of data across different physical warehouses.
I helped develop an EDI solution from scratch, including communications, parsing, and data extraction. I created some internal tools to assist in the development of this project.
I provided analysis, coding, testing, and maintenance of the Company's financial and inventory systems. -
Developer
Auto Haulaway
(Privately Held; 201-500 employees; Automotive industry)
April 1984 — April 1989 (5 years 1 month)
As Manager of IS operations for a satellite office, I reported to both MIS and the location's VP.
I managed a staff of two maintenance programmers, and all ongoing operational issues.
I developed an EDI communications system from the ground up, and implemented as one of Chrysler’s first test sites. -
Customer Engineer
MAI Canada Ltd.
(Public Company; 1001-5000 employees; Computer Hardware industry)
June 1980 — April 1984 (3 years 11 months)
Field maintenance and repair of mini computer hardware and peripherals.
Designed controlled environment computer rooms with customers and performed hardware installations.
Scheduled and performed preventative maintenance.
Rick Blythe’s Education
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Ryerson University
Computer Science 1978 — 1980
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Mohawk College
Control Systems 1976 — 1978
Additional Information
Rick Blythe’s Websites:
Rick Blythe’s Interests:
social media, social crm, social networking,internet marketing
Rick Blythe’s Groups:
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virtualization.info Vanguards -
The Sybasement -
Sybase Alumni -
Twitter Power for Business
Rick Blythe’s Contact Settings
Interested In:
- career opportunities
- getting back in touch
