Rich Vazquez

Current

Co-founder at Lights. Camera. Help.
Webmaster at Cine las Americas
Lead Programmer at Community Impact Newspaper

Technology Director, Membership Coordinator at Austin Time Exchange Network
Technology Director, Treasurer at Single Parent Resource Network
Owner at LasCulturas.com

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Past

Sr. Technical Support Engineer at Symantec
IT Director at Five Star Produce
IT Director & Operations Management at Austin Produce & Specialty Foods

IT Management, Systems Administrator at Loop One/Neopost
Technical Support Engineer at Knowledge Discovery One/Net Perceptions
Systems Analyst at Digital Motorworks
Tech Support Supervisor, Lead at Intuit, Inc.

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4 more...

Connections

209 connections

Industry

Computer & Network Security

Websites

Rich Vazquez’s Summary

Rich Vazquez’s Specialties:

security, anti-phishing and anti-fraud, non profit technology, non profit management, complementary currencies, community building, latino cultures, journalism, new media, open source software

Rich Vazquez’s Experience

Co-founder

Lights. Camera. Help.

(Non-Profit; Non-Profit Organization Management industry)

January 2009 — Present (11 months)
Webmaster

Cine las Americas

(Motion Pictures and Film industry)

March 2008 — Present (1 year 9 months)

Maintain content, design and updates. Improved SEO of web site.
Lead Programmer

Community Impact Newspaper

(Newspapers industry)

December 2007 — Present (2 years )

Determine the architecture and technical direction of the cms web site development. Development of Joomla MVC components, modules and plugins to enhance delivery of the news to local communities. Maintain production and testing environments, including those in Amazon EC2.
Technology Director, Membership Coordinator

Austin Time Exchange Network

(Non-Profit; 1-10 employees; Non-Profit Organization Management industry)

September 2006 — Present (3 years 3 months)

* An organization helping individuals exchange skills or time with other members of the community.
* Technology Director - Manage the application responsible for tracking time exchanges and membership.
* Form relationships within the Austin hi-tech community regarding time bank opportunities.
* Also working towards computer refurbishing and similar technology oriented projects.
* Membership Coordinator - communicate with membership and manage the communication infrastructure.
Technology Director, Treasurer

Single Parent Resource Network

(Non-Profit; 1-10 employees; Non-Profit Organization Management industry)

January 2006 — Present (3 years 11 months)

Board Member
* Organization helping time and resource strapped families find resources from within the parenting community.
* Technology Director - manage technology oriented projects, including learning and infrastructure of online community creation
* Treasurer - Bookkeeping, grant management and seeking of funds.
Owner

LasCulturas.com

(Privately Held; Myself Only; Online Media industry)

January 1999 — Present (10 years 11 months)
Sr. Technical Support Engineer

Symantec

(Public Company; 10,001 or more employees; SYMC; Computer Software industry)

November 2004 — December 2007 (3 years 2 months)

* Primary support contact for behavioral anti-fraud, anti-phishing products with Fortune 100 clients
* Contributed to the development of web server and database technologies.
* Third level support for client/server technology which detects and mitigates zero-hour threats.
IT Director

Five Star Produce

(Privately Held; 201-500 employees; Broadcast Media industry)

August 2003 — October 2004 (1 year 3 months)

* Web site design, construction, and database oriented programming
* Management of warehouse management system, troubleshooting and impelmenting bug fixes and custom reports
* Manage and support the telecommunication, network and desktop needs spanning Austin, Dallas and San Antonio.
* Developing and delivering metrics for measuring and managing operations and sales.
* Financial analysis, accounts payable and human resources. Served as second Controller.
* Worked closely with pre and post sale corporate contracts on e-commerce and product issues.
IT Director & Operations Management

Austin Produce & Specialty Foods

(Privately Held; 11-50 employees; Warehousing industry)

August 2002 — August 2003 (1 year 1 month)

* Manage and support the telecommunication, network and desktop needs spanning Austin, Dallas and San Antonio.
* Developing and delivering metrics for measuring and managing operations and sales.
* Financial analysis, accounts payable and human resources. Served as second Controller.
* Web site design, construction, and database oriented programming.
* Worked closely with pre and post sale corporate contracts on e-commerce and product issues.
* Managed a sales team responsible for $15 million a year.
IT Management, Systems Administrator

Loop One/Neopost

(Public Company; 501-1000 employees; EPA:NEO; Logistics and Supply Chain industry)

October 2001 — March 2003 (1 year 6 months)

* Complete responsibility for administration, support and maintenance of internal machines and software.
Technical Support Engineer

Knowledge Discovery One/Net Perceptions

(Public Company; 201-500 employees; Computer Software industry)

August 1999 — September 2001 (2 years 2 months)

* Support retail analytic, data mining, data warehouse, CRM and OLAP oriented software and sales recommendation software,
* Test quality and accuracy of data analysis; Create demo versions of software and test data for presales and sales
* Create/maintain support site and resources; Support end users, administrators and company consultants; Train new consultants.
* Third level support working closely with sales, the engineering team and high level customers
Systems Analyst

Digital Motorworks

(Public Company; 1-10 employees; Computer Software industry)

June 1998 — August 1999 (1 year 3 months)

* Manage company IT issues (NT/Unix network, telecom, PC and Server issues) and projects
* Web site development for production e-commerce web sites and QA using HTML, Perl, JavaScript and Oracle (PL/SQL)
* All new-hire training; Product demonstration for sale of product; Document new products and processes.
Tech Support Supervisor, Lead

Intuit, Inc.

(Public Company; 501-1000 employees; INTU; Computer Software industry)

October 1995 — May 1998 (2 years 8 months)

* Other positions held: Beta Product Lead, Trainer and Tech Support Rep
* Interview and hire applicants; Manage, monitor, and develop teams sizing from 10 to 100
* Cross-training on product, service, and policy; development of training material
* Write/edit internal technical articles and knowledge base entries.
* Find and report defects and participate in change control.
* Develop and manage the first beta product support team
* Train for quality customer service skills and effective troubleshooting.
* Top level support to phone Reps on all version of QuickBooks; escalations.