Customer Experience / Organization Development Expert
Eugene, Oregon Area
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Rich McLafferty’s Summary
An organizational improvement guru and "challenger of the status quo" with 15+ years experience developing customer experience, employee experience, and organization development strategies that align organizations around their vision, strategy, brand, and customers.
I have background in the telecommunications, airline, outsourcing / vendor management, call center design and development, and the not-for-profit industries, as well as a Master's degree in Leadership and Organization Development, a BA in Humanities, and a Consultant Certification in Branded Customer Service.
