Richard Gilchrest

Current

Technology Analyst at Nationwide Insurance

Past

Developer at AccuNet
Database Developer at Cardinal Health
Implementation Engineer at CheckFree

Contractor at Cardinal Health at Modis
Systems Management Professional at IBM
Technical Analyst at Nationwide Insurance
Technical Support Specialist at CompuServe Interactive

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4 more...

Education

Franklin University
State University of New York at Buffalo

Recommended

3 people have recommended Richard

Connections

103 connections

Industry

Computer Software

Websites

My Google Profile

Richard Gilchrest’s Summary

Technologies I've worked with recently include:
MS Dynamics SL
MS Access development
MS SQL Server 2005
MS Windows XP / Vista / 2003
Progress 7.x - 10.0
Office 2003, 2007
SQL scripting
Linux/Unix
PHP/MySQL/Apache servers
Database conversions

Richard Gilchrest’s Specialties:

Networking, database administration, systems engineering

Richard Gilchrest’s Experience

Technology Analyst

Nationwide Insurance

(Privately Held; 10,001 or more employees; Insurance industry)

October 2008 — Present (1 year 2 months)

- Supported network connectivity across very large LAN/WAN, including Windows, Novell, TCP/IP, mainframe, and VPN connectivity
- Provided support for Windows XP, applications, including Lotus Notes, MS Office, enterprise applications
Developer

AccuNet

(Computer Software industry)

April 2008 — May 2008 (2 months)

- Performed installation, upgrade, and maintenance of MS Dynamics SL 7.0 and Dynamics GP 10.0 accounting packages
- Imported customer accounting data into upgraded corporate accounting packages
Database Developer

Cardinal Health

(Public Company; 10,001 or more employees; CAH; Hospital & Health Care industry)

March 2008 — April 2008 (2 months)

- Developed exceptions reporting tool for National Accounts Customer Support using MS Access
- Created documentation to support further use and development of exceptions reporting tool
- Trained customer service staff to use and maintain exceptions reporting tool
Implementation Engineer

CheckFree

(Public Company; 1001-5000 employees; FISV; Financial Services industry)

August 2004 — January 2008 (3 years 6 months)

- Provided third tier support to health club customers using CheckFree Club Manager database application
- Performed database conversions and merges using Excel, Access, Progress/OpenEdge, and Microsoft SQL Server
- Developed and scripted installation procedures for customers running Linux operating system
- Assisted customers with ensuring business continuity, including system stability, hardware functionality, and proper backup management
- Developed internal knowledge base allowing first tier support to provide better customer service and improve first call resolution rates
Contractor at Cardinal Health

Modis

(Public Company; Information Technology and Services industry)

2004 — 2004 (less than a year)
Systems Management Professional

IBM

(Public Company; 10,001 or more employees; IBM; Information Technology and Services industry)

October 2000 — March 2003 (2 years 6 months)

- Provided diagnostic and point of contact support for Midrange Operations segment of large enterprise data center
- Managed nightly backup processes using Veritas Netbackup Solution
- Performed administration of Veritas Netbackup installation serving over 4000 client systems
- Operated backup and transmissions processing on Tandem, AS/400, and Stratus systems
- Designed and maintained team web site providing procedural documentation
Technical Analyst

Nationwide Insurance

(Privately Held; Insurance industry)

May 1998 — October 2000 (2 years 6 months)

- Supported network connectivity across national LAN/WAN, including VPN and dialup
- Provided support for Windows operating systems and applications, including Lotus Notes, Microsoft Office, and enterprise applications
- Trained new team members, improving team's ability to support networking connectivity, printers, operating systems, software, hardware, and e-mail
- Created training documents for advanced network connectivity troubleshooting, reducing number of problems transferred to onsite team
Technical Support Specialist

CompuServe Interactive

(Computer Software industry)

October 1995 — February 1998 (2 years 5 months)

- Directed operations of team working in online technical support conference, improving efficiency and effectiveness, and increasing customer satisfaction
- Created training documents and web pages about modems, operating systems, Internet software, and Internet services, providing technical resources to both customers and co-workers
- Trained new team members to use conference management software and provide quality support to customers

Richard Gilchrest’s Education

Franklin University

Computer Science 2007 — 2011 (expected)
State University of New York at Buffalo

Economics, Computer Science 1990 — 1993

Additional Information

Richard Gilchrest’s Websites:

My Google Profile

Richard Gilchrest’s Interests:

Finance, Ruby on Rails programming, Blogging, Web Development, Passive Income, Entrepreneurship, Real Estate Investing

Richard Gilchrest’s Groups:

The Greater IBM Connection: IBM's alumni program for past and present IBM employees
On Startups - The Community For Entrepreneurs
The Internet Marketing Conference (IMC) Group
LinkedColumbus
Open Source Universe
The Recruitment Network
Continuous Improvement, Six Sigma, & Lean Group
Cardinal Health Alumni
IBM co/ex workers independent group
Startup Specialists
IBMers
Columbus, Ohio Technology Professional's
Green
CompuServe
iPhone Developers - www.iPhoneintouch.com
Nationwide Insurance Alumni/Associates
CloudCamp - Unconventional Cloud Computing
TED: Ideas Worth Spreading
CheckFree Alumni