Richard Eaton

Agile Portfolio Management

Greater Omaha Area
Information Services

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Richard Eaton's Overview

  • Director e-Commerce Operations at ARTIOS, INC
  • I/S Manager at Mutual of Omaha
  • Manager - Technical Support at Enron
  • Manager - Systems Programming and Computer Operations at Guarantee Mutual Life

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Richard Eaton's Summary

I am a life-long learner that regularly looks for ways to improve myself and the organizations that I support. I’ve re-invented myself multiple times in my career as an IT manager, IT project manager, agile project portfolio manager and I am now working on Career 2.0 as a project management consultant. As indicators of my commitment to continuous learning, I hold the Project Management Professional (PMP) designation, the Certified Scrum Professional (CSP) designation, the PMI Agile Certified Practitioner (PMI-ACP) credential and the Scaled Agile Framework Program Consultant (SPC) certification. I love the challenge of working with organizations to help them re-invent themselves, serving as guide, coach and mentor; leveraging agile thinking and agile methods to increase project productivity and throughput.


PMI-ACP, PMP, CSM, CSP, EDI, Insurance, HIPAA, Scrum, KanBan, Scaled Agile Framework (tm) Program Consultant

Richard Eaton's Experience



Privately Held; 501-1000 employees; Education Management industry

November 2013Present (11 months) Greater Omaha Area

Part-time instructor, teaching classroom-based and live-virtual classes for PMI-ACP (Agile Certified Practitioner) exam, classes for the PMP (Project Management Professional) exam prep and PSM (Professional Scrum Master) classes with SimpliLearn, a PMI Registered Education Provider

Agile Coach

Luma Services

Privately Held; 11-50 employees; Information Technology and Services industry

June 2014Present (4 months) Omaha, NE

Part-time support and guidiance for a local Omaha insurance company. Assisting them with agile portfolio management processes, leveraging principles from the Scaled Agile Framework

Project Management Consultant

Luma Services

Privately Held; 11-50 employees; Information Technology and Services industry

October 2012September 2013 (1 year) Greater Omaha Area

• Provided project management for multiple projects through their business case and cost-benefit analysis stages.
• Developed program management concepts and processes for the PMO.
• Assigned as coach to multiple project managers.
• Identified and participated in numerous process improvement initiatives.

Project Portfolio Manager

Blue Cross Blue Shield of Nebraska

Nonprofit; 1001-5000 employees; Insurance industry

May 2011August 2012 (1 year 4 months) Omaha, NE

* Developed the vision and strategy for transformation of our traditional Project Management Office to a “Lean-Agile” Project Management Office.
* Introduced and implemented lean methods for management of the project portfolio, leveraging KanBan to make the flow and number of projects more visible and transparent.
* Introduced and promoted the concept of limiting work-in-progress and feature-based delivery to achieve faster accomplishment of business value, dealing with major cultural barriers though influence and change management.
* Proposed, facilitated and implemented an approach for project prioritization and selection, now used on quarterly basis to ensure highest business value return on project investments.
* Created the concept of tactical project portfolio management teams, driving decisions closer to the work and allowing the business areas much higher control of projects impacting them.
* Regularly asked to provide consultation and coaching to large program and projects.
* Developed, continuously promoted and assisted with planning the transition from single-use project teams to stable project teams, along with related process changes.
* Reduced project management overhead through process improvements and lean methods for project initiation, business cases, project budgeting, and project portfolio oversight.
* Led focus teams on process improvements such as resource planning, business case development, and project qualification reducing overhead on projects.
* Proposed and led an initiative to look at Project Portfolio Management software.

Scrum Master / Program Manager / Project Manager

Blue Cross Blue Shield of Nebraska

Nonprofit; 1001-5000 employees; Insurance industry

April 2001May 2011 (10 years 2 months) Omaha, NE

* As Project Manager, provided leadership to software development, large system transformations, major hardware & software systems upgrades. Business sponsors competed to get me assigned to their projects.
* As Program Manager, introduced program management concepts by directing and coordinating a series of projects and project managers for a complete financial system replacement.
* As Program Manager, provided program management for multiple projects and project managers for a successful, fixed-deadline, 140K hour upgrade to our core claims systems.
* As a Scrum Master, the first internal project manager to implement Scrum for multiple project teams focused on a major systems migration.
* As Scrum Master, trained management in the principles of Scrum as part of a series of process improvement projects by serving as scrum master, agile instructor, and coach.
* Pioneered the creation of stable project teams and project collaboration rooms, using Scrum to dramatically increase throughput. Business sponsors and managers regularly visited our project team to observe. IT staff regularly asked how they could get added to our team.
* As Scrum Master, first to implement KanBan for guiding several projects which were more fast-paced, with higher volumes of smaller deliverables.
* Implemented multiple versions of project management Communities of Practice to foster development, education and standardization.
* As Team Lead, provided coaching for newer project managers, as well as providing assistance to very large and/or troubled projects.
* Key participant in interviewing, hiring and team member evaluations
* As Team lead, assisted other teams in setting up Scrum and KanBan processes.
* Proposed and implemented approaches to our PMO processes to transform from inward-facing project status metrics to a customer-driven, deliverables-based reporting still in use today.
* Earned High Performance incentive bonuses in each year available.

Director e-Commerce Operations


January 2000March 2001 (1 year 3 months) Omaha, NE

Reported to COO in a fast-paced, profit-focused, entrepreneurial, internet start-up environment providing business-to-business e-commerce solutions.

* Hired and built project teams from the ground up, eventually managing up to 40 EDI technicians and 8 project managers.
* Implemented project portfolio management, balancing profit and customer response.
* Created structure for project deployment methods and project management.
* Significant positive satisfaction turnaround for several large, key customer accounts.
* Leadership for the creation of position descriptions, salary ranges, and application development methodology.
* Created fixed project teams and co-location of project teams to further improve teamwork, productivity and earlier project delivery, using light project methods.
* Leadership for a major EDI technology transformation and technology cost savings.

I/S Manager

Mutual of Omaha

Privately Held; 1001-5000 employees; Insurance industry

December 1986January 2000 (13 years 2 months) Omaha, NE

I/S Manager. Corporate EDI: September ‘96 – January ‘00
* Provided leadership in the adoption of methodology driven application development.
* Implemented improved processes for project management.
* Coached and mentored multiple project managers.
* Provided project management for multiple large claims processing projects.
* Leadership for multiple aspects of Y2K preparations and testing.
* Established vision for complete EDI tool infrastructure upgrade using Mercator for HIPAA.
* Initiation of efforts for Health Insurance Portability and Accountability Act (HIPAA) compliance.

I/S Manager. Enterprise Architecture: April ‘89 - September ‘96
* Introduced and formalized the process of systems architecture development.
* Developed and gained buy-in for disaster recovery strategies.
* Developed IT chargeback rate strategies and five year chargeback rate forecasts.
* Created and implemented a tactical planning process for project planning and coordination.

I/S Manager. Mainframe Hardware Configuration: December ‘86 to April '89
* Dramatically reduced disk storage costs though implementation of storage management systems and acquisition of non-IBM hardware.

Manager - Technical Support


Public Company; 10,001+ employees; ENE; Oil & Energy industry

September 1980December 1986 (6 years 4 months) Omaha, NE

Manager - Technical Support (Omaha and Houston)
Manager - Technical Support (Omaha)
Computer Systems Capacity Planner
Senior Systems Programmer (MVS/CICS)

Manager - Systems Programming and Computer Operations

Guarantee Mutual Life

October 1972September 1980 (8 years) Omaha, NE

Manager: Systems Programming and Computer Operations
Senior Programmer

Richard Eaton's Volunteer Experience & Causes

  • Volunteer Experience

    • Vice-president

      Benson Gardens Neighborhood Association
      • Politics
      February 2014 present (8 months)

      Participated in the creation and organization of a new neighborhood association. Developed web-site

    • Captain

      Neighborhood Watch
      September 2013 present (1 year 1 month)

      Re-organized a failing neighborhood watch group covering about 50 residents. Work closely with the Omaha Police Department on crime prevention

    • Member

      Cole Creek Citizen Patrol
      • Civil Rights and Social Action
      February 1998 present (16 years 8 months)

      Patrol neighborhood, serving as extra eyes and ears for the Omaha Police Department. Serve also as communications coordinator using various social media

Richard Eaton's Skills & Expertise

  1. PMP
  2. Agile Methodologies
  3. PMO
  4. Scrum
  5. Program Management
  6. Project Portfolio Management
  7. Process Improvement
  8. Enterprise Architecture
  9. Software Development
  10. Testing
  11. Project Management
  12. EDI
  13. Kanban
  14. Change Management
  15. HIPAA
  16. Project Delivery
  17. SDLC
  18. Strategy
  19. Project Planning
  20. MS Project
  21. Management
  22. Integration
  23. Agile Project Management
  24. Visio
  25. Software Project Management
  26. Leadership
  27. PMI
  28. Requirements Gathering

View All (28) Skills View Fewer Skills

Richard Eaton's Education

University of Nebraska at Omaha

BA; Specialized, Mathematics; Computer Science

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