Richard Whitley

Current

Sr. Computer Operator at Great West Life

Past

HVAC Field Technician at F Heating and Air conditioning
Service Technition at Coffman and Company
Senior Tape Librarian at Kenda Systems

Microfiche Operator at Data Inc
Network Administrator / Lube Tech at Curt's Corner Garage
Operations at First Data

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3 more...

Education

ITT Technical Institute
Northwest Kansas Area Vo-tech
Eastern Heights

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Connections

53 connections

Industry

Information Technology and Services

Richard Whitley’s Summary

Objective

I would like to attain a position as a Technical Support Specialist, Help Desk, or Network Tech. I love to learn about new technology and keep up to date. I am very good at sharing what I know with the less technically inclined and helping people. I would like to do this with a company in which I can utilize and enhance the skills that I already possess, as well as advance within the company as my skills increase. Although, my work history does not reflect this, I am very much in the IT world; I just haven't been able to secure a position in IT as of yet. I am currently continuing my education toward a bachelor's degree in Management of Computer Information Systems to help attain that goal.

Items of Notice

I am a device professional support specialist for a blackberry website, where users can join a forum and receive help with their blackberry device. www.pinstack.com
I also have an above average return rate of best answer given on www.yahooanswers.com in regards to the computer and home networking related questions.

Richard Whitley’s Specialties:

To many to list at this time.

Richard Whitley’s Experience

Sr. Computer Operator

Great West Life

(Information Technology and Services industry)

July 2006 — Present (3 years 5 months)

Interaction with STK and IBM tape/silo operations.
Assignment, escalation and resolving AR tickets, using Remedy Action Request 5.0 Software.
Develop and or update current tape library procedures.
Investigate current activities and look for any possible improvements.
Inventory management and procurement.
HVAC Field Technician

F Heating and Air conditioning

(Information Technology and Services industry)

April 2004 — April 2006 (2 years 1 month)

Worked on an install crew for the first two months until I was promoted to a service tech
Handle daily calls that require that I go to a residence and maintain or trouble shoot their furnace or air conditioner including theory and electronic diagnosis.
Complete daily paper work, handle customers, and order parts as needed.
Service Technition

Coffman and Company

(Wholesale industry)

2003 — 2006 (3 years )

HVAC Diagnostics, and Repair
Senior Tape Librarian

Kenda Systems

(Privately Held; 51-200 employees; Staffing and Recruiting industry)

July 2001 — March 2004 (2 years 9 months)

Worked at IBM as a tape librarian and recovery operator (as needed).
Worked at First Data as a tape librarian until I was hired on full time and promoted to microfiche operator.
Worked at Oppenheimer Funds as
Microfiche Operator

Data Inc

(Information Technology and Services industry)

July 2001 — March 2003 (1 year 9 months)

Run batch programs on tape drive machines for creation of microfiche
Operate duping machines for copying microfiche
Completed several job duties such as paperwork and job related needs.
Filled in for lead positions while they were on vacation.
Network Administrator / Lube Tech

Curt's Corner Garage

(Information Technology and Services industry)

January 2001 — January 2003 (2 years 1 month)

Set up 5-computer network with 6 drops, including portable lap top station, using windows networking environment and TCIP sharing. Complete network setup and website within budget and by deadline.
Performed upgrades on existing computers, including researching and purchase of a new main server within budget.
Developed and implemented a website for impending future business expansion and was to continue to oversee and implement continuous updates as needed. Unfortunately the business has since closed.
Operations

First Data

(Information Technology and Services industry)

2000 — 2002 (2 years )

Richard Whitley’s Education

ITT Technical Institute

Associate of Applied Science Degree , Information Technology - Multimedia Option , 2001 — 2003
Northwest Kansas Area Vo-tech

NA , Advanced Electronics Technician degree , 1998 — 2000
Eastern Heights

High School , NA , 1984 — 1996