Management Consultant - Software - Customer Relationship Management
Toronto, Canada Area
- Current
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- President - Consultant at Centricity360 Software Consulting (Sole Proprietorship)
- Past
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- Account Manager - International Sales at Interfaceware Inc
- Account Executive at Netsuite Inc.
- Regional Account Representative - Eastern USA and South Western Ontario at Blue Link Associates Ltd
- Applications Sales Executive - Mid Western USA and Western Canada at Oracle Corporation
- Regional Account Representative - GTA and South Western Ontario Territory at Abacus Enterprise Solutions Inc. - Microsoft Great Plains ERP solutions and IBM Servers and Storage
- Sales Manager at WesBol E-Solutions Inc - Web Design, ecommerce and Call Centre Solutions
- IT Manager - ERP Consultant - ACCPAC Plus at Bolton & Dignan Chartered Accountants - Accounting firm providing Corporate Consulting Services
- Education
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- York University - Schulich School of Business
- York University - Schulich School of Business
- Ryerson University
- York University
- Recommended
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3 people have recommended Richard - Connections
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81
connections
- Industry
- Computer Software
- Websites
Richard Bolton’s Summary
I have spend the better part of my 12 years of experience working for large software and hardware vendors, consulting, selling and implementing solutions for SMB’s and larger Fortune 1000 companies. As an independent consultant I work with my SMB clients to develop business strategies around their most critical assets that being their valuable clients or customers.
My clients deliver a more uniform customer experience throughout their organization by having implemented a CRM or a customer relationship management solution.
The result for them: greater customer loyalty, increased revenue gains and competitive advantage.
Richard Bolton – Centricity360
Customer Focused Strategies. Simplified.
Richard Bolton’s Specialties:
Software consulting, selling and Implementations. Customer-based business strategies. Project Management. Training. Sales Coaching.
Richard Bolton’s Experience
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President - Consultant
Centricity360 Software Consulting (Sole Proprietorship)
(Sole Proprietorship; 1-10 employees; Management Consulting industry)
March 2007 — Present (1 year 8 months)
At Centricity360 Software Consulting we specialize in Customer Relationship Management (CRM) strategies that help our clients create a more customer-focused organization.
We leverage our experience with CRM software applications to help small and medium size businesses to strengthen their sales, marketing and service management capabilities to produce dynamic results such as:
* Continuous Revenue Growth.
* Increased Customer Satisfaction and Retention.
* Enhanced Operational Efficiencies.
* Boost Employee Satisfaction.
Centricity360
Customer-Focused Strategies. Simplified.
www.centricity360.com -
Account Manager - International Sales
Interfaceware Inc
(Privately Held; 11-50 employees; Computer Networking industry)
March 2006 — March 2007 (1 year 1 month)
Responsibilities:
· Consulting and Sales of HL7 Integration software solution to large hospitals, clinics and healthcare software developers in North American and the international marketplace.
· Developed a deep understanding of the relevant target markets in order to contribute to the companies overall strategic planning immediately.
· Built and maintained strong relationships with business partners by developing an in-depth understanding of the partners' Healthcare Application and the integration/interface needs of the community in which the application operates.
· Managed external relationships with both customers as well as potential and existing business partners.
· Prospecting to leading software development and healthcare organizations.
· Developed business and marketing plan for territory of sales. Attend Healthcare trade shows across North American. -
Account Executive
Netsuite Inc.
(Privately Held; 201-500 employees; Computer Software industry)
September 2005 — March 2006 (7 months)
Sales of Netsuite's hosted CRM and ERP software solution to Small and Medium size business in North America.
Responsibilities:
· Manage sales through prospecting, lead qualification, forecasting, resource allocation, account strategy, and planning.
· Client demonstration of product, business flows and prepare scope document for new and add on projects at the Senior Management levels. Develop solution proposals encompassing all aspects of the business applications.
· Identify and provide in-depth project plan to capitalize on market opportunities through ROI analysis, information flow and procedures.
· Develop and maintain strong working relationships with Channel partners.
· Target market - Specialized in the Software, Wholesale Distribution and Professional and Financial Services market. -
Regional Account Representative - Eastern USA and South Western Ontario
Blue Link Associates Ltd
(Privately Held; 11-50 employees; Computer Software industry)
2004 — 2005 (1 year)
Responsibilities:
· Software Sales and Consulting on Blue Link Elite an inventory management and accounting solution to SME businesses in the South Western Ontario and USA region. Target market - Wholesale Distribution vertical with special focus on the food services sector – Wineries and Breweries.
· Managed Partners Channel such as Microsoft, Radio Beacon, ScanCode, Beltek, and Proquote.
· Designed and initiated marketing campaigns into the territories with full ROI tracking and accountability.
· Trade Missions to the US through Provincial and Federal government business development branches to promote Blue Link. -
Applications Sales Executive - Mid Western USA and Western Canada
Oracle Corporation
(Public Company; 10,001 or more employees; Computer Software industry)
2002 — 2004 (2 years)
Responsibilities:
· Strategic sales of Oracles E-Business suite covering ERP, CRM, SCM, E-BI, and full Outsourcing models to large Commercial (Fortune 500) and Government accounts in Western Canada and the United States.
· Delivered regular forecasting and pipeline meetings for territory with management and field territory management.
· Successfully challenged and won against competitive companies such as SAP, JDE, Microsoft, Siebel and People soft.
· Penetrated large US and Canadian corporations e.g. Telus, General Electric, Co-Operators, Ceridian, Hyatt, etc.
· Established and maintained high-level relationships with business decision makers (C-level executives) at major corporations with multiple locations. -
Regional Account Representative - GTA and South Western Ontario Territory
Abacus Enterprise Solutions Inc. - Microsoft Great Plains ERP solutions and IBM Servers and Storage
(Privately Held; 11-50 employees; Computer & Network Security industry)
November 1999 — August 2001 (1 year 10 months)
Account Manager:
·Software License Sales – Microsoft Great Plains ERP solution - Marketed and sold Microsoft Great Plains Software solutions and enterprise hardware solutions in the Western Ontario area to Mid-Market corporate accounts.
·Consulted with partners on enterprise projects with Microsoft and Deloitte to close large ERP projects.
·Hardware Server Sales – IBM X Series server sales
·Managed multi level distribution chains (Ingram, Techdata, Supercom, EMJ and Synnex) and direct with manufacturers (IBM, Compaq and Hewlett Packard) to negotiate bid-pricing contracts.
·Developed co-location and Outsourcing models with Group Telecom and IBM. -
Sales Manager
WesBol E-Solutions Inc - Web Design, ecommerce and Call Centre Solutions
(Privately Held; 1-10 employees; Information Technology and Services industry)
1996 — 1998 (2 years)
Responsibilities:
· Principle involvement in the startup of this company including preparing a business plan to create company vision and project profitability.
· Managed a staff of programmers and sales agents.
· Direct functions involving establishing a client base of companies to analyzing and improving their web presence, call centre productivity and processes. -
IT Manager - ERP Consultant - ACCPAC Plus
Bolton & Dignan Chartered Accountants - Accounting firm providing Corporate Consulting Services
(Privately Held; 1-10 employees; Information Technology and Services industry)
1991 — 1996 (5 years)
Responsibilities:
· Consulted clients on implementation of new accounting solution.
· Integrated customer business needs with product offerings by providing thorough informative research and solutions recommendations.
· Managed implementation projects for midsize corporate accounts.
Richard Bolton’s Education
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York University - Schulich School of Business
Schulich Executive Education Centre, The Project Management Course, 2007 — 2007
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York University - Schulich School of Business
Marketing High Technology Products and Services to Business 2001 — 2001
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Ryerson University
Certificate in Telecommunications & Network Management 1996 — 1998
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York University
BAS, Business Administration, 1987 — 1990
Additional Information
Richard Bolton’s Websites:
Richard Bolton’s Interests:
Golf, Fishing and Skiing
Richard Bolton’s Groups:
Golden Horseshoe Venture Forum
HappenLink - Linking People and Opportunities
Communitech - Waterloo Region Technology Association
Bitnet - Business Information Technology Network
Milton Chamber of Commerce
Canadian Association of Management Consultants (CAMC)
Association of Internet Marketing and Sales (AIMS)
Ontario Certified Sales Professional Association
Track 3 Ski Association
2000-2001 President, Toastmasters International; Streetsville Club
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HAPPEN -
Milton Chamber of Commerce
Richard Bolton’s Honors:
2007 CAMC – The Essentials of Management Consulting
2006 NetSuite Sales and Technical Certification
2004 Sandler Sales Institute: The Sandler Selling System Certification.
2002 Oracle Sales Training: Spin Selling Certification
2001 IBM – High Performance Sales Training – X Series Servers
1990 The Dale Carnegie Course in Effective Speaking & Human Relations
Richard Bolton’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
