Ricardo Coelho

MS&C IT GI CoE Quality Systems Delivery Analyst Co-ordinator at Eli Lilly

Location
Lisbon Area, Portugal
Industry
Information Technology and Services

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Ricardo Coelho's Overview

Current
  • MS&C IT GI CoE Quality Systems Delivery Analyst Co-ordinator at Eli Lilly
Past
  • IT Team Leader for Portugal in EMS at Eli Lilly
  • Sales consultant – IBM, Microsoft, HP product manager. at CPCDI
  • Outsourcing Business Unit Manager – Microsoft System Engineer at Neoris
  • Y2K Consultant at COSEC
  • Computer Technician at Portugal Telecom
  • HelpDesk at Universidade Autónoma de Lisboa
Education
  • ISQ - Instituto de Soldadura e Qualidade
  • Instituto Superior Bissaya Barreto
  • IBM
  • IBM
  • IBM
  • Universidade Autónoma de Lisboa
  • Hewlett-Packard
  • Microsoft
  • Ericsson
  • Hewlett-Packard
  • Microsoft
  • Microsoft
  • Microsoft
  • Portugal Telecom
Recommendations

7 people have recommended Ricardo

Connections

250 connections

Ricardo Coelho's Summary

I hold a University Degree in Computer Science from Universidade Autónoma de Lisboa and more than 10 years of professional experience in the field of Information Technologies, Sales Consultant and Team Management, having obtained the MCSE certification in 1999 and Project Management Post-Graduation in 2009.

Over the years, I have attended several training programs in order to improve my skills in the area of Information Technologies.

My modus operandus is dynamic, organized, rigorous, and oriented towards finding solutions to problems, even under stress. I face new assignments as challenges to be overcome. I possess self-starting skills, critical analysis capabilities and a goal-oriented approach. I enjoy teamwork since I have great interpersonal skills as well.

Specialties

Management, coordination, accounting, consulting, process management, Server Architecture, Data Centers, Clusters, Networks, Backups, MS Office administration, installation, support and recovery, Sales consultant.

Ricardo Coelho's Experience

MS&C IT GI CoE Quality Systems Delivery Analyst Co-ordinator

Eli Lilly

Public Company; 10,001+ employees; LLY; Pharmaceuticals industry

February 2010Present (2 years)

Responsible for providing Quality and Compliance Assurance support to the GI CoE teams (IT Infrastructure) at ACE (Australia, Canada & Europe) and EMJ (Asia & Latin America).

IT Team Leader for Portugal in EMS

Eli Lilly

Public Company; 10,001+ employees; LLY; Pharmaceuticals industry

October 2004February 2010 (5 years 5 months)

Manage Local and Regional Projects;
- Windows XP SP3, MS Office 2007 Deployment EMS Execution Leader;
- Lisbon Office Move and certification;
- Sweden Voice System Migration and Portugal Voice System Upgrade;
Responsible for ensuring that system solutions and infrastructure are working according Computer System Policies, Quality and procedures standard and for providing expertise, guidance and training on any hardware, software and security issue on Portugal at EMS Region (Europe Mid-Sized countries);
Procurement management and assessment of Vendors;
Local Workplace support coordination;

Sales consultant – IBM, Microsoft, HP product manager.

CPCDI

Privately Held; 201-500 employees; Wholesale industry

July 2003September 2004 (1 year 3 months)

- Provide pre-sales support and expertise across Microsoft, IBM, HP's, etc. portfolio of products and solutions to customers and prospects. Develop relationships with key decision makers and technical staff of assigned accounts;
- Work closely with account managers in the development and execution of account and territory sales plans;
- Design, consult on, and plan enterprise solutions for a customer’s business needs;
- Developed responses to customer proposals and requirements;
- Assisted sales representatives in determining which products better fulfill the needs of their customers.

Outsourcing Business Unit Manager – Microsoft System Engineer

Neoris

Privately Held; 1001-5000 employees; Information Technology and Services industry

January 2000May 2002 (2 years 5 months)

- Human and physical resources management, department methodology and organization;
- Clients’ accounting, meetings, follow-ups and contract negotiations;
- Information technology projects development and coordination;
- Microsoft Windows Server and Exchange Server management, migration and disaster-recovery;
- Management of Data Centers such as Neoris and TASP (Telepac ASP);
- Consulting to installed IT platforms;
- Creation of Operations Manuals.

Y2K Consultant

COSEC

Privately Held; 51-200 employees; Insurance industry

November 1998February 1999 (4 months)

- Managed changes made to libraries, programs, and databases so it would work after the year 2000;
- Worked with the Gear 2000 tool developed to solve the Y2K bug.

Computer Technician

Portugal Telecom

Privately Held; 10,001+ employees; Telecommunications industry

April 1998September 1998 (6 months)

Project: World Expo 1998 - Lisbon, Portugal

- Network deployment and Structured cable systems assembly at World Expo'98;
- Configuration and technical assistance to all Pavilions and P.T. building connected to the Oceanet'98 Intranet.

Higher Education industry

January 1996March 1998 (2 years 3 months)

- NT Server network administration;
- PC installation and configuration for connection to the University Intranet;
- Help Desk to the Computers and Students.

Ricardo Coelho's Education

ISQ - Instituto de Soldadura e Qualidade

Traning, Quality Auditor

20112011

Instituto Superior Bissaya Barreto

Post-Graduation, Project Management

20082009

pursuing PMP Certification

IBM

Certification, IBM TotalStorage Mid-Range Top Gun

20032003

Selling and supporting IBM TotalStorage (storage management, disk, tape, NAS and SAN, etc.) hardware, software, solutions, financing, and services offerings.

IBM

Certification, IBM eServer Certified Specialist - iSeries Technical Solutions Design V5R2

20032003

- Identify and analyze customer's current computing environment and future needs;
- Describe how iSeries features, functions and workload capacity will meet customer requirements;
- Identify solution options available and design and configure an optimal solution.

IBM

Certification, IBM eServer Certified Specialist - iSeries Solution Sales V5R2

20032003

The role of the iSeries Solution Sales V5R2 representative is to leverage the iSeries advantage in the sales process to deliver a comprehensive business solution to a customer through solution identification, product differentiation, competitive positioning and effective use of resources.

Universidade Autónoma de Lisboa

University Degree, Computer Science

19932002

Activities and Societies: I've also Worked has an HelpDesk in the University Computer Campus, Students Association active member.

Hewlett-Packard

Certification, HP STAR SP-NSS- NetServers Sales Professional

20012001

- HP STAR sales associate qualification

Microsoft

Traning, Updating Support Skills from Microsoft Windows NT 4.0 to Microsoft Windows 2000

20012001

- Windows 2000 installation;
- DNS, Terminal Service, DHCP and WINS Server Services installation, configuration and troubleshooting;
- Active Directory installation and configuration;
-Network physical resources configuration;
- System resources management via Group Policies;
- Disaster-protection and disaster-recovery techniques Implementation;
- Upgrading a network from Windows NT 4.0 to Windows 2000.

Ericsson

Training, Tigris – Installation & Maintenance – Operation & Configuration

20002000

- Tigris router installation, software upgrades and troubleshooting;
- Tigris router Network configuration.

Hewlett-Packard

Training, Hewlett-Packard Star – NetServer - Server Management

20002000

- Server Management, administration, installation and integration;
- HP Net Servers configuration, optimization and installation.

Microsoft

Training, Updating Administration and Support Skills from MS Exchange 5.x to 2000

20002000

- Windows 2000 Server administration, installation and configuration.

Microsoft

Training, Microsoft Exchange Server 5.5 Series - Concepts and Administration, Design and Implementation

20002000

- Administration and management;
- Planning and installation;
- Architecture and comprehension;
- Single and multiple sites technical support;
- Internet messaging and connectivity;
- Outlook Web Access support.

Microsoft

Certification, MCSE

19991999

- Network Essentials;
- Administering Microsoft Windows NT 4.0;
- Supporting Microsoft Windows NT 4.0 - Core Technologies;
- Supporting Microsoft Windows NT Server 4.0 - Enterprise Technologies;
- Internetworking with TCP/IP using Microsoft Windows NT 4.0;
- Internet Information Server 4.0.

Portugal Telecom

Intranet and Internet Networks

19981998

- Introductions about networks and structured cable system assembly;
- Windows 9.x, NT Workstation, Server installation and configuration for connection to the Oceanet98 intranet.

Ricardo Coelho's Additional Information

Interests:

Management information, Sport, Social Responsibility, Information Technology, Europe, Scandinavia, Networking, Linkedin

Groups and Associations:

MCSE, PMI

Honors and Awards:

Helios Award for Demonstrating Outstanding Behaviours - March 2008 (EIS Eli Lilly IT)

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