
Technical Support Supervisor at AirNet Group, Inc. and Owner, RockShow DJ Entertainment Services, LLC.
Chattanooga, Tennessee Area

Technical Support Supervisor at AirNet Group, Inc. and Owner, RockShow DJ Entertainment Services, LLC.
Chattanooga, Tennessee Area
I seek to improve my knowledge of computers and communication services every chance I get. I enjoy the communication, productivity, and entertainment technology affords us today and love to be where I can see the progress we are making in it. I hope to steadily gain expertise and contacts in the computing and communication fields I come across to the point where I am confident I can answer any question or know who or where to look for the answer. My professional goals by the time I retire include being a valuable asset to whomever I am employed by, providing advice and service to clients that will enable them to be more successful in their field of expertise, and to reach out to those who wish to have a better knowledge of technology in the computing and communications fields.
Computer Service and Repair, Network Troubleshooting, Customer Service
(Internet industry)
February 2007 — Present (2 years 6 months)
Responsibilities include over-the-phone desktop support, wireless internet troubleshooting, SQL server database population, proprietary software support, router configuration and support, email hosting support and setup, website hosting support and setup, streaming media support and setup, collocation room maintenance and setup, and emergency support.
(Privately Held; 1-10 employees; Entertainment industry)
August 2006 — Present (3 years)
(Privately Held; 11-50 employees; Machinery industry)
October 2005 — August 2006 (11 months)
Responsibilities included desktop technical support, website design and implementation, managing SQL server instances, proprietary software support, server design and maintenance, inter-office phone system support, and keyed report generation.
(Public Company; 10,001 or more employees; KR; Food & Beverages industry)
May 2005 — January 2006 (9 months)
Responsibilities included customer service, keeping stock up to requirements, supervising and training new associates, and ensuring health and USDA regulations were met.
(Sole Proprietorship; 1-10 employees; Computer Games industry)
March 2004 — August 2004 (6 months)
Responsibilities included building systems, repairing systems, and operating the cyber-café inside the store. Creation and maintenance of company websites, game servers, and a Voice-Over-IP server were regular tasks.
2004 — 2005
Eagle Scout