Marketing, Sales and Customer Support. International exposure and mobility.
Pescara Area, Italy
- Past
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- Sales Manager - Southern Europe, Middle East and Africa at SELTA
- Director of Technical Quality Assurance and Advisor to the General Manager of Customer Operations at SAUDI TELECOM CO.
- Director of Customer Support & Quality Assurance at FRESNEL WIRELESS Ltd
- Director of Professional Services at ePLANET
- Sales Support Manager then Sales Area Manager at GLOBAL ONE
- Telecommunications Network Operations Manager at SNAM (ENI POWER & GAS, ENI Group)
- Education
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- SSEM, ITALY
- Institut Télésystèmes, FRANCE
- Florida Institute of Technology
- University of Minnesota-Twin Cities
- Recommended
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- Industry
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Riadh Raddadi’s Summary
Italian and Tunisian citizen.
Fluent in 4 languages: Arabic, English, French and Italian.
19 years experience of which:
-7 in industry and utilities
-12 in telecoms.
Experience at management level for 10 years: Advisory, Sales, Marketing, Customer or Sales Support.
Riadh Raddadi’s Specialties:
-MBA related to energy and environmental sector.
-Master of Science and Bachelor of Science in Electrical Engineering (both obtained in US universities).
-Sales, Marketing, and Operations experience.
-Consultancy, advisory to the higher management.
-Customer services: helpdesk pre and post sales technical support.
Riadh Raddadi’s Experience
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Sales Manager - Southern Europe, Middle East and Africa
SELTA
(Privately Held; Telecommunications industry)
September 2006 — September 2009 (3 years 1 month)
Seltatel designs, builds and supplies: PABX-private automatic exchanges; sHDSL broadband network access equipment for carriers and service providers; supervision and remote control systems for utilities; automation solutions; signalling equipment for railways networks. Web site: www.selta.net
The role: Manager EMEA Region (Southern Europe, the Middle East and Africa). Reports to the CEO.
Duties:
-Develop business opportunities by identifying new partners (system integrators) and preparing them to look after their local markets.
-Monitor all markets in the area for international tenders, RFPs and RFQs.
-Ensure programme management for important contracts and after sales activities including customer
trainings and support to local partners during installation and activation of their customers networks.
Equipment and Services offered:
-Equipment: TDM PABX. Full IP-PBX. Network access equipment.
-Services: installation, configuration and activation. Training. FAT and SAT (factory and site acceptance
tests). RMA, maintenance and SLA enforcement. -
Director of Technical Quality Assurance and Advisor to the General Manager of Customer Operations
SAUDI TELECOM CO.
(Telecommunications industry)
December 2004 — September 2006 (1 year 10 months)
Saudi Telecom is the largest incumbent telecommunications carrier in the Middle East in terms of income, geographic coverage, infrastructure and head count (over 23.000 employees). Web site: www.stc.com.sa
The role: Director of Technical Quality Assurance and Advisor to the General Manager of Customer Operations
Directed 15 resources. Reported to the General Manager of Customer Operations.
Duties:
-Review and evaluate the Vendors' and the contractors' qualifications against the technical specifications for each project.
-Design adequate tools, prepare the documentation, then measure periodically the compliance to SLAs for STC’s large customers.
-Optimize the resources, define the roles and organize the workflow by writing clear procedures and inter-departments SLAs, then monitor and keep them enforced.
-Design and implement solutions for Held Orders: non standard contracts that do not go through the automated work flow.
-Team members’ performance and motivations measurement (initiatives).
-Training needs and career development for all Customer Operations staff.
-Periodic assessment of Customer Operations staff, including the directors.
-Follow up on management and strategic issues of the five sectors within the Customer Operations Department: Technical Sales Support, Circuit Design, Order Processing, Technical Quality Assurance and Field Operations. -
Director of Customer Support & Quality Assurance
FRESNEL WIRELESS Ltd
(Electrical/Electronic Manufacturing industry)
February 2003 — November 2004 (1 year 10 months)
Fresnel Wireless Ltd. develops, builds and supplies point to point broadband wireless radio systems that combine flexible, scalable data rates with high performance modems and RF technology. Web site: www.fresnel.com
The role (based in Robbiate, Italy): Director of Customer Support & Quality Assurance
Duties:
Organize and direct the department with 3 major responsibilities:
-Post sales HelpDesk: support to customers including guidance, technical trainings and field operations
(analyzing data from field measurements, performing FAT, SAT and on-site fine tuning).
-Management of repair centres: internally to Fresnel Wireless in Italy, Germany and USA, and externally
in India and Hong Kong.
-Quality Assurance: within the plant (Italy) and vis-à-vis the subcontractors. -
Director of Professional Services
ePLANET
(Privately Held; Telecommunications industry)
September 1999 — January 2003 (3 years 5 months)
ePanet is a broadband multi media service provider for Internet, voice, data and video integrated solutions offered on proprietary fiber optics metropolitan networks. ePlanet has built its own network with national coverage all over Italy and connected to international hubs through Infonet and Teleglobe. Web site: www.eplanet.it
The role: Professional Services Director
Directed 11 qualified resources. Reported to the VP of Sales and Marketing.
Duties:
-Technical Consultancy for Sales: Pre-sales technical support. Solution design. Profit and Loss Analysis.
Tenders for solutions integrating voice, data and video services.
-Programme Management: customer’s network implementation. CRM for top customers: qualified technical SPOC (single point of contact).
-Sales Operations: commercial back office support. Up-selling (telemarketing campaigns).
-Internal trainings for the sales force.
-International Business Unit for solution selling (data & voice): directly managed joint business opportunities identified with ePlanet’s International tier one Partner: Infonet.
-Customer Services: identify with the customer, price and issue offers for services such as solution
designing, installation and configuration, on-site troubleshooting, technical trainings, SLA definition then monitoring and enforcement.
Major achievements:
-data products design and packaging at the startup of ePlanet’s data services
-formed over 80 salespersons giving them technical grip on Telecom services
-successfully formed and directly managed 21 resources over 3 years and a half
-designed, presented and signed the largest data contract in ePlanet’s history, jointly with Infonet: connect 45 Europcar sites in Italy and bring them live with the rest of their international network. -
Sales Support Manager then Sales Area Manager
GLOBAL ONE
(Privately Held; Telecommunications industry)
September 1995 — August 1999 (4 years )
Global One Communications was a multi media joint venture of world class telecommunication carriers resulting in the world’s largest telecoms carrier network coverage ever formed. In 2000, France Télécom bought out the other partners, and in 2001 it was taken over by Equant, who themselves had been bought by France Télécom
(now Orange Business Services). Web site: www.orange-business.com
09/95-01/97
Sales Support Manager (Marketing Department) – Milano
Technical sales support. Pricing. Operational marketing. Product management. Tenders: RFP/RFQ. Bid management.
02/97-09/99 Sales Area Manager (Sales Department) – Roma
-start up of the sales office in Roma.
-sales management of Central and Southern Italy.
Major achievements:
-as a Sales Support Manager I have supported various Sales Managers in building complex offers
to multinationals such as Banque Indosuez, Danzas, Ferrero and Whirlpool Europe, all transformed in contracts for worldwide telecommunication services.
-as a Sales Area Manager I have signed large contracts for FAO and World Food Programme (United Nations offices in Roma), the French Embassy and Eagle Services (large reseller). The contracts covered
connectivity services between international sites, and after-sales support services: continuous consultancy, installation and configuration, on-site troubleshooting, technical trainings, SLA definition then monitoring. -
Telecommunications Network Operations Manager
SNAM (ENI POWER & GAS, ENI Group)
(Utilities industry)
January 1991 — August 1995 (4 years 8 months)
ENI operates in the oil and gas, electricity generation and sale, petrochemicals, oilfield services construction and engineering industries. In these businesses it has a strong edge and leading international market position. ENI is active in 70 countries with a staff of about 76.000 employees. Web site: www.eni.it
The role (based in Tunis, Tunisia): Telecommunications Network Operations Manager
Directed 14 qualified technicians and engineers. Reported to the General Manager of Sergaz.
Duties:
Plan and execute periodic maintenance and operational management of ENI’s private network,
consisting of fixed and mobile links, used to transmit real-time vital parameters measurement and to remotely control valves on the gas pipelines; data and voice transmission, being part of ENI’s global telecommunications network.
Major achievement:
In 1993 participated in the complete renewal of the network by designing the links and managing the implementation of fibre optics and wireless new technologies along 450 km of the gas pipelines going from Algeria to Sicily, across Tunisia and the Mediterranean sea.
Riadh Raddadi’s Education
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SSEM, ITALY
MBA , Energy and Environmental Economics , 1994 — 1995
Scuola Superiore Enrico Mattei (post-graduate school for ENI’s managers) - Milano, Italy
MBA: managing energy and environmental firms.
One year full scholarship from the Italian petrochemicals group: ENI. -
Institut Télésystèmes, FRANCE
Master's , Engineering of Communication Technologies , 1990 — 1990
Institut Télésystèmes (post-graduate school for France Télécom’s managers) - Montpellier, France
Master's: introduction to management roles in the telecoms sector.
One year full scholarship from “Région du Languedoc Roussillon”. -
Florida Institute of Technology
M. Sc. E. E. , Electrical Engineering , 1987 — 1989
Six years full scholarship from the United States Agency for International Development (US AID).
Scholarship won for being one of the Top 20 high school graduates in Tunisia, class of 1983. -
University of Minnesota-Twin Cities
B.Sc. E. E. , Electrical Engineering , 1983 — 1987
Six years full scholarship from the United States Agency for International Development (US AID).
Scholarship won for being one of the Top 20 high school graduates in Tunisia, class of 1983.
