Delivery Assurance & Quality SME at EDS, an HP Company
United Kingdom
- Current
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- Delivery Assurance at EDS, an HP Company
- Past
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- Web Services Operations Lead (Vodafone Account) at EDS Ltd
- Web Services Operations Lead at Vodafone
- Project Manager & Programme Support at Vodafone
- Intranet Manager/IT Strategy at Vodafone Retail Ltd
- Training Specialist at Vodafone Retail Ltd
- Education
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- Banbury Tech College
- Recommended
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1 person has recommended Russell - Connections
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98
connections
- Industry
- Information Technology and Services
Russell Gronow’s Summary
• Proven project management skills; familiar with processes and documentation such as Project Mandate, Brief, MS project plans.
• Three years experience of web publishing and graphics tools such as Photoshop, Dreamweaver, Stellent and other web tools for both content management and page creation.
• Excellent facilitation and presentation skills; as an experienced trainer and presenter to both internal and external customers using a variety of presentation tools.
• Adept at working in a matrixed-managed environment - cross functional, cross-cultural and cross-company. Have worked extensively with external suppliers such as Sapient, Cap Gemini and computacenter
• Accomplished in people management and staff development skills. Have managed teams of 10+ in various areas such as web and training.
• Analytical, driven, innovative and motivated.
• Excellent team player.
Russell Gronow’s Specialties:
HTML, JavaScript, CSS, WYSIWYG layout tools, Photoshop
Russell Gronow’s Experience
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Delivery Assurance
EDS, an HP Company
(Public Company; 10,001 or more employees; EDS; Information Technology and Services industry)
November 2007 — Present (2 years 1 month)
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Web Services Operations Lead (Vodafone Account)
EDS Ltd
(Public Company; 10,001 or more employees; Information Technology and Services industry)
February 2007 — November 2007 (10 months)
Key responsibilities are to manage the day to day operation of the main Vodafone.co.uk website. The scope of this role varies from stability management of the site, management of defects, issues and business as usual changes to the site. This role also involves managing a team that are responsible for the configuration, data and environmental management of a number of web test environments.
• Liaise with business and support teams on operational issues
• Define and improve processes
• Manage 3rd Parties delivering into Vodafone/EDS
• Define and Manage Business As usual (BAU) changes to the Website
• Management & resolution of website defects
• Management of a team of 10 people, both contractors and full-time employees
• Mentored new members of the operations team
• Involved in the delivery cycle (Implementation, Release & Stability) of web code releases -
Web Services Operations Lead
Vodafone
(Public Company; 10,001 or more employees; Information Technology and Services industry)
October 2005 — January 2007 (1 year 4 months)
Key responsibilities are to manage the day to day operation of the main Vodafone.co.uk website. The scope of this role varies from stability management of the site, management of defects, issues and business as usual changes to the site. This role also involves managing a team that are responsible for the configuration, data and environmental management of a number of web test environments.
Responsibilities
• Liaise with business and support teams on operational issues
• Define and improve processes
• Manage 3rd Parties delivering into Vodafone/EDS
• Define and Manage Business As usual (BAU) changes to the Website
• Management & resolution of website defects
• Management of a team of 10 people, both contractors and full-time employees
Skills developed
• Issue Management
• Process Review and Improvement
• Enhanced communication skills
• Time Management
• Defect Management using tools such as Remedy and Test Director
• People Management skills -
Project Manager & Programme Support
Vodafone
(Public Company; 10,001 or more employees; Information Technology and Services industry)
May 2001 — February 2005 (3 years 10 months)
As a Project Manager for over 2 years within Information systems, my key responsibilities were to manage and deliver varying sized projects across multiple domains to the gated process followed by Vodafone, based on the Prince II methodology. Projects varied from single domain/customer deliveries up to multiple customer/system projects managing multiple internal and external parties to deliver quality projects to time and budget.
Responsibilities
• Deliver projects to the common gated process
• Develop and manage project documentation
• Manage 3rd Parties delivering into Vodafone projects.
• Manage projects using common tools such as Risk/Issue logs, finance tracking
Skills developed
• Project management, meeting targets and deadlines.
• Working with external 3rd Parties
• Project Planning including Risk and Issue Management
• Stakeholder Communication
• Financial Management
• Project Planning (MS Project)
• Prince II Foundation
• Stakeholder Management/Analysis -
Intranet Manager/IT Strategy
Vodafone Retail Ltd
(Public Company; 10,001 or more employees; Information Technology and Services industry)
March 1997 — May 2001 (4 years 3 months)
Responsible for
• Developing a flexible modular infrastructure for the Intranet.
• Developing and manage business documentation for all aspects of the Intranet.
• Managed a team of 7 Intranet coordinators within departments.
• Liaise with third party suppliers and developers.
• Define future Intranet strategies, including all hardware and software requirements.
• Manage all changes to the Intranet.
• Communicate changes and development to all areas of the business.
• Liaising with all areas of Vodafone Retail in order to develop solutions to key business requirements.
• Initiated a steering committee to standardize Intranet policies and working practices across Vodafone Retail.
• Design training and development courses for Intranet applications.
• Initiate and oversee maintenance policies and procedures for all Intranet hardware and software. -
Training Specialist
Vodafone Retail Ltd
(Public Company; 5001-10,000 employees; Telecommunications industry)
May 1995 — March 1997 (1 year 11 months)
• Supporting training initiatives of the Vodafone Group.
• Design, manage and implement Intranet page designs and navigation.
• Design of effective CBT Multi-Media training programmes/materials to enhance sales and customer service skills.
• Implementation and delivery of training courses.
• Assisting the learning and development of front line staff serving the customer.
• Improving sales staff performance through organised learning.
• Support the organisation’s aims and objectives in providing a quality service.
Additional Information
Russell Gronow’s Interests:
Web 2.0, Graphic Design, Digital Photography, Skiing, International Travel, Cinema, Golf
