Renae Sanders

Current

• Owner at KRS Consulting

Past

• Director, Deposit Growth at Wachovia Bank
• Segment Manager, Vice President at Wachovia Bank
• Program Development Manager, AVP at Wachovia Bank

• Information Consulting Team Leader, AVP at Wachovia Bank
• Technical Consultant, AVP at Wachovia Bank
• Training & Communications Team Leader, AVP at Wachovia Bank

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Education

• Wake Forest University - Babcock Graduate School of Management
• University of South Carolina-Columbia

Recommendations

5 recommendations

Connections

182 connections

Industry

Management Consulting

Websites

• My Company
• My Blog

Renae Sanders’s Summary

KRS Consulting is a business consultancy focused on small to mid-sized businesses. Our management has 22 years of experience with large corporations and offers this expertise in the growing small to middle market business segment. Our goal is to help companies strenthen the link between strategy and results in the areas of leadership development, business development, customer service strategy, and diversity and inclusion.

Renae Sanders’s Specialties:

Leadership, strategic planning, busienss and sales development, customer service, ethics and governance practices, diversity and inclusion leadership practices, organizational leadership, workshop facilitation, keynote speaker.

Renae Sanders’s Experience

• Owner

  KRS Consulting

  (Management Consulting industry)

  October 2007 — Present (3 years )

  Optimizing human capital performance and improving bottomline results for small to mid sized organizations.
  -Conducted leadership development training for growing non-profit
  -Provided the keynote address for entrepreneurship seminar focused on active leadership in organizations
  -Provided management coaching for start up company hiring and managing newly hired employees

• Director, Deposit Growth

  Wachovia Bank

  (Public Company; 10,001 or more employees; WB; Banking industry)

  May 2001 — December 2008 (7 years 8 months)

  Responsible for managing the core deposit growth for major bank segments in real estate and auto dealer industries. Drove segment growth targeted marketing, sales campaigns, product opportunities, and enhancements to sales management processes.
  
   Grew deposits from $700MM to $4.2B in first 4 years in the real estate and auto dealer segments.
   Developed and executed annual strategic plan for growing deposits in a dynamic economic environment.
   Analyzed internal and external customer information and collaborated product development to enhance and broaden the distribution of niche specific deposit products for the real estate sales team, such as escrow products.

• Segment Manager, Vice President

  Wachovia Bank

  (Public Company; 10,001 or more employees; WB; Banking industry)

  March 2000 — May 2001 (1 year 3 months)

  Led the strategic planning process for the middle market segment of a large division with the bank which consisted of businesses that generated $50MM-$250MM in revenues, including government entities.
  
   Conducted market analysis in highly complex, multi-product environment to identify customer buying behaviors, attributes, key messages and trends.
   Designed a database that allowed 650 employees provide input to the division’s overall strategic plan and received a 67% response rate; presented the results to senior management.

• Program Development Manager, AVP

  Wachovia Bank

  (Public Company; 10,001 or more employees; WB; Banking industry)

  March 1999 — July 2000 (1 year 5 months)

  Responsible for identifying and implementing programs and practices to improve the efficiency of the division’s client services group, including product implementation and technical support.
  
   Managed a large-scale project to redesign the service delivery model for the division; The project, also one of the top 5 concerns of the corporation, was launched and completed in 6 months.
   Advised managers and executive leadership of the advantages, implications, and implementation aspects of organizational frameworks and project dynamics; determined potential impact of alternative decision paths and make recommendations accordingly.
   Made recommendations to mangers resulting in regular review of processes with customer impact.

• Information Consulting Team Leader, AVP

  Wachovia Bank

  (Public Company; 10,001 or more employees; WB; Banking industry)

  May 1998 — March 1999 (11 months)

  Appointed to establish new department created to design, develop, implement and maintain Web-based Intranet reference tools for Sales Consultants, Relationship Managers, and Customer Service representatives.
  
  Managed a team responsible for training, system administration, database management, and Intranet/Internet development.
  Conducted market analysis of user needs and practices to validate product concept, features and functions, and value added requirements.
  Managed and developed technical training program and measurement process for premier external clients.
  Presented a plan to senior managers previewing the team and how an interactive knowledge database could become a competitive advantage.

• Technical Consultant, AVP

  Wachovia Bank

  (Public Company; 10,001 or more employees; WB; Banking industry)

  April 1997 — May 1998 (1 year 2 months)

  Consulted with external users of electronic products and services to better leverage services’ ability to manage cash flow; companies ranged in size from $50M - $5B in revenue.
  
   Identified solutions for technical problems related to communications, software applications, and PC hardware.
   Consistently achieved a monthly customer survey score of 4.94 (maximum score = 5) and top tier requirements in call volume and customer satisfaction.
   Resolved a time-critical situation for a Fortune 500 company allowing the company to move $27MM and close a major deal just minutes before the deadline lapsed.

• Training & Communications Team Leader, AVP

  Wachovia Bank

  (Public Company; 10,001 or more employees; WB; Banking industry)

  April 1994 — March 1997 (3 years )

  Managed a staff of co-located and geographically disbursed trainers for newly implemented customer call centers. Led numerous merger and business unit projects. Delivered timely employee reviews, feedback sessions, and managed by performance to motivate team and reward performance.
  
   Designed, documented, and delivered technical and performance-based training bank products and systems, niche products, and communication skills.
   Performed in-depth Needs Analysis in the areas of High Performance training and Team Member Development for a large call center.
   Reduced averaged call handling time by 25% by producing efficient, easy to use job aides; streamlined processes and increased customer satisfaction.
   Developed and administered a Skills Assessment Test for 215 Customer Service Representatives (CSRs).
   Designed and implemented an online procedures manual that reduced the cost of producing paper manuals ($23,500 annually) and increased the speed of customer servicing.

Renae Sanders’s Education

• Wake Forest University - Babcock Graduate School of Management

  MBA , Management , 1998 — 2000

  Activities and Societies:

  May 2000 International Trip to Japan

• University of South Carolina-Columbia

  BS , Marketing , 1981 — 1985

  Inducted in to the Order of Omega 1985

  Activities and Societies:

  Alpha Kappa Alpha Sorority, Inc. - Theta Gamma Chapter (Spr 84), A Touch of Faith Gospel Choir, NAACP

Additional Information

Renae Sanders’s Websites:

• My Company
• My Blog

Renae Sanders’s Interests:

Business / Organization Leadership, Women's Leadership Development, Diversity Seminar Facilitation, Sister Circles, Discussion Groups, Business Management Consulting, Traveling, Attending Plays

Renae Sanders’s Honors:

Excellence in Education Finalist
Quantum Award Recipient

Renae Sanders’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• getting back in touch