HelpDesk Technician at Aubay
Luxembourg
- Current
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- HelpDesk Technician at Aubay
- Past
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- Technical Support Engineer (Associate) - Legato EmailXtender at EMC
- Product Specialist at Sykes
- Technical Support Analyst level II - ORANGE at France Telecom
- Technical Support Analyst level II at Wanadoo
- Technical Support Analyst level II - Packard Bell at Sento
- swing - person in charge of zone at Mc Donalds
- Education
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- Lycée Louis de Cormontaigne
- Recommended
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3 people have recommended Regis - Connections
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39
connections
- Industry
- Information Technology and Services
- Websites
Regis Hennequin’s Summary
Regis Hennequin’s Specialties:
Unix, Solaris, HP-UX, IBM-AIS.
San management: Cisco, Brocade, Mc Data
Troubleshooting and Technical Support on PC Soft/Hard
OS : Windows 98/2000/NT/XP/Vista.
Software / Internet: Common & Multimedia – MS Office, Internet Explorer….
Networks: LAN-WAN, Intranet, TCP/IP, Switch, Hub, Router, Wifi, DSL, VoIP. Installation, configuration support of networks. Installation, configuration, support access to the Web. Anti virus, Firewall.
Languages: Fluent in French (native), Fluent in English.
Regis Hennequin’s Experience
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HelpDesk Technician
Aubay
(Privately Held; Information Technology and Services industry)
February 2009 — Present (10 months)
In charge of on site HelpDesk duties for an European Institution in Luxembourg.
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Technical Support Engineer (Associate) - Legato EmailXtender
EMC
(Public Company; EMC; Information Technology and Services industry)
February 2008 — February 2009 (1 year 1 month)
Participate to the Technical Support of the Legato software EmailXtender (email archiving solution).
Have to communicate on daily bases with customers from the Forbes Fortune 500 and to do the report of bugs to the next support level -
Product Specialist
Sykes
(Public Company; 201-500 employees; SYKE; Outsourcing/Offshoring industry)
May 2007 — February 2008 (10 months)
In charge of escalation for Dell Presto Software Support. Provide training/help about troubleshooting problems to the agents.
Participate to support staff duties of the team (management, monitoring of calls...). -
Technical Support Analyst level II - ORANGE
France Telecom
(Privately Held; 10,001 or more employees; FTE; Telecommunications industry)
September 2005 — May 2007 (1 year 9 months)
Participate to the technical support and the developments of the uses relating to the universe of mobile phone (any smart phone, blackberry, pc card…).
Analyses, creation of the networks incidents, like those concerning the multi-media side. -
Technical Support Analyst level II
Wanadoo
(Public Company; 1001-5000 employees; Internet industry)
November 2004 — June 2005 (8 months)
Ensured the technical support for the Internet Service Provider (56k v92, xDSL, Numeris, VoIP…).
Participate at the launching of the famous “livebox”. -
Technical Support Analyst level II - Packard Bell
Sento
(Public Company; 1001-5000 employees; SNTO; Information Technology and Services industry)
September 2003 — February 2004 (6 months)
Took part in the technical support by phone of Packard Bell’s computer.
Ensured the technical support for the Internet Service Provider by this manufacturer. -
swing - person in charge of zone
Mc Donalds
(Privately Held; 10,001 or more employees; Food & Beverages industry)
July 2001 — February 2004 (2 years 8 months)
Person in charge for the district cooks and/or counter in the rapid restoration.
Charged client relationship, coordination/formation employee.
This during the 2 year of my schooling for bachelor 15 hours per week.
Regis Hennequin’s Education
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Lycée Louis de Cormontaigne
electronic, computer sciences 1998 — 2003
Additional Information
Regis Hennequin’s Websites:
Regis Hennequin’s Interests:
high tech, travelling,
Regis Hennequin’s Groups:
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EMC Alumni Network -
<<< Friends of Ireland >>> -
Friends of Luxembourg -
Lycée Louis de Cormontaigne
Regis Hennequin’s Profile in Other Languages:
Regis Hennequin’s Contact Settings
Interested In:
- job inquiries
- reference requests
- getting back in touch
