
Management Consultant at Logica
Kingston upon Thames, United Kingdom

Management Consultant at Logica
Kingston upon Thames, United Kingdom
Management Consultant for Logica working on a range of projects for external and internal clients. Currently a Programme Manager overseeing projects in over 70 countries.
Previously a Business Transformation Manager for a London Borough where I oversaw a number of transformation projects. My previous government experience includes 8 years in systems development for a county council.
I have worked in banking for a total of 8 years on projects for the Royal Bank of Scotland, Barclays Bank, National Westminster Bank, the Czech Saving Bank and APACS.
In the utilities and telecoms sector, I have 4 years experience in IBM’s world-wide utilities customer service solutions team and a further 4 years experience working on projects for Nokia Siemens Networks, Electricidade de Portugal, Cable and Wireless, and British Telecom.
I am a conference speaker and have had many articles published. For the last 14 years I have been a school governor and a member of various education committees.
Local Government
Retail Banking
Utilities
Telecoms
Knowledge Management
Customer Services
(Public Company; LOG; Information Technology and Services industry)
January 2007 — Present (2 years 11 months)
Led the Business Process workstream of a project capturing the knowledge of a mid-tier communications services provider.
Consultant on a global programme providing voice services (fixed line, mobile, voice conferencing, service charging, etc.) to 40,000 staff in over 100 countries. Provided support and guidance to project managers on over sixty projects across Europe, Middle East, Africa, and the Americas.
(Government Agency; Government Administration industry)
June 2003 — December 2006 (3 years 7 months)
Established and managed a programme to transform service delivery across a number of council departments. Defined the overall vision for the programme, established the business case, managed the engagement with the key stakeholders (e.g. service directors) and managed the project teams.
(Public Company; CAE; Information Technology and Services industry)
January 2000 — May 2003 (3 years 5 months)
Worked with the sales team to develop business propositions, submit bids, give client presentations, produce marketing materials and produce internal briefings on key issues and drivers.
Delivered common solutions for reconciliation, migration controls and archiving to the product teams migrating NatWest data to the Royal Bank of Scotland’s systems. Supported the teams in their successful implementation of these solutions.
Defined the functional requirements for a consortium of financial institutions looking to establish a national Electronic Bill Presentment and Payment scheme.
(Public Company; IBM; Information Technology and Services industry)
January 1995 — December 1999 (5 years )
Led the process documentation for Electricidade de Portugal’s implementation of SAP’s customer service solution for utilities.
Supported sales teams world-wide in the development of business from utility companies anticipating the impact of deregulation on their customer service processes.
(Privately Held; 51-200 employees; Computer Software industry)
1991 — 1994 (3 years )
(Public Company; LOG; Information Technology and Services industry)
April 1986 — October 1991 (5 years 7 months)
(Government Agency; 5001-10,000 employees; Government Administration industry)
July 1978 — March 1986 (7 years 9 months)
business transformation, knowledge management, education, music, technology, travel, theatre, architecture, comics
bcsa, bacee, kata, ksoc, cnd, foe, greenpeace,