Randy Delucchi

Current

• AVP, Contact Centers at Technology Credit Union

Past

• Call Center Manager at Comcast
• PR Manager at Starfish Software
• Sr. Dir., Customer Service at BeVocal

• Customer Service Director at Hotmail
• Director of Production at CKS
• Producer/QA Manager at Electronic Arts
• Unit Manager at First Deposit

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Education

• California State University-Sacramento
• College of San Mateo

Recommended

14 people have recommended Randy

Connections

500+ connections

Industry

Banking

Websites

• VRBO

Randy Delucchi’s Summary

Demonstrated expertise successfully managing in-house and outsourced customer service/QA/production people, programs and projects to specification, budget and schedule

Randy Delucchi’s Specialties:

Assistant Vice President, Contact Centers, Senior Director, Customer Service, Customer Service Director, Call Center Manager, Unit Manager, Telemarketing

Randy Delucchi’s Experience

• AVP, Contact Centers

  Technology Credit Union

  (Non-Profit; 201-500 employees; Banking industry)

  May 2005 — Present (4 years 8 months)

  AVP, Contact Centers: Direct in-house and outsourced customer service and sales operations (phone and email) for the Member Contact Center and Lending Center (sales). Member Contact Center named TCU Department of the Year for 2005.

• Call Center Manager

  Comcast

  (Public Company; 10,001 or more employees; CMCSA; Telecommunications industry)

  December 2003 — May 2005 (1 year 6 months)

  Call Center Manager: Manage broadband video and internet customer service operations, including billing, repair and sales.

• PR Manager

  Starfish Software

  (Public Company; 51-200 employees; MOT; Telecommunications industry)

  April 2001 — February 2003 (1 year 11 months)

  Manage in-house and outsourced PR initiatives for Starfish Software (managed mobility) and The SyncML Initiative (open standards)

• Sr. Dir., Customer Service

  BeVocal

  (Privately Held; 51-200 employees; Telecommunications industry)

  April 2000 — April 2001 (1 year 1 month)

  Senior Director, Customer Service: Direct customer service, 24x7 NOC and transcription operations. Research, negotiate, and manage deployment of Kana CRM.

• Customer Service Director

  Hotmail

  (Public Company; 10,001 or more employees; MSFT; Internet industry)

  April 1997 — April 2000 (3 years 1 month)

  Customer Service Director: Direct in-house (domestic) and outsourced (overseas) Hotmail customer service (including techincal support and policy enforcement/abuse), 24x7 NOC and anti-spam PR/operations

• Director of Production

  CKS

  (Public Company; 51-200 employees; CKSG; Marketing and Advertising industry)

  June 1996 — December 1996 (7 months)

  Direct production for multimedia advertising services provider

• Producer/QA Manager

  Electronic Arts

  (Public Company; 1001-5000 employees; ERTS; Computer Software industry)

  December 1991 — May 1996 (4 years 6 months)

  Manage in-house and outsourced videogame QA and production operations. Certified 120+ SKU's with 6.0 QA FTE; earned corporate Best Team Player award, FY92.

• Unit Manager

  First Deposit

  (Public Company; 10,001 or more employees; PVN; Banking industry)

  April 1988 — December 1991 (3 years 9 months)

  Unit Manager, Telemarketing: Manage teams of telemarketing and acquisitions consumer financial products sales representatives.

Randy Delucchi’s Education

• California State University-Sacramento

  BS , Business Administration , 1981 — 1983

  with Honors

  Activities and Societies:

  RA, Sierra Hall

• College of San Mateo

  AA , Business Administration , 1979 — 1981

  Activities and Societies:

  Student Programs Board Chair

Additional Information

Randy Delucchi’s Websites:

• VRBO

Randy Delucchi’s Honors:

TCU: Dept. of the Quarter - 09Q1
TCU: President's Club - 2007
TCU: Dept. of the Year - 2005
EA: Best Team Player - 1992

Randy Delucchi’s Contact Settings

Interested In:

• job inquiries
• expertise requests
• reference requests
• getting back in touch