LinkedInReese Campman

Reese Campman

Manager Deployment Services

Location
Dallas/Fort Worth Area
Industry
Telecommunications
Current
  1. Ubee-AirWalk
Previous
  1. Dataworkforce,
  2. JMA-IT,
  3. Samsung Telecommunications America
Education
  1. Oklahoma State University
Websites
500+connections

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500+connections
Ubee-AirWalk

Ubee-AirWalk

CDMA System/Integration Test Engineer and Customer Support Engineer

– Present

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Background

Summary

TECHNICAL SKILLS
• Technologies: POTS, TDMA, CDMA, CDM 2000, GSM, VoIP, FemtoCell, SoftSwitch
• Protocols: MGCP, H248, H323, SIP, SIP-T, ANSI SS7, ITU SS7, GR-303, OCX, DS3, T1, E1, V.35
• Test Equipment: INET Spectra I and Spectra II, Ghepardo, Ipnetfusion VoIP (EAST), Nettest, Ameritec, QXDM and QPST.
• Hardware: Ericsson Class4/5, MSC/HLR, PrePaid, International Gateway; Taqua T7000, Vocaldata, Santera MSC/MGW, BroadSoft Application Server, F5 Networks Firewall Router, Cisco, Nuera MGW, Audiocodes Access and Trunking Gateways, Convedia and SnowShore Media Servers
• Software: MS Office, MS Word, Excel, Familiar with UNIX and Linux, VI Editor, SQL, Wireshark

Experience

CDMA System/Integration Test Engineer and Customer Support Engineer

Ubee-AirWalk
– Present (4 years 1 month)

CDMA System/Integration Test Engineer and Customer Support Engineer
• Performed System/Integration test on Airwalk's eFemtoCell and IP-RAN products.
• Implement system test plans and procedures. Analyze test results, including implementation defect identification. Validate digital and RF prototypes for compliance to cdma2000 standards
• Interaction with hardware and software design engineering teams
• Provide Tier III support to the field and trained Airwalk support team on how to troubleshoot the eFemtoCell.
• Experience with cdma2000 radio access network systems
• Knowledge of cdma2000 standards, including 1xRTT and EV-DO Rev. 0 and A. Knowledge of PDSN, AN-AAA, UNIX and A1 Interface. Experience using cdma2000 test tools, including QXDM and QPST

Account Manager

Dataworkforce
(6 months)

• Brought on to help manage Dataworkforce’s customer accounts and help rebuild the recruiting team.
• In charge of bringing in new customers with a focus on Telecom - UMTS, LTE and IT - Cisco and Juniper.
• Promotion of Dataworkforce services and capabilities to Network Operators and Equipment Vendors.
• Leading new business development with target customers from initial contact to obtaining approved supplier status.
• Lead and authorize all contractor contract negotiations and sales margin approvals to meet and exceed all department financial targets set.
• Implemented JobScience to replace the old outdated Colleague ATS software. JobScience allowed Dataworkforce to significantly stream line the day to day recruiting and onboarding processes.
• Responsible for recruiting qualified consultants for the Telecom and IT companies.
• Used Monster, Dice, CareerBuilder, DataFrenzy and LinkedIn as recruiting tools.

Regional Sales Engineer

JMA-IT
(2 years 3 months)

• Opened branch office in Allen Texas for JMA-IT headquartered in Overland Park Kansas
• In charge of sales and recruiting in the Texas area with a focus on Telecom - UMTS, LTE and IT - Cisco and Juniper.
• Promotion of JMA-IT services and capabilities to Network Operators and Equipment Vendors.
• Leading new business development with target customers from initial contact to obtaining approved supplier status.
• Lead and authorize all contractor contract negotiations and sales margin approvals to meet and exceed all department financial targets set.
• Responsible for investigating and launching new ATS software. Choose JobScience to replace the old CATS ATS software. JobScience allowed JMA-IT to significantly stream line the day to day recruiting and onboarding processes.
• Responsible for selling BlueCat Network Appliances, Juniper Hardware and professional services.
• Responsible for recruiting qualified consultants for the Telecom and IT companies.
• Used Monster, Dice, CareerBuilder, DataFrenzy and LinkedIn as recruiting tools.
Key Accomplishments:
• Brought in the following accounts: Ericsson, Verizon, Samsung, Genband, Taqua, Mavenir Systems, ESPRE, and SDN Telecommunications.

Sr. Engineer Technical Support TAC Tier III

Samsung Telecommunications America
(1 year)

• Tier III customer service for the Samsung CDMA FEMTOCELL product (Sprint Airave) doing protocol troubleshoot (SIP, ISUP, IOS, MEGACO); call processing translations / routing problems and system configuration issues. Performed WSS and MGW initial turn-up configuration, routing and translations datafill, software upgrades, and installation of software patches.
• Worked as a technical support engineer for the Samsung Wireless softswitch (WSS) and Media Gateway (MGW). Manage weekly calls with customers to review and prioritize trouble tickets. Set timelines of patch installs and upgrades. Track shipping and set dates for new hardware installs.
• Load customer switch configurations in the lab to isolate problems and work with software designers to prepare patches.
• In charge of building the FemtoCell training lab softswitch and media gateway.
Key Accomplishments:
• Managed the installation and deployment of the world’s first CDMA FemtoCell system infrastructure to Sprint and Verizon wireless phone carriers. This generated over $200 million dollars in company revenue, by meeting customer’s targeted launch date.

Sr. Engineer Technical Support TAC Tier III

Taqua/Santera/Tekelec
(3 years)

• Provide Tier III software and hardware support for the following companies that Tekelec acquired: Vocaldata T6000, Taqua T7000 and Santera T9000. Identify, trouble shoot, report and track all customer service request.
• Manage weekly calls with customers to review and prioritize trouble tickets. Set timelines of patch installs and upgrades. Track shipping and set dates for new hardware installs.
• Manage lab testing and FVO (Field Verification Office) hardware and application system platform changes. Write upgrade procedures and MOP’s to be used in the field.
• Design and build Tekelec SoftSwitch lab for product development and verification testing, including evaluating vendors; purchasing equipment; and installing cables, racks, and power.
• Support different SoftSwitch lab configurations, installing software and configuring operating systems, SoftSwitch, physical connections, and peripherals.
Key Accomplishments:
• One of two engineers selected for pilot program to be cross-trained to support customers across all 3 products T6000, T7000 and T9000.
• Established new TAC lab from ground up, facilitate purchasing of equipment and set up lab.

Sr. SoftSwitch System Integration and Test Engineer

Samsung Telecommunications America
(4 years)

• Performed VoIP system integration testing and billing verification on Samsung Class 4, Class 5, and Integrated Class 5/MSC switches, working with Megaco, MGCP, SIP, H323, Sigtran, ANSI SS7, and ITU SS7 protocols.
• Wrote System Integration test plans and created test cases for design and verification of features and new hardware designs.
• Installed, provisioned and tested BroadSoft Application Server, SS8 Calea, F5 Networks Firewall Router, Convedia and SnowShore Media Servers, Cisco Routers, Nuera Trunking Gateway, and Audiocodes Access and Trunking Gateways against the Samsung SoftSwitch.
• Supported SoftSwitch Interoperability testing at MCI lab and Benchmark test activities at Korea Telecom lab.
• Designed and built NGN SoftSwitch lab for product development and verification testing, including evaluating vendors; purchasing equipment; and installing cables, racks, and power.
• Supported different SoftSwitch lab configurations, installing software and configuring operating system, SoftSwitch, physical connections, and peripherals.
Key Accomplishments:
• Established lab from ground up, collaborating with only one other person to facilitate purchasing of equipment, set up entire lab, and conduct self-training on VoIP technology.
• Developed extensive suite of test cases for SIP and Megaco that located many problems in switch.

Sr. Engineer

MCI/Worldcom
(4 years)

Ericsson Switching Systems Integration and Verification - 1998-2000
• Managed lab testing and FVO (Field Verification Office) hardware and application system platform changes.
• Loaded and tested new hardware and application systems in lab on the Ericsson AXE10 International Gateways and PrePaid switches.
• Defined switch call processing and billing regressions certification requirements.
• Interfaced with planning groups, vendor, operations, system support, other platform test groups, and adjunct system engineering groups.
• Verified new feature functionality by writing new call processing and billing test cases; reviewed new call feature documents for AXE10.

Third Level Ericsson Support Engineer - 1995-1998
• Provided AXE10 hardware and software support to INE, INET, SNAS, INMC, Second Level groups, and sites.
• Tested and rolled out hardware and application system platform changes, deliveries, PCNs, CNAs, CNIs, and all TAC corrections.
• Analyzed and resolved problems in MCI network.
• Collaborated with vendor to resolve trouble tickets opened against Ericsson platform.
Key Accomplishment:
• Loaded quarterly patch packages, working within clients’ maintenance windows and monitoring sites.

Engineer

Ericsson
(6 years)

Ericsson Radio Systems, Richardson, Texas 1993-1995

Configuration Management 1994-1995
• Designed and built GSM CMS40 PCS Wireless lab for product development and verification testing.
• Introduced all Ericsson products within R&D test laboratory.
• Performed lab switch configuration, including installing software, running scripts and configuring operating systems, physical connections, and peripherals.
• Ordered hardware, designed layout of switches, led testing team, and performed quality audits before turning switches over to software engineers.
• Supported software engineers by troubleshooting hardware problems.

Ericsson Wireless Switch Test Engineer - 1993-1994
• Served as test lead on AXE10 CMS 8800 MTSO sites; installed and tested bug fixes and hardware upgrades.
• Collaborated with customers to conduct implementations, tests, and expansions.
• Analyzed and solved problems in overall switching network and trained customers and new testers.

EARLY EXPERIENCE
Ericsson Network Systems, Richardson, Texas - 1990-1993
Test Plant Support Engineer - 1991-1993
Ericsson AXE 10 Wireline Switch Test Engineer - 1990-1991

Skills

  • CDMA
  • CDMA2000
  • 3G
  • Femtocell
  • SIP
  • SS7
  • MGCP
  • H.248
  • Softswitch
  • Wireless
  • LTE
  • EVDO
  • GSM
  • VoIP
  • Telecommunications
  • Wireless Networking
  • Testing
  • Sales Engineering
  • IP
  • UMTS
  • Switch
  • Mobile
  • Switches
  • ISUP
  • TDMA
  • Media Gateways
  • See 11+  See less

Education

Oklahoma State University

BS, EET

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