IT Manager at Consulate General of Mexico in New York (S.R.E.)
Greater New York City Area
- Current
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- IT Manager at Consulate General of Mexico in New York (S.R.E.)
- Independent Consultant Services & Tech Support (Self-employed)
- Past
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- Solution and Professional Services Manager at Qualisys - Emersys (Equipment and Solution Integrator)
- Sales System Engineer Latinoamerica at Fortinet, Inc. (Security Appliance Vendor)
- Technical Director at Integradores en Sistemas de Seguridad (NetScreen Master Distributor for Mexico, CentralAmerica)
- Network Auditor Project Leader at Reto Industrial, S.A.deC.V. (Networking and Cabling Integrator)
- ISO 9000 Engineer at Coca-Cola FEMSA (Soft Drinks and Beverage Products Manufacture)
- Analyst and Technology at Techno-Media Ejecutiva (Audiovisuals and Executive Presentations Design and Production)
- Education
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- Instituto Politécnico Nacional
- Universidad Iberoamericana, Ciudad de México
- Recommended
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11 people have recommended Roberto - Connections
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216
connections
- Industry
- Computer & Network Security
- Websites
Roberto Borja’s Summary
Offers:
• 7 years experience as IT Solutions Manager, Technical Security Sr. Manager & IT Manager with distributor, resellers and End-User
• Experience in Sales, IT, Operations Management and Consultant within the four levels of the commercial chain for IT Business (manufacture, wholesale, Resellers and Final-User)
• Over 16 years experience in all principal areas of IT. Verticals served: Telecomm, Banking, Governmental Institutions, Oil & Gas, Manufacture, Education and Health
• Commercial & Technical Pre-Sales & Post-Sales expertise, 1st & 2nd Level for Latin America and USA
• Over 6 years of expertise teaching technical security certifications courses for Latin America
• Being able to contribute in sales cycle, helping commercial people achieving their goals and company revenue objectives
• Commercial field support with vendor, distributors and resellers
Key Areas of Expertise:
• Market opening & growth al Latin America & Mexico with a technical & commercial contribution (NetScreen/Juniper & Fortinet). 1st year of Fortinet’s activity at Latin America Region (2003-2004): 1st place on sales Vs all its Americas regions (7)
• Technical certifications instruction for distributors, resellers and end-users (over 700 people taught between 2004 and 2005 in Latin America, including Brazil). Technical certification training instructor
• Pre-Sales & Post-Sales tech support for resellers & End-Users (1st, 2nd & 3rd Level); Sale demos & no-demo design including sizing, configuration & installation; ITSM-ITIL Certified. Experience designing & providing ITIL Solutions
• Strategic sales from a solutions planning perspective by team-up with manufacturers & resellers to obtain the correct technical & commercial solution
• Design, develop and reengineering on IT
Roberto Borja’s Specialties:
Solutions Management and Design, Technical PreSales, Technical PostSales, Certification Trainings, IT Security.
Certifications:
IT Service Management - ITIL.
Fortinet Certified System Engineer.
Netscreen Certified Security Instructor.
Netscreen Certified Security Associate.
Sales Professional: Network Access Control.
Sales Professional: Vulnerability Management.
Sales Professional: System Security.
Certified Novell Salespeople.
ISO9000 Internal Auditor.
Roberto Borja’s Experience
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IT Manager
Consulate General of Mexico in New York (S.R.E.)
(Public Company; Government Relations industry)
September 2008 — Present (1 year 4 months)
(Mexico’s Government Foreign Office with more than 200,000 official documents generated & more than 400,000 people attended per year for the jurisdiction of New York, New Jersey and Connecticut)
• Manage and control all IT resources of the Mexican General Consulate, which include one Main office and 2 mobile offices
• Design and creation of the forms and procedures for the operational flow of IT within the Consulate
• Development and implementation of IT solutions for the management areas of the Consulate in order to improve their activities, such as assistance control using biometrical tools, Consulate General webpage updates, call center, among others
• Create complete equipment and software inventory, schedule maintenance programs and equipment renovation.
• Wins:
o Front desk service and flow control redesign (move from 2 attendance floors to 1), 40% reduction in the overall attention time
o Increase historical documents digitalization effectiveness process in 200%
o New IT equipment Site construction, attending actual and near future General Consulate requirements; construction, equipment change and activation with out General Consulate normal activities interruption
o Servers’ infrastructure arrange with redundancy into virtual equipment solutions
o Reduce inventory time as well as the time used to perform service/help desk schedule activities, by improving network tools (network inventory status monitor, remote services, other) -
Independent Consultant Services & Tech Support
Self-employed
(Self-Employed; Computer & Network Security industry)
April 2005 — Present (4 years 9 months)
Design and development of Proprietary Retail ERP, based in VB.NET & SQL.
Security solutions services, network troubleshooting, diagnosis, security network design and installations.
Pre-Sales, Sales and Post-Sales support for Fortinet and NetScreen/Juniper Networks equipments, also technical trainings. -
Solution and Professional Services Manager
Qualisys - Emersys (Equipment and Solution Integrator)
(Information Technology and Services industry)
April 2006 — September 2008 (2 years 6 months)
(Managed Services, Security, Communications, Document Management, Data Management, Multimedia, Mobility and Others)
Development and operational design of company's Solutions Area by collaborating with general and commercial directors.
Integration, improvement and development of vendors and partners for vertical products line.
Customer Solutions, services and projects design within an ITSM-ITIL profile in areas as Managed Services, Physical and Logical Security, Communications, Storage, Servers Consolidation, Document Management & Imaging, Hand Held, RFID and Other Services.
Establishment of vendors and partners alliances. Marketing and end-users commercial events such as: marketing materials, sales and end-user seminars. -
Sales System Engineer Latinoamerica
Fortinet, Inc. (Security Appliance Vendor)
(Privately Held; 501-1000 employees; Computer & Network Security industry)
July 2003 — April 2005 (1 year 10 months)
(Firewall, Antivirus, Intrusion Prevention, VPN, Web Filtering, Anti-SPAM, Traffic Shaping, Virtual Domains and others)
Pre-Sales Technical Presentation, Support, equipment installation and configuration, sale demos, and security network design.
Fortinet and security solutions seminars, presentations and tradeshows for End-users, resellers and VARs.
Latin America FCSE & Advance Certification Trainings; Supervisor in courses cordination.
Lecturer for seminars for resellers & End-Users; Commercial procedures, presentation and seminars elaboration.
Post-Sales technical support and procedures performance.
Partner and customer alliances.
Sales System Engineer for distributors, resellers and customers in Latin America, including Brazil and few in USA.
Technical cordinator for distributors & resellers; Supervisor for the elaboration of sales demos & final implementations. -
Technical Director
Integradores en Sistemas de Seguridad (NetScreen Master Distributor for Mexico, CentralAmerica)
(Privately Held; Computer & Network Security industry)
March 2001 — July 2003 (2 years 5 months)
(Firewall, VPN, VLANs, IDP, Encryption and others)
NetScreen solutions Installation, HA-NSRP, USGA and others; Sale demos and meeting presentations.
Technical presentations and Pre-sales, Sales and Post-sales support including demo labs, network security design.
NetScreen security technology 1st & 2nd level technical support and Professional Services (SE & CSE).
Authorizing instructor for Training and Certification on NetScreen Security Solutions (NCSI) for Latin American, which include INSS, INSG, INHN, NASI, NMTP and NSNM; NATC Trainings.
Technical and commercial alliances with vendors, costumers and private and public organizations. Commercial sales training for channel and VARs. Technology and security conferences and consultant.
Vertical Served: Telecomm, IT Related, Banking, Gubernamental, Defense, Security, Education, Transportation and others. -
Network Auditor Project Leader
Reto Industrial, S.A.deC.V. (Networking and Cabling Integrator)
(Privately Held; 51-200 employees; Information Technology and Services industry)
March 1998 — May 2000 (2 years 3 months)
Network analysis, auditorships and consulting.
Network auditorships activities coordination (traffic, software, hardware and cabling).
Communications protocols and traffic analysis with the Sniffer Network Analyzer and Sniffer Pro Network Analyzer.
Sniffer Pro Network Analyzer and Distributed Sniffer Pro Network Analyzer installation and configuration, including training.
Wireless Networks design and installation with WaveLan (802.11) equipment.
Active equipment installation, configuration and change support.
Internal support for installation, configuration and design for software, computer equipment, documents, etc.
Customers: Aseguradora Hidalgo, Bombardier, Buró Nacional de Crédito, Celanese Mexicana, IUSA, Latinamerica On Line, NCR, PEMEX (Corporate and Akal-J Platform), Procter & Gamble, Truper Herramientas, Tupperware, Wal-Mart de México, Net-Mart de México, Reto Industrial. -
ISO 9000 Engineer
Coca-Cola FEMSA (Soft Drinks and Beverage Products Manufacture)
(Public Company; 10,001 or more employees; KOF; Food Production industry)
April 1996 — March 1998 (2 years )
ISO 9000 Certification project. System analysis, elaboration of Procedures and documentation. Training and internal auditorships.
IT technical support.
Logistics area project for freight logistics analysis, solutions proposal, timing and moving improvements. -
Analyst and Technology
Techno-Media Ejecutiva (Audiovisuals and Executive Presentations Design and Production)
(Privately Held; Education Management industry)
January 1994 — March 1996 (2 years 3 months)
Roberto Borja’s Education
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Instituto Politécnico Nacional
Master on Science , Telecommunication Engineering , 1997 — 1999
INTELmex & ESIME schoolarship
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Universidad Iberoamericana, Ciudad de México
Bachelor in Science , Major Electronics and Communications Engineering , 1991 — 1996
UIA schoolarship
Additional Information
Roberto Borja’s Websites:
Roberto Borja’s Interests:
Sports (Triathlon, Soccer, Football), Cinema, IT
Roberto Borja’s Contact Settings
Interested In:
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