Technical Support and Customer Service Specialist
Syracuse, New York Area
- Current
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- Fiber Customer Support Analyst at Verizon
- Past
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- Hardware Support and Repair at DUMAC Business Systems
- Head Projectionist/Supervisor at Hoyts Cinemas
- Education
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- Syracuse University
- State University of New York College at Oswego
- Moskovskij Gosudarstvennyj Universitet im. M.V. Lomonosova
- C. W. Baker High School
- Connections
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19
connections
- Industry
- Computer Hardware
- Websites
Ray Warner’s Summary
IT support and customer interaction specialist with several years of both hands-on and telephone based troubleshooting/support experience.
Ray Warner’s Specialties:
Setup, install, configuration and repair of Windows-based PCs. PC network setup, configuration, and maintenance. Basic knowledge of HTML and programming fundamentals. Ability to read Cyrillic script and carry on a casual conversation in Russian. Basic conversational and reading ability in Spanish.
Ray Warner’s Experience
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Fiber Customer Support Analyst
Verizon
(Public Company; 10,001 or more employees; VZ; Telecommunications industry)
August 2007 — Present (10 months)
Phone support for customers of Verizon's FiOS Internet, Telephone, and Video services.
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Hardware Support and Repair
DUMAC Business Systems
(Privately Held; 51-200 employees; Information Technology and Services industry)
June 2001 — August 2007 (6 years 3 months)
Hardware telephone support and repair for proprietary and PC-based Point of Sales systems.
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Head Projectionist/Supervisor
Hoyts Cinemas
(Public Company; 501-1000 employees; Entertainment industry)
October 1996 — May 2000 (3 years 8 months)
Operate and maintain projection equipment. Prepare 35mm film reels for exhibition. Supervise employees. Inventory and cash flow control/tracking. Customer interaction and complaint resolution.
Ray Warner’s Education
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Syracuse University
Certification, Help Desk Support Agent, 2000 — 2001
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State University of New York College at Oswego
Bachelor of Arts, Russian, 1991 — 1994
- Activities and Societies:
- Phi Sigma Iota, Dobro Slovo, Olympiada of Spoken Russian, Study Abroad Program (Moscow, F1993), Resident Assistant
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Moskovskij Gosudarstvennyj Universitet im. M.V. Lomonosova
N/A, Russian Language & Culture, 1993 — 1993
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C. W. Baker High School
Regents Diploma, High School, 1988 — 1991
Ray Warner’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
