Ratna Chaudhuri, PMP

Current

Client Relationship Manager at Kaplan EduNeering

Past

Speaker Angel at PMI
Consultant/Project Manager/Team coordinator/Systems Programmer at United nations - International Computer Center
systems Programmer at UNICC

Technical Support rep at Relay Technologies
Technical Support rep at Systems Center
Systems Engineer at Bank of America

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3 more...

Education

PMI
Golden Gate University
Golden Gate University

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Connections

88 connections

Industry

Information Technology and Services

Ratna Chaudhuri, PMP’s Summary

Transferables skills are:

• Strong credentials including a Master of Science in Information Systems, Bachelor of Science in Management and continuing work towards a Project Management Professional (PMP) certification.
• Solid business and systems analysis experience applied while contributing to diverse technology implementation and support initiatives on a variety of platforms.
• Demonstrated abilities developing innovative solutions, optimizing departmental operations and delivering exceptional client and user support.
• Superior skills in written and oral communication with background collaborating with diverse specialists, team members and clients during local and remote initiatives.
• Well-organized and highly motivated professional with proven ability to learn and apply new knowledge quickly.

Ratna Chaudhuri, PMP’s Specialties:

Strong technical background with PMP certified Project Management experience in the IT field.

Ratna Chaudhuri, PMP’s Experience

Client Relationship Manager

Kaplan EduNeering

(Public Company; E-Learning industry)

May 2008 — Present (1 year 7 months)

Extensive Client relations and problem solving for a Learning Management System, Compliancewire. Took personal responsibility for customer satisfaction and attempted to add value for the customer. Anticipated problems and addressed them promptly. Collaborated with Sales, Engineering, Learning services and Accounting to provide superior services to clients. Managed the issues with Engineering, on behalf of Client services. Prioritized problems for Engineering and lead the status meeting on a daily basis. Received complements from clients and management for the work performed.
Speaker Angel

PMI

(Information Technology and Services industry)

2009 — 2009 (less than a year)
Consultant/Project Manager/Team coordinator/Systems Programmer

United nations - International Computer Center

(Government Agency; 10,001 or more employees; International Affairs industry)

June 1995 — June 2006 (11 years 1 month)

Managed staff of 13 supporting various operating systems and products. Interface regularly with team and clients to identify and achieve required service levels. Worked closely with vendors and both local and remote staff. Managed projects through it’s entire Life Cycle. Completed all projects on time and within specified budget. Administer Windows NT system. Served as a CICS and MVS Systems Programmer; install products and monitor system performance in these environments. Oversee UNIX list server containing approximately 60 lists. Establish and maintain monthly help desk status reporting tool to identify shortcomings and generate recommendations for improvements; coordinate creation of UN application operations and performance management report disseminated to senior management team. Perform human resource administration tasks including scheduling, developing training plans, writing performance reviews, scanning resumes and screening and interviewing candidates.
systems Programmer

UNICC

(Information Technology and Services industry)

1995 — 2006 (11 years )
Technical Support rep

Relay Technologies

(Public Company; 201-500 employees; Information Technology and Services industry)

March 1994 — May 1995 (1 year 3 months)

Provided customer and systems support in role with communication software vendor. Interfaced with users to troubleshoot and resolve system issues. Led new product testing efforts. Administered Novell Netware LAN and print servers; backed-up file server. Installed and configured TCP/IP stacks, 3270 gateway, coaxial, Ethernet and token ring cards and network connections.
Technical Support rep

Systems Center

(Public Company; 201-500 employees; Computer Software industry)

September 1990 — June 1993 (2 years 10 months)

Provided technical support for VM software. Tested products before they went out to customers. Taught a dump reading class to the customer service department.
Systems Engineer

Bank of America

(Public Company; 10,001 or more employees; Banking industry)

September 1980 — August 1990 (10 years )

Program virtual machine (VM) systems including making changes and installing fixes to CP, CMS, RSCS, PVM and using VTAM, high performance option (HPO) and VM/XA SP2.1. Designed applications and coded in SAS. Assisted during operating system upgrades within VM/HPO environment. Managed support queue; provided dump reading services and troubleshot system problems. Monitored and analyzed VM and MVS performance using SAS, RMF, Post Processor, GTF, SMART, VMAP and OMEGAMON/VM. Generated reports on daily virtual storage use. Trained staff.

Ratna Chaudhuri, PMP’s Education

PMI

PMP , Project Management , 2006 — 2007
Golden Gate University

MS , Information Systems , 1984 — 1988
Golden Gate University

BS , Management , 1982 — 1984

Additional Information

Ratna Chaudhuri, PMP’s Interests:

Project Management, Career Advancement, Networking, Exposure to new technology/Operating Systems, Travelling, Reading, Gardening, and Interior designing.