Ricardo Alexandre Oliveira, MBA

Current

Customer Service Manager at NET Serviços de Comunicação S/A
Boyscout Leader at GE163.org

Past

Project Manager/ Business Process Owner at Maersk Line, APMoller
South America Customer Service and Business Processes at Maersk Line
ERP Project Manager at Safmarine

MISE (Maersk International Shipping Education) trainee at Maersk Line
Black Belt Taekwondo Instructor at Bioatividades
Ministry of the Development, Industry and External Trade at Ministério do Desenvolvimento, Indústria e Comércio Exterior (MDIC)
Marketing Manager at AIESEC

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4 more...

Education

Prifysgol Cymru - University of Wales
Maersk University
Usui Reiki

Universidade de Brasília

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1 more...

Recommended

9 people have recommended Ricardo Alexandre

Connections

419 connections

Industry

Telecommunications

Websites

Ricardo Alexandre Oliveira, MBA’s Summary

Business Process Manager - responsable for mapping and optimizing sales and customer service processes, global projects with millions of dollars in savings.;

8 years working with shipping and logistics;

Over 5 years implementing global systems (ERP, CRM, Call Center, Business Inteligence), working on the creation, testing, training and go-live of the largest system implementation of Maersk. (over 12,000 users and 100 countries);

E-commerce start-up of Safmarine Brazil, reaching 30% penetration in 4 months - receiving a world wide award;

Managing a 24x7 customer service virtual team.

Ricardo Alexandre Oliveira, MBA’s Specialties:

project management, change management, international shipping, IT, implementing new system, creating new system, networking, innovation, team work, e-commerce, training, collaboration, ERP, CRM, BI, e-learning.

Ricardo Alexandre Oliveira, MBA’s Experience

Customer Service Manager

NET Serviços de Comunicação S/A

(Privately Held; Entertainment industry)

July 2009 — Present (1 month)

http://netcombo.globo.com
Boyscout Leader

GE163.org

(Non-Profit Organization Management industry)

January 2009 — Present (7 months)

GE163 is a boyscout group.

www.ge163.org
Project Manager/ Business Process Owner

Maersk Line, APMoller

(Privately Held; 10,001 or more employees; Maritime industry)

January 2007 — December 2008 (2 years)

Key role in the last phase of the Global system rollout.

Driving innovation and collaboration by usage of IT tools.

Worked in defining Global Telephony roadmap for MaerskLine in partnership with Cisco.

Extensive work in Business Intelligence, translating the measurements and KPIs to IT department for creation of Report Universes and Dashboards.

Project manager of the on-line Customer Service initiative.
South America Customer Service and Business Processes

Maersk Line

(Maritime industry)

December 2005 — December 2006 (1 year 1 month)

• Manager of the P&O migration in South America related to systems and training. ( P&O was the 4th larger shipping company in the world and has been acquired by Maersk )

• Responsible for the process and system change of the Documentation (Export and Import) part of shipping in Maersk South America (MGM – MARS,GCSS,MLIS) – Integrating quote, booking, documentation and invoice
ERP Project Manager

Safmarine

(Privately Held; 1001-5000 employees; Maritime industry)

November 2003 — November 2005 (2 years 1 month)

• Key person managing Safmarine regions globally in the largest system change in the history of the company. (MGM – MARS,GCSS,MLIS) – Integrating quote, booking, documentation and invoice - Project manager, Trainer and Super-User of ERP system.

• Business Analyst of the team responsible of creating a new E-SHIPPING portal, challenging the “old” shipping rules, designed to make life easier for the customer and increase volume/rates.

• Assisting the team to ensure that all EDI messages and all interfaces can run smooth with the system change (MGM)

• Developing implementation plans to improve Safmarine’s data quality and productivity along with effective monitoring and reporting.

• Participation in coordinating the e-Business systems changes required for Safmarine WWW eBusiness.
MISE (Maersk International Shipping Education) trainee

Maersk Line

(Maritime industry)

February 2001 — September 2003 (2 years 8 months)

Participant of the Program - MISE (Maersk International Shipping Education) in which, during 2 years, received practical training in 5 different departments of the company and, theoretical training in 4 modules carried through in Denmark, that are complemented by studies via Internet. To the end of each module the participant is tested and evaluated, being demanded the attainment of the approval grade in accordance with the parameters of the program for its continuity.

• Responsible for supporting more than the 36 ports in South America (Operations Department of the South America – Maersk - SAMOPS)
• Responsible for initial set-up and development of the e-commerce system: Bookings and Web B/L in Brazil (Safmarine)
• Winner of the worldwide: E-commerce Safclick Member Award
• Super-user of programs such as Business Objects (RKMS2) and CRM
• Inside sales, 65% e-share with customers, 20 new biz in 3 months (Maersk)
Black Belt Taekwondo Instructor

Bioatividades

(Sports industry)

2000 — 2000 (less than a year)

Taekwondo classes in portugal
Ministry of the Development, Industry and External Trade

Ministério do Desenvolvimento, Indústria e Comércio Exterior (MDIC)

(Public Policy industry)

1999 — 1999 (less than a year)
Marketing Manager

AIESEC

(Non-Profit Organization Management industry)

February 1997 — November 1998 (1 year 10 months)

Ricardo Alexandre Oliveira, MBA’s Education

Prifysgol Cymru - University of Wales

MBA , MBA E-commerce , 2007 — 2008

Activities and Societies:

Google Challenge - adwords and on-line campaign
Maersk University

MA , International Shipping , 2001 — 2003
Usui Reiki

Master , Alternative Medicine , 2000 — 2000
Universidade de Brasília

BA , International Relations , 1997 — 1999

Activities and Societies:

AIESEC

Additional Information

Ricardo Alexandre Oliveira, MBA’s Websites:

Ricardo Alexandre Oliveira, MBA’s Interests:

"Open Source" management style i.e. peer-review, collaboration. IT programming (sql, mysql, asp.net, vb), reiki, healing, volleyball, taekwondo, sailing

Ricardo Alexandre Oliveira, MBA’s Groups:

AIESECAlumni
KIVA
I am an AIESECer
Business Intelligence Professionals
Brazil - All Things Business
Maritime Group
Maersk People
Safmarine
Robert Kennedy College
Universidade de Brasilia - Relacoes Internacionais
MISE Alumni
Council of Executives, Management and Strategic Professionals Brazil BR - Gold Premium Account
BRASIL: VAGAS EXECUTIVAS