Information Technology Manager & Project Manager
Dallas/Fort Worth Area
- Current
-
- Corporate Account Manager - Volunteer at Career Connection Network
- Past
-
- Partner at Smotone Capital Management
- Assist Vice President - Systems Automation Manager at Bank of America
- Assist Vice President - Senior Shift Manager at MBNA
- Education
-
- AIB
- LOMA
- Northern Oklahoma College
- Recommended
-
1 person has recommended Randy - Connections
-
88
connections
- Industry
- Financial Services
Randy Smotone’s Summary
Dynamic ITIL Certified Manager with proven qualifications in strategic planning, problem solving, cost reduction, and continual service improvement. Top performer who consistenly seeks new challenges and opportunities and successfully exceeds goals and objectives. Extensive qualifications in resource management, with an in-depth knowledge of technology infrastructure operations services within the financial services industry. Proven project management skills in data gathering, prioritization, communication, testing, and implementation. Effective customer and inter-departmental liaison with outstanding troubleshooting, and relationship management skills.
Currently seeking new opportunities/challenges.
Randy Smotone’s Specialties:
Operations Management, Staff Leadership, Project Management, Change Management, Implementation Management, Problem Management, Event Management, Cross-functional coordination
Randy Smotone’s Experience
-
Corporate Account Manager - Volunteer
Career Connection Network
(Privately Held; Information Technology and Services industry)
January 2009 — Present (7 months)
-
Partner
Smotone Capital Management
(Investment Management industry)
2007 — 2008 (1 year)
Built and managed a family owned and operated investment business managing our personal investment portfolios. Daily operations have been transitioned to family members.
-
Assist Vice President - Systems Automation Manager
Bank of America
(Public Company; BAC; Banking industry)
2005 — 2007 (2 years)
Managed a staff of seven developers through system automation (AutoOperator/SA390) for production and business recovery data centers.
•Reduced preparation time for weekly change walkthroughs by 450 hours annually through the establishment of audio-visual technology.
•Spearheaded the development of an Online Banking Health Monitor for Data Center Operations, providing expedited problem escalation. Project resulted in 25% reduction in time-to-resolution.
•Enhanced communication between data center operations and application groups through the design and implementation of an automated email process that was invoked when ARF (Automated Recovery Facility) auto-restarted batch jobs.
•Realized a significant reduction in critical batch processing delays through the implementation of late alerts for daily batch critical path jobs. Project implemented check point jobs at key points within the batch processing schedule to provide late alert highlights on Operations monitoring tools. -
Assist Vice President - Senior Shift Manager
MBNA
(Public Company; 10,001 or more employees; KRB; Banking industry)
2004 — 2005 (1 year)
Managed more than 50 direct/indirect team membes in support of the production and business recovery data centers. Oversaw system availability, response times, and production for online/batch applications, ensuring Service Level Agreements were achieved.
•Spearheaded the conversion of North America Data Center Operations to 12 hour shifts, avoiding $500K in salary and benefits cost. Project included collaboration with executive management, human resources, and legal and to ensure the conversion met federal guidelines for hourly workers.
•Led the elimination of offsite tape vaulting in support of the implementation of GDPS/XRC for data mirroring. Project included extensive data gathering, planning, resource and vendor management. -
Operations Technical Development & Shift Manager
MBNA
(Public Company; KRB; Banking industry)
2002 — 2004 (2 years)
Developed and implemented initiatives to increase the technical skill level of Computer Operators. Results included the development of skill level assessments and conducting technical workshops to increase skills. Volunteered to manage third shift data center operations to cultivate strong relationships with MBNA Europe stakeholders. Traveled to Europe to provide support of the MBNA conversion project, including meeting facilitation and development of service level agreements. Provided onsite management support during large release and deployment activities.
•Saved the organization $129K by reducing pagers, eliminating uniforms, and decreasing overtime. -
Production Control Functional Lead
MBNA
(Public Company; 10,001 or more employees; KRB; Banking industry)
1996 — 2002 (6 years)
Led the daily change process for production batch scheduling while providing oversight of daily activities for seven staff members.
•Reduced scheduling errors 93% and installation errors 70% through the implementation of performance standards and tracking.
•Championed a 16-month process improvement project which reduced production installation lead-times 50% and saved over 300 recurring man hours monthly, resulting in being featured in “MBNA This Week” news publication.
•Led an 18 month project to develop a batch processing schedule in support of the conversion of MBNA Europe to MBNA North America. Project resulted in the creation of a Europe CA-7 database with approximately 26K jobs. Project followed PMO guidelines and procedures through concept to implementation.
•Recognized as “Person of the Month” by providing outstanding customer service to the application development areas.
Randy Smotone’s Education
-
AIB
Principles of Banking 1997 — 1997
-
LOMA
Fundamentals of Life and Health Insurance 1993 — 1993
-
Northern Oklahoma College
Associates , Computer Science , 1979 — 1981
Additional Information
Randy Smotone’s Honors:
MBNA Person of the Month - December 1997
10 MBNA Customer Service Commendations 1995 - 2004
Randy Smotone’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- reference requests
- getting back in touch
