Technical Support at Buzz Broadband
Greater St. Louis Area
- Current
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- Lead Customer Support Technician at Buzz Broadband
- Web Designer at Studio727 (Sole Proprietorship)
- Past
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- Lead PC Technician/Technology Supervisor at Circuit City
- Electrician Apprentice at Alpha Omega Construction
- Broadband and Communications Specialist at Charter Communications
- Web Developer at JCN Internet Services
- Education
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- ITT Technical Institute
- Recommended
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2 people have recommended Randy - Connections
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11
connections
- Industry
- Design
- Websites
Randy Renfro’s Summary
A highly motivated, web developer, seeking a computer related position within a fast and growing organization. Strong customer service focus, with an extensive technical background. Experienced in all web standards. Able to work within a team oriented setting, as well as being self-motivated, and able to work independently.
Randy Renfro’s Specialties:
Microsoft: Access, Excel, FrontPage, PowerPoint, Project, Publisher, Word
Adobe: Acrobat, Illustrator, ImageReady, Photoshop
Macromedia: Dreamweaver, Fireworks, Flash, Freehand
Languages: XHTML, CSS, English Language
Miscellaneous: CuteFTP, SWiSHmax, Customer Service Training
Randy Renfro’s Experience
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Lead Customer Support Technician
Buzz Broadband
(Privately Held; Wireless industry)
March 2009 — Present (9 months)
Lead customer support technician.
My Roles and Accomplishments include:
• Training new employees
• Helped in organizing a plan to reduce call volume. In this plan we reduced calls from 600 calls to 200 calls in just 2 months. This is still the case today on an almost 600 customer level.
• Updating customer spreadsheets to reflect having and not having CPE equipment
• Gathering training documentation and implementing a training schedule and requirements for customer support. Created a guideline to follow for this
• Rebranded the Sugar Training Guide to become more “Buzz” like
• Reprogrammed hotspots SSID in the field to say BuzzBroadband and added read-only accounts to each nano off of the radios changed (if possible)
• Uploaded, trained, and created documents for Google Docs
• Updated Daily Metrics report
• Created WiFi and WiMax FAQs for website
• In charge of managing customer’s email accounts
• Created a setup guide on how to setup a customer’s appointment
• Created a customer source spreadsheet to keep track of potential customers and what month they called in
• Created the White Board spreadsheet, which lists all of our chronic customers
• Added over 500 dates of when current customers signed up to our current customer list to keep accurate records.
• Creating a customer portal that helps our customers with issues that could happen with their service and gives them the ability to answer questions that might arise from the initial setup.
• Designed marketing flyers and door hangers for O’Fallon and Maplewood customers. Setup them up for internal printing capabilities.
• Developed a training/instruction manual for the admin website that contains all of our customer information
• Modified the Customer Support Training Document -
Web Designer
Studio727 (Sole Proprietorship)
(Sole Proprietorship; Myself Only; Design industry)
September 2006 — Present (3 years 3 months)
• Designing and developing websites for clients all over the United States
• Designing all graphics for print design, such as business cards, post cards, letterheads, etc.
• Create, maintain and direct the overall design elements of corporate media, projects and products
• Develop concepts for the interface of web templates, promotional and marketing related projects -
Lead PC Technician/Technology Supervisor
Circuit City
(Public Company; CC; Retail industry)
June 2007 — March 2009 (1 year 10 months)
• Experienced in software & hardware installations
• Advanced troubleshooting skills
• Lead a team of employees to advanced training on all of Firedog’s resources -
Electrician Apprentice
Alpha Omega Construction
(Public Company; 11-50 employees; Construction industry)
July 2005 — August 2006 (1 year 2 months)
• Basic electric knowledge includes residential and commercial wiring, wiring lighting devices, switches, outlets, and panels
• Basic troubleshooting to find electrical problems on pre-existing wiring
• Ability to use math to determine proper placement of electrical wiring and light and receptacle boxes -
Broadband and Communications Specialist
Charter Communications
(Public Company; 10,001 or more employees; CHTR; Telecommunications industry)
August 2004 — July 2005 (1 year )
• Performed basic installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer's equipment for the reception of cable and other company services that are offered for single, multi-family and/or commercial dwellings
• Performed all work as necessary to conform to quality control guidelines
• Performed connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, relocates, install additional outlets, and install or remove equipment (i. e. converters etc. as instructed).
• Assured proper signal levels and picture quality on all television sets, and clean the premises of all debris and materials after the installation is complete
• Monitored and recorded system, drop, and in house leakage; Maintain records including daily logs, gas sheets, etc. as required; properly record all required information on work orders, surveys, referrals, etc. -
Web Developer
JCN Internet Services
(Privately Held; 1-10 employees; Internet industry)
March 1999 — August 2004 (5 years 6 months)
• Develop online content for JCN's website and intranet
• Lead designer on many projects, including Home Service Oil, City of Festus, Zell Country Club Village, etc.
• Author and/or assist CSS/XHTML coding and design standards for site redesigns
• Help lead the effort and idea generation for innovation with respect to business objectives
Randy Renfro’s Education
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ITT Technical Institute
2000 — 2002
Additional Information
Randy Renfro’s Websites:
Randy Renfro’s Interests:
cars, computers, web design, gaming, technology
