
District Service Manager at Mazda North American Operations
Phoenix, Arizona Area

District Service Manager at Mazda North American Operations
Phoenix, Arizona Area
I'm a District Service Manager with Mazda North American Operations. I help Mazda dealers in Arizona and New Mexico be more successful in their Service and Parts operations. My background includes 25 years in automotive with 16 years in management.
I earned a Business Degree from the University of Phoenix where I studied management, HR, business finance, marketing, and other business subjects. I have worked in numerous management, executive, and leadership positions where my focus has been helping people to realize their potential and become everything that they want to become. I have successfully coached business owners in every stage of the business cycle; from startup to multi-million dollar revenue generation and multiple location expansion. I have a passion for business.
Developing, Analyzing, and Improving Marketing Plans
Getting More Customers
Improving Gross and Net Profit Levels
Improving Customer Service Standards
Planning, Budgeting, and Goal Setting
Integrating Business and Personal Life for Optimal Balance
Selecting Staff, Behavioral Interviewing, and Coaching and Developing
Writing Meaningful Vision, Values, and Mission Statements
Understanding Your Financial Statements
(Public Company; 1001-5000 employees; Automotive industry)
July 2008 — Present (1 year 1 month)
(Management Consulting industry)
July 2007 — July 2008 (1 year 1 month)
I coach owners of small and mid-sized businesses to achieve significant improvements in marketing, sales, customer service, profits, human resources, systems, financial management, leadership, and work/life balance.
(Non-Profit; 5001-10,000 employees; Automotive industry)
April 2003 — April 2008 (5 years 1 month)
I developed, launched, and ran the auto repair business for the Arizona AAA affiliate.
(Privately Held; 201-500 employees; Automotive industry)
September 1993 — December 2000 (7 years 4 months)
This dealer group had 5 dealerships. I was responsible for the parts and service operations at 3 of the 5.
Business Management 2005 — 2007
coaching, training, business, profit, hiking, meditation, helping, teaching, consulting, growth, learning, business development, personal development, development