Helpdesk Analyst at SunGard Higher Education
Orlando, Florida Area
- Current
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- Assistant Group Leader at Orlando National Information Security Group
- Helpdesk Analyst at SunGard Higher Education
- Past
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- Random Employment at Various Companies
- Intermediate Administrator at Interland
- Intermediate Administrator at Hostcentric Technologies
- Internet Application Specialist at Convergys
- Branch office Computer Support at Nabors, Giblin & Nickerson, P.A.
- Senior Lab Tech at UCF School of Nursing
- Webmaster & Phone Support at Visible Light Digital
- World Builder / Lab Administrator at UCF Digital Media Lab
- Education
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- University of Central Florida
- Valencia Community College
- Recommended
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1 person has recommended Rami - Connections
-
54
connections
- Industry
- Education Management
- Websites
Rami Kuttaineh’s Summary
Five days a week I provide technical solutions and am known for the quality of my documentation. My goal is to aid those seeking assistance with their web enabled and office based systems.
My weekends are usually spent researching various technologies.
Rami Kuttaineh’s Specialties:
Analyst; Technology Trainer; Phone Support; BSD & Linux Support; Windows Admin Support; C/C++ Programmer
Rami Kuttaineh’s Experience
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Assistant Group Leader
Orlando National Information Security Group
(Education Management industry)
2009 — Present (less than a year)
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Helpdesk Analyst
SunGard Higher Education
(Privately Held; Computer Software industry)
November 2005 — Present (4 years 2 months)
Ideal Phone and documentation with an average of over 40 calls per day.
Train new hires on proper over-the-phone troubleshooting techniques.
Personally support over thirty unique educational institutions. -
Random Employment
Various Companies
(Education Management industry)
May 1995 — June 2005 (10 years 2 months)
2005 Participated in the construction of various learning centers.
2002 Installed computers at Four Corners Charter Middle School.
2002-2003 Plotter operator: converting, scanning, queuing, archiving.
1995-2000 YoungLife leadership: served as camp work crew boss. -
Intermediate Administrator
Interland
(Privately Held; Internet industry)
April 2003 — January 2005 (1 year 10 months)
Front line Security intrusion detection and repair.
Authored automated back-up scripts for dedicated clients.
Registered, Renewed, and Installed website SSL certificates. -
Intermediate Administrator
Hostcentric Technologies
(Internet industry)
April 2003 — January 2005 (1 year 10 months)
Quality checked and corrected new dedicated client servers.
Monitored and resolved mail and CPU issues on over 80 servers.
Setup web and mail domains across Linux and Windows Servers.
Wrote on-demand backup scripts. Fixed shopping cart configurations.
Traced and shutdown exploited server scripts and notified senior admin.
Migrated MySQL databases, web and mail content across servers. -
Internet Application Specialist
Convergys
(Public Company; CVG; Outsourcing/Offshoring industry)
October 2001 — May 2002 (8 months)
Configured applications: Outlook, browsers & Windows TCP/IP.
Supported Windows, Macintosh operating systems & DSL equipment. -
Branch office Computer Support
Nabors, Giblin & Nickerson, P.A.
(Law Practice industry)
August 1999 — March 2001 (1 year 8 months)
Acted as sole support agent for the Orlando office.
Ran regular backups and administered Exchange server.
Setup a score of new and old computers into the new office building.
Performed Y2K checks and upgrades for a smooth transition.
Installed dozens of software and hardware upgrades. -
Senior Lab Tech
UCF School of Nursing
(Education Management industry)
August 1996 — May 1999 (2 years 10 months)
Created the RN to BSN Program Newsletter.
Instructed faculty on various software packages.
Managed a regularly changing inventory of instructional videos.
Served as the local support agent for those involved in online learning.
Assembled a wide range of documents and presentations. -
Webmaster & Phone Support
Visible Light Digital
(Information Technology and Services industry)
May 1996 — July 1996 (3 months)
Indexed the definitive source for MPEG products and news.
Increased online sales while providing telephone tech support. -
World Builder / Lab Administrator
UCF Digital Media Lab
(Education Management industry)
May 1995 — July 1995 (3 months)
Designed and manufactured bookshelves.
Worked with children, artists and educators in making virtual worlds.
Administered a mixed lab of Windows and Windows NT workstations.
Submitted weekly progress reports for the director.
Rami Kuttaineh’s Education
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University of Central Florida
Coursework , Computer Information Technology , 1998 — 2002
Co-wrote a Database Management System from scratch in C. Completed courses in Networking, Databases, Computer Architecture, and Operating Systems. Scored well in all programming coursework including OOP.
- Activities and Societies:
- UCF ACM; Game Developers Club; Toy Scouts
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Valencia Community College
Associate , Arts, Pre-Engineering , 1995 — 1998
Double loaded on the humanities, voice, dance and figure drawing.
Included calculus for engineers, physics and multiple writing courses.- Activities and Societies:
- ECONOCLAST Fine Arts Magazine
Additional Information
Rami Kuttaineh’s Websites:
Rami Kuttaineh’s Interests:
Computer and Network Technology
Rami Kuttaineh’s Groups:
ECONOCLAST Fine Arts magazine staff, YoungLife, Orlando ACM SIGGRAPH, UCF Game Developers Club, Toy Scouts of America
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Central Florida Information Technology Society -
edu1world - Education Enterprise Social Media -
ProNet Career Resources -
Tech Orlando -
Concepts Of Networking -
Information Technology Pros (Original) -
KFORCE NE/Central FL - Technology Professional Network
Rami Kuttaineh’s Honors:
2007-2009 Stellar Consecutive Performance Reviews. 1998 Outstanding Achievement Award for work on magazine. 1989 Science Award.
Rami Kuttaineh’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- reference requests
- getting back in touch
