Ralph Reijs

Current

Senior Consultant for HP Service Manager at Shell
ServiceCenter / Service Manager Consultant at 2e2 Consulting

Past

HP Service Center Consultant / Developer at ECT
HP OpenView ServiceCenter Consultant / Developer at Rabobank
HP OpenView ServiceCenter Consultant / Developer at Shell

HP OpenView ServiceCenter Consultant / Developer at Rabobank
Senior ServiceCenter Developer at Delhaize
ServiceCenter Developer at Rabobank
Software Engineer & Consultant at E-Book Publishers (Doha, Qatar / Beirut, Lebanon)
Trainee Assyst Developer at Axios Systems (Edinburgh, United Kingdom)
Senior ServiceCenter Developer at Qatar Petroleum (Doha, Qatar)
Medior ServiceCenter Developer at ESM (Luxembourg, Luxembourg)
Medior ServiceCenter Developer at Sparda (Nuremburg, Germany)
Medior ServiceCenter Developer at Deutscher Ring (Hamburg, Germany)
Web Designer & Web-Application Developer at ESM (Luxembourg, Luxembourg)
Medior ServiceCenter Developer at Deutsche Bank (Eschborn, Germany)
Medior ServiceCenter Developer at Bayer (Leverkusen, Germany)
Medior ServiceCenter Developer at Deutsche Bank (Eschborn, Germany)
Medior ServiceCenter Developer at Deutsche Boerse (Frankfurt am Main, Germany)
Medior ServiceCenter Developer at Deutsche Bank (Eschborn, Germany)
Medior ServiceCenter Developer at Deutsche Boerse (Frankfurt am Main, Germany)
Software Engineer (Aperture) at UUNET (Amsterdam, Netherlands)
Software Engineer at VISC (Aalsmeer, Netherlands)
Junior ServiceCenter Developer at DATEV (Nuremberg, Germany)
Junior ServiceCenter Developer at IBM (Hamburg, Germany)
Trainee ServiceCenter Developer at Peregrine Systems (San Diego, CA, USA)
Trainee Aperture Developer at VISC (Aalsmeer, Netherlands)

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22 more...

Education

Herbert Vissers College

Recommended

1 person has recommended Ralph

Connections

157 connections

Industry

Information Technology and Services

Ralph Reijs’s Summary

* Professional Services & Consultancy in HP / Peregrine Systems ServiceCenter and related products.

* Media-/Data-Rich Web-Application Development in PHP/Mysql/Flash/Actionscript

Ralph Reijs’s Specialties:

Peregrine, ServiceCenter, P4, OpenView

Ralph Reijs’s Experience

Senior Consultant for HP Service Manager

Shell

(Public Company; RDSA; Oil & Energy industry)

January 2009 — Present (7 months)
ServiceCenter / Service Manager Consultant

2e2 Consulting

(Information Technology and Services industry)

2006 — Present (3 years)
HP Service Center Consultant / Developer

ECT

(Privately Held; Logistics and Supply Chain industry)

October 2008 — November 2008 (2 months)

Debugging & bugfixing, development and design of new solutions for old issues.
HP OpenView ServiceCenter Consultant / Developer

Rabobank

(Privately Held; 10,001 or more employees; Banking industry)

September 2008 — October 2008 (2 months)
HP OpenView ServiceCenter Consultant / Developer

Shell

(Public Company; 10,001 or more employees; RDS; Oil & Energy industry)

August 2008 — September 2008 (2 months)

Consultancy, techincal & functional design, development, debugging and implementation for HP Service Manager 7 (formerly known as "Peregrine ServiceCenter" and "HP OpenView ServiceCenter").
HP OpenView ServiceCenter Consultant / Developer

Rabobank

(Banking industry)

July 2008 — August 2008 (2 months)
Senior ServiceCenter Developer

Delhaize

(Public Company; Information Technology and Services industry)

2007 — 2008 (1 year)
ServiceCenter Developer

Rabobank

(Privately Held; 10,001 or more employees; Banking industry)

April 2006 — March 2007 (1 year)

This project concluded the Upgrade of ServiceCenter from SC5 to SC6, whereby all the customizations had to be migrated / re-implemented into SC6, and to make them functionally identical.
Software Engineer & Consultant

E-Book Publishers (Doha, Qatar / Beirut, Lebanon)

(Legal Services industry)

November 2004 — July 2005 (9 months)

• Design and development of a bi-lingual English/Arabic PHP CMS, based on a framework with users/user groups. This included a comprehensive security system and global functions to provide an environment in which modules can run. Windows products were then converted to web applications, designed as modules within the framework. The windows and web based software products are sold in the Legal Domain (law-offices / legal departments of banks/governmental organizations) of Qatar and Lebanon.
• Setting up sales and technical support of Assyst by Axios Systems
Trainee Assyst Developer

Axios Systems (Edinburgh, United Kingdom)

(Program Development industry)

November 2004 — November 2004 (1 month)

• Training and bronze-certification Assyst at Axios Systems
Senior ServiceCenter Developer

Qatar Petroleum (Doha, Qatar)

(Privately Held; 10,001 or more employees; Oil & Energy industry)

June 2004 — October 2004 (5 months)

• Installation Get Answers
• Installation Ger Services
• Installation Connect It
• Design and development of customizations in Service Management
• Design and development of customizations in Incident Management
• Design and planning for customizations of Change Management / Inventory Management and its interfaces
• General ServiceCenter debugging / optimization
• Design, development and maintenance of many ServiceCenter Scripts
• Installation and upgrade from ServiceCenter v5.0 to v6.0
• Documentation all developments for administrators and end-users
Medior ServiceCenter Developer

ESM (Luxembourg, Luxembourg)

(Program Development industry)

November 2003 — May 2004 (7 months)

Design and development of inter-/intranet applications and websites in:
• PHP
• MYSQL
• Flash
Medior ServiceCenter Developer

Sparda (Nuremburg, Germany)

(Banking industry)

September 2003 — October 2003 (2 months)

• Installation Get Answers
• Installation Get Services
• Installation Connect It
Medior ServiceCenter Developer

Deutscher Ring (Hamburg, Germany)

(Program Development industry)

August 2003 — September 2003 (2 months)

• Implementing a Legato server to run with/ ServiceCenter
• Installation Get Answers
• Installation Get Services
• Installation Connect It
Web Designer & Web-Application Developer

ESM (Luxembourg, Luxembourg)

(Program Development industry)

January 2003 — August 2003 (8 months)

Design and development of inter-/intranet applications and websites in:
• PHP
• MYSQL
• Flash
Medior ServiceCenter Developer

Deutsche Bank (Eschborn, Germany)

(Public Company; 10,001 or more employees; Banking industry)

June 2002 — January 2003 (8 months)

• Continue development of notification system
• Design and development of Crystal Reports
• Design and development of an extended db-activity log in P4
• Documentation all developments for administrators and end-users
Medior ServiceCenter Developer

Bayer (Leverkusen, Germany)

(Public Company; 10,001 or more employees; Pharmaceuticals industry)

April 2002 — May 2002 (2 months)

Technical design interfacing Patrol Enterprise Manager with ServiceCenter using Event Management
Medior ServiceCenter Developer

Deutsche Bank (Eschborn, Germany)

(Public Company; 10,001 or more employees; Banking industry)

November 2001 — February 2002 (4 months)

Prepare the Change Management module for production and add:
• Improve/extend the approval functionality to a fully self-depending, non-standard application.
• Design and develop a verification script to tighten security within the approval hierarchy.
• Design and develop a batch script for automated synchronization of operator’s full names with a daily scheduled import.
• Redesign and development of the notification system, making notification methods dependent on the user’s preference (e-mail or internal mail)
• Documentation all developments for administrators and end-users
• Support on-site during the first two weeks of the productive system.
Medior ServiceCenter Developer

Deutsche Boerse (Frankfurt am Main, Germany)

(Public Company; 10,001 or more employees; Capital Markets industry)

October 2001 — November 2001 (2 months)

I had to train inexperienced ServiceCenter users how to customize and administer a running ServiceCenter system.
Medior ServiceCenter Developer

Deutsche Bank (Eschborn, Germany)

(Public Company; 10,001 or more employees; Banking industry)

September 2001 — October 2001 (2 months)

Redesign, development and documentation of simplifying the Approval process in Change Management.
Medior ServiceCenter Developer

Deutsche Boerse (Frankfurt am Main, Germany)

(Public Company; 10,001 or more employees; Capital Markets industry)

September 2000 — August 2001 (1 year)

I worked mainly on following assignments:
• Upgrade from SC v2.0 to v3.0
• Design and development of customizations in Incident Management
• Design and development of customizations in Problem Management
• Design and development of Add-User-Wizard utility in RAD
• Design and development of RealTime Bar Charts in P4
• Design and development of over 100 Crystal Reports
• Documentation of all ServiceCenter customizations and reports for administrators and end-users
Software Engineer (Aperture)

UUNET (Amsterdam, Netherlands)

(Public Company; Business Supplies and Equipment industry)

January 2000 — September 2000 (9 months)

• I was responsible for the design and development of a graphical technical facilities management system, and the design of its Aperture database and the use of ODBC-based external databases.

• After the developments, I had to train the employees that formed the Aperture team, and once or twice a month I had to train new employees how to use the system.

• Document Aperture environments
Software Engineer

VISC (Aalsmeer, Netherlands)

(Program Development industry)

November 1999 — January 2000 (3 months)

I made many short visits to miscellaneous companies, where I:

• Designed and implemented ServiceCenter customizations and trained end users how to use them

• Trained customers’ employees at numerous beginners- and developers training sessions for Aperture Professional (Facilities Management software) and ServiceCenter, for employees at customers locations (mainly in Amsterdam, Frankfurt and Brussels)

• Customized / Bug-fixed Aperture-projects on location
• Customized / Bug-fixed ServiceCenter-projects on location
• Documented Aperture/ServiceCenter environments
Junior ServiceCenter Developer

DATEV (Nuremberg, Germany)

(Program Development industry)

October 1999 — November 1999 (2 months)

An out-of-the-box ServiceCenter Problem- and Service Management installation was completely redesigned and customized within 5 weeks.
Junior ServiceCenter Developer

IBM (Hamburg, Germany)

(Public Company; 10,001 or more employees; Program Development industry)

January 1999 — October 1999 (10 months)

I was on the project to design, develop and document heavy customizations in the Change Mgmt module. The system was optimized on one of the lowest accessible levels of programming. By integrating functionality in-between standard process-flows I created user-action dependent process-flows.

After finishing my work, I went to visit (and re-visit) the 4 customer locations to fix technical bugs and develop location-specific content
Trainee ServiceCenter Developer

Peregrine Systems (San Diego, CA, USA)

(Public Company; Program Development industry)

October 1998 — December 1998 (3 months)

I got an extensive education on design and development in ServiceCenter 2.0 at Peregrine Systems in San Diego, and worked on my ServiceCenter-education until the end of the year.
Trainee Aperture Developer

VISC (Aalsmeer, Netherlands)

(Program Development industry)

May 1998 — October 1998 (6 months)

I was trained for CAD drawing and database development in Aperture Professional, then continued to develop interfaces in Visual Basic to other software products.