Editor at The Chronicles of R
India
- Current
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- Editor and Consultant at The Chronicles of R
- Past
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- Customer Support Associate Marketing (Domains & Associates) at 123Greetings.Com Inc.
- Senior Customer Care Executive at BNKe Solutions Pvt. Ltd.
- Technical Support Executive at Wipro Spectramind
- Technical Support Executive at EXL Service
- Senior Faculty at SIIT
- Education
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- Asutosh College
- New Alipore College
- St. Thomas' Boys' School
- Recommended
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1 person has recommended Rajtilak - Connections
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70
connections
- Industry
- Information Technology and Services
- Websites
Rajtilak Bhattacharjee’s Summary
A Content Writer along with experience in Customer Support, Technical Support and Marketing in both voice and non-voice outsourced processes. Specialised in dealing with US based clientele.
Programming with Certificate for Database Technology from CMC Limited in MS Visual Basic 6, Java 2 and administrating Oracle 8i using SQL*Plus. Certified with the Diploma in Software Technology (2002) from CMC Limited. Key topics included programming in C, C++, RDBMS concepts and applications using MS Access, XML, Data Structures and UNIX (Linux) Shell programming. Passed Semester A (2001) for the GNIIT program from NIIT with 75.36%. Topics included administrating SQL Server 7, programming in Java 2 and OOAD using UML.
Also an avid blogger and an SEO specialist.
Rajtilak Bhattacharjee’s Specialties:
Content Writing, Customer Support, Sales, Marketing, Technical Support, SEO, programming.
Rajtilak Bhattacharjee’s Experience
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Editor and Consultant
The Chronicles of R
(Internet industry)
October 2008 — Present (1 year 3 months)
Blogging about the latest news, views and reviews on technology and social media. Help small business startups and individual brands to leverage the power of social media, and how they can utilize it to develop relationships and deliver values.
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Customer Support Associate Marketing (Domains & Associates)
123Greetings.Com Inc.
(Internet industry)
November 2007 — November 2008 (1 year 1 month)
Providing support to the customer base through email to resolves various issues regarding technical problems with the product, helping to increase the customer base by resolving customer queries related to new associate membership, resolving issues related to new associate memberships.
Also provide content for upcoming events for promotional purposes of the company websites.
Helped in revamping the Help and FAQ section of the 123Greetings.com website. -
Senior Customer Care Executive
BNKe Solutions Pvt. Ltd.
(Information Technology and Services industry)
September 2005 — July 2007 (1 year 11 months)
Providing Inbound Customer Service through Voice calls for GE Healthcare. Provided support to the internal customers of GE Healthcare with issues related to their account information, procreation processes and the technical problems related to the same. Was the first point of contact with the client and the company. Floor walking for a team of 12, preparing daily and weekly team reports and client presentations. Preparing dailye rosters for the team.
Outbound Sales calls (B2B) for different US based clientele such as Sun Microsystem, Echo Logistics etc. Process included cold calling, lead generation, closing deals etc.
Working knowledge of Nortel and Avaya sets. -
Technical Support Executive
Wipro Spectramind
(Privately Held; 10,001 or more employees; Information Technology and Services industry)
July 2004 — March 2005 (9 months)
Providing Inbound Technical Support through Voice Calls for DELL Computers for their Desktop systems. Troubleshooting included software and hardware issues for desktop systems as an individual and as a team.
Working knowledge for Avaya sets. -
Technical Support Executive
EXL Service
(Public Company; 5001-10,000 employees; Outsourcing/Offshoring industry)
September 2003 — January 2004 (5 months)
Providing Inbound Technical Support through Voice calls for DELL Computers. Troubleshooting process included dealing with software and hardware issues for desktop systems as an individual and as a team.
Working knowledge for Avaya sets. -
Senior Faculty
SIIT
(Computer Software industry)
September 2002 — November 2002 (3 months)
Teaching C, C++ and Data Structures.
Rajtilak Bhattacharjee’s Education
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Asutosh College
B. Sc. , English, Physics, Chemistry, Mathematics , 2000 — 2003
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New Alipore College
HS , English, Physics, Chemistry, Mathematics, Biology , 1998 — 2000
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St. Thomas' Boys' School
ICSE , English, Science, Mathematics, Computer Science, Bengali, Geography and History , 1990 — 1998
Additional Information
Rajtilak Bhattacharjee’s Websites:
Rajtilak Bhattacharjee’s Interests:
Writing, Reading, Blogging, Music.
Rajtilak Bhattacharjee’s Honors:
Award for Excellence in Outbound Process – B2B, 2006 from BNKe Solutions Pvt. ltd.
Rajtilak Bhattacharjee’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
