IT/ Telecom, Sales/ Marketing and Project Management - 55 (11) 7885 0444
Brazil
- Current
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- Owner at YouTrade
- LA Escalation Manager at AT&T Global Network Services
- Past
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- Business Partner at MS Consultoria Organizacional
- Sales Manager at ATS - Advanced Technology Solutions
- Technical Support Manager at ATS - Advanced Technology Solutions
- Technical Manager at Synelec Telecom Multimedia Brasil
- Product Development Engineer at Polyform Termoplásticos
- Education
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- Fundação Getulio Vargas
- IBMEC
- FEI
- MAUA
- Recommended
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8 people have recommended Marcelo Rahal - Connections
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128
connections
- Industry
- Telecommunications
- Websites
Marcelo Rahal Coutinho’s Summary
Technical:
Managed AT&T physical site installation (access and equipment) in Canada and Latin America reducing overall cycle time quarter after quarter.
Integrated voice and data platforms (IVRs, SS7 gateways and application servers) in Brazilian network operators contributing to increase company market share
Matured and ran technical support and implementation teams in Canada, Latin America, US and Europe.
Planned, implemented and supervised hybrid networks, intranets and firewalls with several languages and platforms
Sales:
Set-up of a sales division in Brazil
Implementation of sales, product and marketing business plan
Increased market share and turnover - 50% 1st y & 200% 2nd y
Generated and expanded new business opportunities
Marcelo Rahal Coutinho’s Specialties:
Entrepreneur, leader, team builder and communications expert
Proactive, trouble shooter and problem solver
Experience in managerial positions (commercial and technical areas)
Knowledge in voice, data and video in IT and telecom platforms
Fluent in English and Spanish
Marcelo Rahal Coutinho’s Experience
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Owner
YouTrade
(Financial Services industry)
February 2007 — Present (2 years 11 months)
YouTrade is dedicated to teach people how to invest in stock/ options to have a profitable experience at the BOVESPA market. (www.youtrade.pro.br).
Responsible for website development and all analysis and market opinions.
Established partnership with the most important trading companies in Brazil adding value to the business case creating the first course integrating the broker company and trading analysis software.
Teacher @ ESAGS/ FGV - Trading Stocks with Technical analysis. -
LA Escalation Manager
AT&T Global Network Services
(Public Company; 10,001 or more employees; T; Telecommunications industry)
January 2006 — Present (4 years )
Responsible for local access and equipment ordering, tracking and provisioning for all AT&T managed customers in Canada and Latin America. Customers are mostly Multinational Companies with Global Networks provided by AT&T.
Developed quality reports to measure/ track provisioning organization activities and all the new process and procedures that allow overall cycle time to be reduced more than 60% in two years.
Developed the new worldwide equipment procurement process reducing the CALA cycle time in 66% becoming AT&T benchmark in the word. -
Business Partner
MS Consultoria Organizacional
(Professional Training & Coaching industry)
February 2005 — December 2007 (2 years 11 months)
Setup Sales, Negotiation, Project Management, Leadership, Innovation and Personal Presentation Skills training for executives workshops.
Teacher @ IBMEC (Executive MBA) - Sales strategies during this period. -
Sales Manager
ATS - Advanced Technology Solutions
(Telecommunications industry)
February 2003 — June 2005 (2 years 5 months)
Set-up of a sales division in Brazil
Implementation of sales, product and marketing business plan
Increased market share and turnover - 50% 1st yr & 200% 2nd yr
Generated and expanded new business opportunities -
Technical Support Manager
ATS - Advanced Technology Solutions
(Telecommunications industry)
August 2001 — February 2003 (1 year 7 months)
Integrated voice and data platforms (IVRs, SS7 gateways and application servers) in Brazilian network operators
Matured and ran technical support team in Brazil during sales and post sales processes
Planned, implemented and supervised hybrid networks, intranets and firewalls
Responsible for all IT security and Backup police -
Technical Manager
Synelec Telecom Multimedia Brasil
(Telecommunications industry)
August 1999 — August 2001 (2 years 1 month)
Demonstrated and installed Synelec Product worldwide
Matured and ran technical support team in Latin America during sales and post sales processes
Planned, implemented and supervised hybrid networks, intranets and firewalls -
Product Development Engineer
Polyform Termoplásticos
(Mechanical or Industrial Engineering industry)
September 1996 — August 1999 (3 years )
Implementation of sales and marketing business plan
Responsible for training and post sales processes
Planned, implemented and supervised Microsoft based networks
Marcelo Rahal Coutinho’s Education
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Fundação Getulio Vargas
MBA , People Management , 2008 — 2010 (expected)
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IBMEC
MBA , General Management. Marketing & Finance , 2004 — 2005
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FEI
Master , Telecom , January 2002 — December 2002
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MAUA
B.S. , Electronic Engineering , January 1992 — December 1996
Additional Information
Marcelo Rahal Coutinho’s Websites:
Marcelo Rahal Coutinho’s Honors:
AT&T Excellence customer support – July 2008
Outstanding support to AT&T customer - Jan 2008
WCS Service Stars - Despite obstacles - Dec 2007
Award of Excellence - Outstanding 2007 Performance - Nov 2007
Outstanding Cycle Time Reduction for CALA Provisioning Activities - Nov 2007
Certificate of Excellence - Outstanding Service attitude - Oct 2007
WCS Service Stars - Failure is not an option - Feb 2007
Superior Customer Service Award - Jan 2007
Outstanding Service Delivery Support - Dec 2006
Marcelo Rahal Coutinho’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
