Raghav Raman Pandit

Current

Group Moderator/Admin at Don Bosco School Alumni
In Pursuit of Happiness & Financial Independence at Get Rich or Die Trying

Past

Client engagement & Service delivery at Mancer Consulting Services
Subject Matter Expert at Convergys India Services
Training Consultant at WCH Solutions

Associate Director at RedBreed India Private Limited
Executive Operations - BD at Tecnova India Private Limited
Quality Analyst (Voice & Accent/Soft Skills) at VCustomer Services India Private Limited
Associate at WiproSpectramind Services Private Limited
Executive - Contact Center at Cybersys InfoTech Limited

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5 more...

Education

Delhi University
Don Bosco
Institute of Chartered Financial Analysts of India (ICFAI)

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Recommended

21 people have recommended Raghav Raman

Connections

500+ connections

Industry

Think Tanks

Raghav Raman Pandit’s Summary

I have spent approximately 4 years in Outsourcing/Offshoring & BPO industry where I have experienced multiple roles in in-bound call handling, MIS, quality and training. And, 2.5 years in Consulting/Staffing & Recruitment where I was responsible for client engagement and service delivery.

With 6+ years experience in handling multi-dimensional relations in international and domestic environment with extensive experience in general administrative activities, personnel management, organisation development initiatives, planning human resource requirements and training colleagues across assignments.

Raghav Raman Pandit’s Specialties:

Organisational development initiatives, Planning human resource requirements, Training colleagues across assignments, Content writing.

Raghav Raman Pandit’s Experience

Group Moderator/Admin

Don Bosco School Alumni

(Education Management industry)

January 2008 — Present (2 years )

Don Bosco alumni welcomes you!!
This is our chance to be together and share our opinions, contraventions, scraps and experience to people around. Let us promulgate the boscoion spirit to the ever changing world.

Join now to network with other members who are part of this community to know insights about the hottest topics.

To become a member kindly review link: http://www.linkedin.com/e/gis/39923/171BE93443A6 OR http://www.linkedin.com/groups?gid=39923

This is an exclusive community of Don Bosco students & alumnus only - around the world.
In Pursuit of Happiness & Financial Independence

Get Rich or Die Trying

(Individual & Family Services industry)

January 2008 — Present (2 years )

Following Robert Kiyosaki’s philosophy - creating 3 success plans.

The Secure plan: Any work you currently do in the E or S quadrant.
The Comfort plan: Any work you can do, develop such that your income remains the same with less effort.
The Rich plan: A vision of being in the B or I quadrant.
Client engagement & Service delivery

Mancer Consulting Services

(Privately Held; 51-200 employees; Staffing and Recruiting industry)

August 2007 — December 2007 (5 months)

I was responsible for managing Staff Leasing services. Except managing multi-dimensional relations, my key role was to work with clients and multiple consultants across domains to develop plans to enhance the overall relationship or mitigate any challenges to achieving key strategic account targets. Providing overall relationship leadership, communication and management to maximise client satisfaction, revenue and profitability with supporting escalation and risk processes.

In addition, I am actively involved in Brand management, corporate communication activities and implementation of technology solutions in the organisation.

With the help of Mancer management team, I have successfully implemented a fully functional website and implemented recruitment technology in the organisation.
Subject Matter Expert

Convergys India Services

(Public Company; 10,001 or more employees; Outsourcing/Offshoring industry)

March 2007 — July 2007 (5 months)

Optus (an Australian leader in integrated telecommunications and ISP), inbound calling process where technical issues pertaining to browser and internet connections are resolved.
Training Consultant

WCH Solutions

(Privately Held; 1-10 employees; Professional Training & Coaching industry)

January 2007 — March 2007 (3 months)

Training consultant with the business communication practice. Key Training domains include Voice & Accent, soft skills, customer relationship management and presentation skills.
Associate Director

RedBreed India Private Limited

(Privately Held; 11-50 employees; Management Consulting industry)

February 2005 — January 2007 (2 years )

Handling multi-dimensional relations and working in the capacity of an Analyst and Client relationship manager.

Working with clients and talent acquisition team to develop plans to enhance the overall relationship or mitigate any challenges to achieving key strategic account targets; providing overall relationship leadership, communication and management to maximise client satisfaction, revenue and profitability. In addition, supporting escalation and risk processes.
Executive Operations - BD

Tecnova India Private Limited

(Privately Held; 201-500 employees; Outsourcing/Offshoring industry)

July 2004 — February 2005 (8 months)

Conducting market research and systematic investigation of US & UK region. Interacting with US & UK clients for business outsourcing to India (Internal process of BPO division)
Quality Analyst (Voice & Accent/Soft Skills)

VCustomer Services India Private Limited

(Privately Held; 1001-5000 employees; Outsourcing/Offshoring industry)

October 2003 — June 2004 (9 months)

Involved in quality check of calls (monitoring, evaluating calls and ranking agents as per CTQ) and coaching the operations team as per CTQs (critical to quality parameters). Providing performance feedback to the operations team with necessary training to bring up the service level. Identifying training needs of operations & working on the areas of concerns to ensure compliance delivery on the operation floor.
Associate

WiproSpectramind Services Private Limited

(Privately Held; 1001-5000 employees; Outsourcing/Offshoring industry)

February 2003 — August 2003 (7 months)

Dell Computers, inbound calling process where technical issues pertaining to desktops are resolved and indefinite queries are answered.

AOL (America Online), inbound calling process where technical issues pertaining to AOL browser and internet connections are resolved.
Executive - Contact Center

Cybersys InfoTech Limited

(Privately Held; 51-200 employees; Outsourcing/Offshoring industry)

November 2001 — February 2003 (1 year 4 months)

Involved in marketing and sales for products relating to mobile service provider and conducting sales verification as supervisor. Preparing and organising team’s sales report, rep. performance reports and incentive tracker on hourly, daily, weekly & monthly basis. Conducting quality check of calls and ensuring critical to quality parameters are delivered. Implemented training course for new recruits (process training) and ensuring compliance on the operation floor. Over a period of time, mentoring new associates and ensuring individual & team targets are met. Supervised the floor in the absence of team leader/manager.

Raghav Raman Pandit’s Education

Delhi University

BA (Hons) , English , 2001 — 2005

None

Activities and Societies:

None
Don Bosco

Class 12 , Commerce with Information Practices , 1988 — 2001
Institute of Chartered Financial Analysts of India (ICFAI)

BBA , 2005

None

Activities and Societies:

None

Additional Information

Raghav Raman Pandit’s Interests:

Professional networking, Business writing, Strategic planning, Research and Analytics, International traveling, Foreign languages, accents (idioms / dialects) and cultures, Cooking and fine dining, Music management, Playing pool/snooker. Reading novels and management books on Strategic development, Team building activities, various styles in Communication & Business etiquette & Writing skills, Negotiation and leadership skills, Time & stress management, Project planning & Decision making techniques and self-help analysis. In addition, I prefer to attend seminars related to Brand management, Corporate communication, Negotiation & leadership skills, Time & stress management, Project planning & decision making techniques and various other management-related concerns.