Experienced Telecommunication Engineer, Applications Developer and Lead Contact Center Architect
Dallas/Fort Worth Area
- Past
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- Senior Telecom Analyst/Manager at Avis Budget Group
- Telecom Manager at The Aftermarket Company
- Education
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- Phoenix Institute Of Technology
- Connections
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3
connections
- Industry
- Information Technology and Services
- Websites
Scott Fulkerson’s Summary
Career Objective
Seeking a challenging Telecom Management or Technical Engineering position that leverages my experience and skills in Management, Technical Solutions Development, Team Management, and the ability to transform operations through leadership and strategic planning. Furthermore, seek to develop/deploy CTI & VOIP related voice applications.
Experience:
Manager of Telecommunications with 10 plus years experience. Recognized for leadership in project planning, scheduling, prioritization, risk planning contingencies, work assignments, and definition of scope for enterprise wide telecom systems. Demonstrated ability to focus on cost efficiencies to achieve immediate bottom-line benefits. Proven track record of success in developing solutions that improve IT/Telecom operations.
Highly knowledgeable in Aspect ACD & AVAYA PBX hardware support environments. Ability to correlate facility integration and environment adaptability. Historically responsible for construction and demolition of 5 US contact center locations. AT&T Advanced Feature Call routing arrangement experience co-located between locations proved invaluable with all successive projects. Basic cookie-cutter familiarities between locations allowed future infrastructure expandability and growth while reducing cost spending. Project managed multiple Aspect/AVAYA related moves and re-integration into two separate US data centers. Also included were software routing solutions and final hands on completion of all tasks.
Scott Fulkerson’s Specialties:
ACD, PBX, Aspect, Avaya, MSOffice, Budgeting, CMS, VDN, Computer Networking, Conflict Management, Contract Management, Customer Relations, Decision Making, Engineering, Intuity Audix, Management, Management Consulting, Mentoring, Networking, Problem Solving, Procurement, Project Management, Strategic, Strategic Management, Telecommunications, Telephone, Telecom, Time Management, Vendor Relations, VOIP, Writing, Social Networking
Scott Fulkerson’s Experience
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Senior Telecom Analyst/Manager
Avis Budget Group
(Public Company; CAR; Leisure, Travel & Tourism industry)
September 1999 — June 2009 (9 years 10 months)
Engaged as the primary corporate deployment strategist in architecting contact center methodology within four United States locations. Each center required specific corporate standardization approaches including future VOIP and CTI backbones. Primary architecture includes various contact center applications and management directives. Current structuring outlines lasting principle while providing future technology cost benefit savings.
* Responsible for Telecom management of the Budget rental car & truck travel sector.
* Engineer, Implement and administer Aspect ACD and AVAYA S87X0 platform applications.
* Global AT&T Route-It solutions management and Business applications support.
* 3rd party vendor management and escalation support items.
* Technology infrastructure recommendations for management consultant groups, proposing enhancements, managing implementation projects, and assessing results.
* Lead "needs" assessment committees, budgetary overviews and cost benefits.
* Team communication and deployment. -
Telecom Manager
The Aftermarket Company
(Consumer Services industry)
January 1995 — January 1999 (4 years 1 month)
Manage internal telecommunications network, Prospect CTI clients/servers, and Windows NT administration in multiple contact centers. Responsible for Aspect Call Control Table creation and testing, call routing, problem resolution, table maintenance and daily call flow analysis. Manage the design, development, and implementation of a leading edge CTI environment. Develop strategies for control, use, and procurement support of network systems. Manage cross-cultural relationships with interface to all levels of corporate (President, CEO, IT Director) staff. Negotiate vendor support and equipment contracts. Recommend Telecom technology implementations and budgetary requirements.
* Knowledge of contact center software including Aspect Report Runner/Writer and AT&T's Route It, Track It, and Ticket Manager Applications.
* Defined contact center design, equipment implementation and construction of secondary Outbound contact center.
* CTI oriented call routing solutions to more than 140 client specific situations.
* Design and instruct a variety of educational courses (project management, mentoring, and communication development) with other team members to increase employee confidence and knowledge awareness.
Scott Fulkerson’s Education
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Phoenix Institute Of Technology
A.A; E , Computer Science/Graphic Design , 1988 — 1990
Additional Information
Scott Fulkerson’s Websites:
Scott Fulkerson’s Interests:
Social Communication, Twitter, iPhone, New Technology
Scott Fulkerson’s Groups:
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LocalHires
Scott Fulkerson’s Contact Settings
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