Rafa Montoya Adarraga

Current

Head of Vendor Management and Aftersales at Telefonica España

Past

After-Sales Service Manager at Telefonica Moviles España
IT Purchase Engineer at Telefonica Moviles España
Product Manager at Telefonica Moviles España

IT Purchase Engineer at Telefonica Moviles España
Alferez at Artillery Army
ICAI final project at Sistemas Avanzados de Control, SAC
Technical at Marzola

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Education

UNED
ESIC
ICEMD

ESADE
IE (Instituto de Empresa)
Universidad Pontificia Comillas
Sagrado Corazon Jesuitas Logroño

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4 more...

Connections

500+ connections

Industry

Telecommunications

Websites

Rafa Montoya Adarraga’s Summary

Rafa Montoya Adarraga’s Specialties:

After-Sales Service Manager, Mobile Offer Product Manager, Information Systems Purchaser Engineer, eMocion movistar Content Manager

Rafa Montoya Adarraga’s Experience

Head of Vendor Management and Aftersales

Telefonica España

(Privately Held; TEF; Telecommunications industry)

July 2007 — Present (2 years 5 months)

I am in charge of the relationship between the handset manufacturers and Telefonica España (Spain), concerning quantities, prices, deliveries, timings and aftersales policies in order to provide the best handsets to our customers under the best conditions.
After-Sales Service Manager

Telefonica Moviles España

(Privately Held; TEF; Telecommunications industry)

September 2006 — June 2007 (10 months)

Phone after-sales processes management and development, warranty policies and repairs not covered by the warranty, in order to meet TME clients' quality expectations.
IT Purchase Engineer

Telefonica Moviles España

(Privately Held; TEF; Telecommunications industry)

December 2005 — August 2006 (9 months)

Agreements management, partnership strategy, operative purchasing, system improvement development
Product Manager

Telefonica Moviles España

(Privately Held; TEF; Telecommunications industry)

June 2005 — December 2005 (7 months)

• Definition of the residential portfolio,
• Creation and release of voice mobile products,
• Mass communication of this portfolio, according to the marketing movistar planning,
• Campaigns management, specifically with products focused on savings.
IT Purchase Engineer

Telefonica Moviles España

(Privately Held; TEF; Telecommunications industry)

July 1999 — June 2005 (6 years )

Specialization in information systems, having responsibilities for:
• Providers selection for computing supplies and services, in Spanish and European
projects,
• Leadership, negotiation and sign of strategic agreements for supplies and services,
• Collaboration with technical areas in order to find new computing solutions,
• Presentation and approval of projects at Mesa de Compras (SAC)
Alferez

Artillery Army

(Military industry)

September 1998 — July 1999 (11 months)

Common Earth-Army instruction at Rabassa CEFIVE (Alicante) and Artillery education at Segovia Academy before becoming an Artillery Alferez, allocated in Palma de Mallorca, responsible for topography activities.
ICAI final project

Sistemas Avanzados de Control, SAC

(Telecommunications industry)

October 1997 — June 1998 (9 months)

Student at Sistemas Avanzados de Control
Technical

Marzola

(Machinery industry)

June 1995 — September 1995 (4 months)

Working on the Quality System of the Company (ISO-9001) and
improving the company information systems. Also working for the machinery and
electricity sections.

Rafa Montoya Adarraga’s Education

UNED

Ing Téc Informática , Computers , 1995 — 2009
ESIC

Content Manager , Marketing , 2005 — 2005
ICEMD

12 hours , Mobile Marketing , June 2005 — June 2005
ESADE

JAP (High Potential Youngster) , Telecomunications , June 2004 — December 2004

Selected for this elite programm that searches for young talent in Telefonica Group
IE (Instituto de Empresa)

MBA , Administración de Empresas , 2002 — 2003
Universidad Pontificia Comillas

Ingeniero Superior , Ingeniería Industrial Electrónica , 1992 — 1998
Sagrado Corazon Jesuitas Logroño

COU , Bachillerato , 1982 — 1992