Rafael Lopes

Current

• Service Management Solution Strategist at CA

Education

• Fundação Getulio Vargas
• Universidade São Marcos

Recommended

6 people have recommended Rafael

Connections

126 connections

Industry

Computer Software

Websites

• CA
• Profile: Rafael Lopes

Rafael Lopes’s Summary

- Large experience in Service Management and Software Change Management areas.
-Architect of solutions involving expertise in ITIL, CMMi, security and network areas focusing on bring value to business.
-Customer assessments to define business drivers and solution needs.
-Significant experience on conference presentations

Rafael Lopes’s Specialties:

CMM/CMMi Certification
ITIL Foundations Certification
CCNA Certification
Architect Academy Certification

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Presentation portfolio:

-Software Quality Seminar - 11/2004 - as keynote speaker

Rafael Lopes’s Experience

• Service Management Solution Strategist

  CA

  (Public Company; CA; Computer Software industry)

  April 2009 — Present (4 months)

Rafael Lopes’s Education

• Fundação Getulio Vargas

  MBA , Business Administration , 2004 — 2005

• Universidade São Marcos

  Bachelor , Computer Science , 1998 — 2002

  Dissertation titled “Redes neurais aplicadas em detecção de fraudes” (Artificial Neural Networks applied to fraud detection), 2002.
  
  Sao Marcos University Electronic Library:
  
  004 L855r TA
  Lopes, Rafael Beividas
  Redes neurais aplicadas em detecção de fraudes / Rafael Beividas Lopes e Tiago G. S. Macul. -- São Paulo : [s.n.], 2002.
  49p. : il. CD-Rom
  System number [000064478]
  http://www.smarcos.br/biblioteca/aquisicoes/junho04.htm

Additional Information

Rafael Lopes’s Websites:

• CA
• Profile: Rafael Lopes