
Program Manager at Microsoft and Executive Director at Youth Guardian Services
Greater Seattle Area

Program Manager at Microsoft and Executive Director at Youth Guardian Services
Greater Seattle Area
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
July 2008 — Present (4 months)
(Individual & Family Services industry)
November 2002 — Present (6 years)
Recruited, trained, and managed team of 30 youth volunteers who provided support and crisis intervention to over 800 gay, lesbian, bisexual, transgender, and questioning youths and their friends and siblings. Utilized conflict resolution, communication, and managerial skills. Managed media relations, publicity, and fundraising.
(Educational Institution; 51-200 employees; Information Technology and Services industry)
September 2005 — September 2007 (2 years 1 month)
Trained and supervised a team of 75 technicians providing first level technical support to students, faculty, and staff in the walk-in laptop clinic, including software, hardware, and WLAN/LAN troubleshooting, malware cleaning, reformats/reinstalls, data recovery, and new computer set-up. Was the direct supervisor of 4 people. Helped them acclimate to the job and aided them in resolving conflicts with other staff members.
(Public Company; 10,001 or more employees; msft; Computer Software industry)
June 2007 — August 2007 (3 months)
As a PM on the Shared Data Experience team, drafted specifications for part of a web service and took a feature through to plan complete. Drove controversial issues through to resolution. Triaged security issues and drove the security process for the entire project.
(Educational Institution; 11-50 employees; Information Technology and Services industry)
April 2006 — March 2007 (1 year)
Utilized Oracle 8i, MySQL, and Perl to manage data used in a book with circulation of 8,000. Configured and maintained 15 desktops and an FTP server. Administered private network. Recruited and hired my replacement.
(Non-Profit; 51-200 employees; Performing Arts industry)
February 2006 — January 2007 (1 year)
Managed one of the nation’s premier women’s choruses. Developed leadership skills in other members, and directed the 15 member Executive Committee. Organized concerts, auditions, and fundraising campaigns.
BA, Psychology and Computer Science, 2004 — 2008
Coursework includes: algorithms and data structures in C, basic AI design, electrical engineering, policy and legal issues surrounding technology, linear algebra, probability theory, and extensive coursework in social and cognitive psychology.