Financial Services
South Bend, Indiana Area
Financial Services
South Bend, Indiana Area
Production Manager with experience in diverse industry settings including Financial Mailing Industry, Retail and Food Service. Skilled in managing cross functional teams, , motivating teams and developing individual team members. Strengths include versatile communication skills, organization, and ability to handle multiple priorities with calm competence. Areas of demonstrated skill and interest:
Training Program Development
SOP Development
Process Documentation
Process Improvements
Process Auditing
Project Implementations
Vendor Communications
Behavior-base Interviewing
process documentation, SOP development, identifying and implementing process improvements, developing individuals, coaching, behavior based interviewing,
(Public Company; 10,001 or more employees; C; Financial Services industry)
June 1999 — August 2008 (9 years 3 months)
Creditcard Statement Processing
(Construction industry)
March 1994 — December 1997 (3 years 10 months)
(Privately Held; 5001-10,000 employees; Restaurants industry)
1984 — 1993 (9 years)
process documentation, SOP development, process improvement, training program development, auditing and compliance