Rachel Woodson

Current

• Managed Support Team Lead at Rackspace Hosting

Past

• Sr. Account Manager at Rackspace Managed Hosting
• Account Manager II at Rackspace Managed Hosting

Education

• Imperial College London

Recommended

7 people have recommended Rachel

Connections

111 connections

Industry

Information Technology and Services

Rachel Woodson’s Summary

I have proven success in managing, from sales and business to those who manage technology. My experience in customer service is second to none, and I have had 10+ years in the service industry.

My predilection is to work in fast paced industries, where the challenge is to streamline systems and processes whilst interacting with many different groups to achieve desired results.

Rachel Woodson’s Specialties:

Customer Service

Rachel Woodson’s Experience

• Managed Support Team Lead

  Rackspace Hosting

  (Public Company; 1001-5000 employees; RAX; Information Technology and Services industry)

  September 2007 — Present (1 year 11 months)

  As part of Rackspace's Managed Support Segment, I am responsible for a team of Linux Administrators and Account Managers with approximately $12M of annualized revenue.
  I provide business management of this team and work with multiple other departments (internal and external) to ensure communications and proper use of our resources are highly effective.
  As team lead, I ensure that the appropriate growth opportunities are realized for each member of the group, which include training and mentoring.
  
  I make sure that the reputation of Fanatical Support lives true to our customer's expectations.

• Sr. Account Manager

  Rackspace Managed Hosting

  (Public Company; 1001-5000 employees; RAX; Information Technology and Services industry)

  January 2007 — August 2007 (8 months)

  As a Sr. Account Manager it was my responsibility to manage a team of Account Managers. This involves acting as an escalation point with their day to day customer service issues, training and mentoring employees to be successful in their roles, plus allow them to flourish in new ones.
  I am also personally responsible for approximately $6M of annualized business revenue, working with Fortune 500 customers, with complex server configurations.
  
  My role is to provide and show the highest level of Fanatical Support that we offer at Rackspace.

• Account Manager II

  Rackspace Managed Hosting

  (Public Company; 1001-5000 employees; RAX; Information Technology and Services industry)

  June 2006 — December 2006 (7 months)

  As an Account Manager II, my responsibilities are to manage approximately $400,000 of monthly business for our Linux Managed Segment. My customers ranged in complexity, and was available 24x7 for any and all support requests.
  
  I work in tandem with Linux Administrators to resolve any customer issues quickly, efficiently and fanatically so that we can maximize online availability.
  There is a need to also manage their business requests that range from growing their hosting solution, answering their PCI/HIPPA/SAS70 needs to visiting rapidly growing customers to offer an extremely high level of communication and teamwork.
  I have to manage multiple intricate tasks, and with that, prioritize accordingly to ensure that all tasks are completed to the highest satisfaction level.
  
  I consistently provide Fanatical Customer Service.

Rachel Woodson’s Education

• Imperial College London

  1999 — 2003

Additional Information

Rachel Woodson’s Groups:

•    Imperial Alumni
•    Rackspace Employee "Racker"

Rachel Woodson’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• reference requests
• getting back in touch