CSI Department Manager at jNetX
Russian Federation
- Current
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- CSI Department Manager at jNetX
- Past
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- Helpdesk engineer at CountryCom
- Helpdesk Engineer at Express TeleCom
- Engineer at JackPot
- Education
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- Moskovskij Tehniceskij Universitet Svjazi i Informatiki
- Recommended
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3 people have recommended Pavel - Connections
-
106
connections
- Industry
- Telecommunications
- Websites
Pavel Znamenskii’s Summary
7+ years in support departments of technical-oriented companies.
6+ years practice in telecom.
Pavel Znamenskii’s Specialties:
telecom domain; technical support; people management
Pavel Znamenskii’s Experience
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CSI Department Manager
jNetX
(Privately Held; Telecommunications industry)
March 2007 — Present (2 years 9 months)
Customer Support and Integration Department Manager
- management of 5+ people team
- team members coaching
- people interviewing
- projects management
- customers SLA management
- processes development and implementation
- onsite integration consultancy
- trouble tickets processing and resolution
- software testing
- software configuration and application development
- technical software documentation creation and review -
CSI Team Leader
jNetX
(Privately Held; Telecommunications industry)
March 2006 — March 2007 (1 year 1 month)
Customer Support and Integration
- assistance to the department manager with the management of 10+ people team
- team members coaching
- projects management
- trouble tickets processing and resolution
- software testing
- software configuration and application development
- technical software documentation creation and review -
TAC Team Leader
jNetX
(Privately Held; Telecommunications industry)
June 2005 — March 2006 (10 months)
Technical Assistance Centre
- assistance to the department manager with the management of 5+ people team
- team members coaching
- trouble tickets processing and resolution
- software testing
- software configuration and application development -
TAC Engineer
jNetX
(Privately Held; Telecommunications industry)
April 2004 — May 2005 (1 year 2 months)
Technical Assistance Centre
- trouble tickets processing and resolution
- software testing
- software configuration and application development -
Helpdesk engineer
CountryCom
(Telecommunications industry)
January 2004 — March 2004 (3 months)
- trouble ticket registration and processing
- customers consultation
- sales consultation
- new customers provisioning to the database and to the switch -
Helpdesk Engineer
Express TeleCom
(Privately Held; Telecommunications industry)
April 2003 — March 2004 (1 year )
- trouble ticket registration and pre-processing in callcenter
- e-mail and phone customers consultation -
Engineer
JackPot
(Gambling & Casinos industry)
May 2002 — October 2002 (6 months)
- gaming machines accessories hardware assembling
- gaming machines hardware configuration and testing
- gaming machines software configuration, verification, stress and load testing
- status monitoring of a network of 5000+ gaming machines
- trouble tickets registration and processing in callcenter
- on-site hardware installation and configuration
- on-site hardware repairs and maintenance
Pavel Znamenskii’s Education
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Moskovskij Tehniceskij Universitet Svjazi i Informatiki
engineer , Physics and Technical aspects of Optical Telecommunication , 2000 — 2005
- Activities and Societies:
- 2004 - practice in "Central Scientific Research Institute of Telecommunications"
Additional Information
Pavel Znamenskii’s Websites:
Pavel Znamenskii’s Groups:
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jNetX
Pavel Znamenskii’s Honors:
2006 - "Project management in a company. Standard ANSI PMI PMBOK 3rd Edition" by "PM Expert"
2007 - "English courses, upper intermediate" by "Denis school"
2007 - "TimesTen Operation, Administration and Maintenance" by "Oracle"
2007 - "ITIL Foundation" by "IT Expert"
2008 - "CIE Application" by "NetDev"
2008 - "JAVA Basics" by "jNetX"
Pavel Znamenskii’s Contact Settings
Interested In:
- business deals
- reference requests
- getting back in touch
