Patrick van der Spank

Current

Service management consultant (via Andarr) at T-Systems
service management consultant at Andarr

Past

Service management consultant (via Andarr) at TU Delft
Service management consultant (via Andarr) at pon PEPS
consultant at Team Synergy

Area manager The Netherlands at Infra Benelux
Senior manager management information services at NEC Computers International BV
Trainer at Spherion Technology B.V.
Project leader (Via Spherion Technology B.V.) at ABN AMRO
transition manager (Via Spherion Technology B.V.) at Unilever (Lever Fabergé)
consultant (Via Spherion Technology B.V.) at ING Barings
Interim application manager (Via Yacht ICT) at Provincie Noord Brabant
Interim IT manager (Via Yacht ICT) at C/TAC
Consultant at YACHT ICT
Technical supervisor at Koninklijke Luchtmacht

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Recommended

12 people have recommended Patrick

Connections

356 connections

Industry

Management Consulting

Websites

Patrick van der Spank’s Summary

ICT organizations CAN deliver services according to their customers or organizations requirements.

My secret recipe is simple: Listen carefully to all involved parties, make sure everybody understands situation viewed from all sides and be creative in finding the optimal solution TOGETHER.

Policies, rules and procedures are necessary, just always remember why you introduced them...

Patrick van der Spank’s Specialties:

Service management
ITIL
Training / coaching
ICT governance
Outsourcing
Commercial
Organizational change- and environment management

Patrick van der Spank’s Experience

Service management consultant (via Andarr)

T-Systems

(Public Company; 10,001 or more employees; DTE; Outsourcing/Offshoring industry)

December 2006 — Present (1 year 11 months)

T-Systems, a Deutsche Telekom daughter, is a business to business provider of information-, communication- and business process outsourcing services.

In my role as service management consultant I advise and guide this company in building high quality customer relationships, optimize contracts and intervene in problematic customer contracts.

For this company I have designed a new corporate standard governance structure and I clarified and optimized the service management role in presales processes.

Besides that I represented T-Systems service management in several RfP projects and new partnerships and I am involved as interim service manager for several T-Systems customers, mostly related to (SAP-)hosting-, WAN networking service- and business process outsourcing (BPO) contracts.
service management consultant

Andarr

(Privately Held; 11-50 employees; Information Technology and Services industry)

January 2005 — Present (3 years 10 months)

My mission is to help my customer deliver the level of ICT services that are required for their customer to achieve their goals.
In this function I provide consultancy services on the interesting area of service management anf governance of these services.
Service management consultant (via Andarr)

TU Delft

(Educational Institution; 10,001 or more employees; Education Management industry)

May 2006 — November 2006 (7 months)

For large project to implement organizational and technical changes into the organization:
Set up and executed initial customer quality perception survey
Set up product and services catalogue
Responsible for project communication to organisation
Service management consultant (via Andarr)

pon PEPS

(Privately Held; 1001-5000 employees; Mechanical or Industrial Engineering industry)

March 2006 — April 2006 (2 months)

Executed customer satisfaction investigation
consultant

Team Synergy

(Privately Held; 1-10 employees; Management Consulting industry)

2003 — March 2006 (3 years)
Area manager The Netherlands

Infra Benelux

(Privately Held; 11-50 employees; Information Technology and Services industry)

December 2004 — December 2005 (1 year 1 month)

In this position I was responsible for the Dutch market.
Infra provides high class ITIL based service management software solutions, for more information see www.infraenterprise.nl
Senior manager management information services

NEC Computers International BV

(Public Company; 1001-5000 employees; Information Services industry)

2000 — 2003 (3 years)

.
Within this company I was end responsible for the service delivery to the Wijchen office (500 users) and 8 European sites.

Besides this operational responsibility I lead several projects for organization- and workprocess optimization
Trainer

Spherion Technology B.V.

(Public Company; 201-500 employees; Professional Training & Coaching industry)

1999 — 2000 (1 year)

.
As consultant and certified trainer, I developed several training modules for own consultants and external customers. I also trained several classes myself
Project leader (Via Spherion Technology B.V.)

ABN AMRO

(Public Company; 10,001 or more employees; Banking industry)

1999 — 2000 (1 year)

.
Project via Spherion consultancy agency:

Coordinate rollout of netw hard- and software systems to 24 regional ABN-AMRO offices.
transition manager (Via Spherion Technology B.V.)

Unilever (Lever Fabergé)

(Public Company; 5001-10,000 employees; Consumer Goods industry)

2000 — 2000 (less than a year)

.
Project via Spherion consultancy agency

Reorganized support organisation for all dutch sites.
The service organisation of Lever Fabergé was decentralized, and went to one central service and support center, with locat infrastructure support teams.
consultant (Via Spherion Technology B.V.)

ING Barings

(Public Company; 5001-10,000 employees; Information Technology and Services industry)

1998 — 1999 (1 year)

.
Project via Spherion consultancy agency:

Set up year 2000 test plans for Microsoft operating systems
Lead several test projects for internal customers
Audit deliveries for test consultants
Interim application manager (Via Yacht ICT)

Provincie Noord Brabant

(Government Agency; 1001-5000 employees; Government Administration industry)

1998 — 1998 (less than a year)

.
Interim job via YACHT ICT

Application management for two main departments in civil engineering.
Interim IT manager (Via Yacht ICT)

C/TAC

(Public Company; 51-200 employees; Information Technology and Services industry)

1997 — 1998 (1 year)

.
Interim job via YACHT ICT

Temporary replacement of head of systems administration during long vacation
Consultant

YACHT ICT

(Public Company; 1001-5000 employees; Information Technology and Services industry)

August 1997 — August 1998 (1 year 1 month)

As consultant I did some nice jobs for C/TAC and Provincie noord Brabant
Technical supervisor

Koninklijke Luchtmacht

(Government Agency; 10,001 or more employees; Defense & Space industry)

1992 — 1997 (5 years)

.
As technical supervisor I was part of a team that was responsible for the quality and availability of the ICT systems related to the Military Air traffic and Control Center (MilATCC)

Besides that I was responsible for several ICT improvement projects.