Patrick van der Spank

Current

Interim manager service delivery (via Andarr) at Achmea
Manager trainers at Junior Chamber International
sr service management consultant at Andarr

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Past

Service management consultant (via Andarr) at T-Systems
Service management consultant (via Andarr) at TU Delft
Service management consultant (via Andarr) at pon PEPS

consultant at Team Synergy
Area manager The Netherlands at Infra Benelux
Senior manager management information services at NEC Computers International BV
Trainer at Spherion Technology B.V.
Project leader (Via Spherion Technology B.V.) at ABN AMRO
transition manager (Via Spherion Technology B.V.) at Unilever (Lever Fabergé)
consultant (Via Spherion Technology B.V.) at ING Barings
Interim application manager (Via Yacht ICT) at Provincie Noord Brabant
Interim IT manager (Via Yacht ICT) at C/TAC
Consultant at YACHT ICT
Technical supervisor at Koninklijke Luchtmacht

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11 more...

Recommended

34 people have recommended Patrick

Connections

458 connections

Industry

Management Consulting

Websites

Patrick van der Spank’s Summary

When I come in, ICT organizations WILL deliver services according to their customers or organizations requirements.

My secret recipe is simple: Listen carefully to all involved parties, make sure everybody understands the situation viewed from all sides and be creative in finding the optimal solution.

Building bridges in complex environments is what I do best, I do that by first creating clarity on all levels, developing vision together, obtaining support and commitment on all levels and then it's time for real action: don't try but just DO it.

Policies, rules and procedures are necessary, just always remember why you introduced them and constantly challenge / improve them.

Patrick van der Spank’s Specialties:

Service management
ITIL / ASL
Outsourcing
Governance
Training / coaching
Commercial
Organizational change- and environment management

Patrick van der Spank’s Experience

Interim manager service delivery (via Andarr)

Achmea

(Privately Held; Insurance industry)

February 2009 — Present (6 months)

As interim manager I guide an application services department in this company towards the next maturity stage.
Focus areas: coaching management in their new role, implementing solid governance within team and building the bridges within this team and internal / external departments / outsourcing partners.
Manager trainers

Junior Chamber International

(Non-Profit; Non-Profit Organization Management industry)

January 2009 — Present (7 months)

In this function I guide and manage the personal development and daily operation of over 40 national and international JCI trainers from the moment they enter as trainer-to-be until the moment they say goodbye.

This is a voluntary function.
sr service management consultant

Andarr

(Privately Held; Information Technology and Services industry)

January 2005 — Present (4 years 7 months)

My mission is to help my customer deliver the level of ICT services that are required for their customer to achieve their goals.
In this function I provide consultancy services on the interesting area of service management and governance of these services.
Service management consultant (via Andarr)

T-Systems

(Public Company; DT; Information Technology and Services industry)

December 2006 — February 2009 (2 years 3 months)

T-Systems, a Deutsche Telekom daughter, is a business to business provider of information-, communication- and business process outsourcing services.

In my role as service management consultant I advise and guide this company in building high quality customer relationships, optimize contracts and intervene in problematic customer contracts.

For this company I have designed a new corporate standard governance structure and I clarified and optimized the service management role in presales processes.

Besides that I represented T-Systems service management in several RfP projects and new partnerships and I am involved as interim service manager for several T-Systems customers, mostly related to (SAP-)hosting-, WAN networking service- and business process outsourcing (BPO) contracts.
Service management consultant (via Andarr)

TU Delft

(Educational Institution; 10,001 or more employees; Education Management industry)

May 2006 — November 2006 (7 months)

For large project to implement organizational and technical changes into the organization:
Set up and executed initial customer quality perception survey
Set up product and services catalogue
Responsible for project communication to organisation
Service management consultant (via Andarr)

pon PEPS

(Privately Held; 1001-5000 employees; Mechanical or Industrial Engineering industry)

March 2006 — April 2006 (2 months)

Executed customer satisfaction investigation
consultant

Team Synergy

(Privately Held; 1-10 employees; Management Consulting industry)

2003 — March 2006 (3 years)
Area manager The Netherlands

Infra Benelux

(Privately Held; 11-50 employees; Information Technology and Services industry)

December 2004 — December 2005 (1 year 1 month)

In this position I was responsible for the Dutch market.
Infra provides high class ITIL based service management software solutions, for more information see www.infraenterprise.nl
Senior manager management information services

NEC Computers International BV

(Public Company; 1001-5000 employees; Information Services industry)

2000 — 2003 (3 years)

.
Within this company I was end responsible for the service delivery to the Wijchen office (500 users) and 8 European sites.

Besides this operational responsibility I lead several projects for organization- and workprocess optimization
Trainer

Spherion Technology B.V.

(Public Company; 201-500 employees; Professional Training & Coaching industry)

1999 — 2000 (1 year)

.
As consultant and certified trainer, I developed several training modules for own consultants and external customers. I also trained several classes myself
Project leader (Via Spherion Technology B.V.)

ABN AMRO

(Public Company; 10,001 or more employees; Banking industry)

1999 — 2000 (1 year)

.
Project via Spherion consultancy agency:

Coordinate rollout of netw hard- and software systems to 24 regional ABN-AMRO offices.
transition manager (Via Spherion Technology B.V.)

Unilever (Lever Fabergé)

(Public Company; 5001-10,000 employees; Consumer Goods industry)

2000 — 2000 (less than a year)

.
Project via Spherion consultancy agency

Reorganized support organisation for all dutch sites.
The service organisation of Lever Fabergé was decentralized, and went to one central service and support center, with locat infrastructure support teams.
consultant (Via Spherion Technology B.V.)

ING Barings

(Public Company; 5001-10,000 employees; Information Technology and Services industry)

1998 — 1999 (1 year)

.
Project via Spherion consultancy agency:

Set up year 2000 test plans for Microsoft operating systems
Lead several test projects for internal customers
Audit deliveries for test consultants
Interim application manager (Via Yacht ICT)

Provincie Noord Brabant

(Government Agency; 1001-5000 employees; Government Administration industry)

1998 — 1998 (less than a year)

.
Interim job via YACHT ICT

Application management for two main departments in civil engineering.
Interim IT manager (Via Yacht ICT)

C/TAC

(Public Company; 51-200 employees; Information Technology and Services industry)

1997 — 1998 (1 year)

.
Interim job via YACHT ICT

Temporary replacement of head of systems administration during long vacation
Consultant

YACHT ICT

(Public Company; 1001-5000 employees; Information Technology and Services industry)

August 1997 — August 1998 (1 year 1 month)

As consultant I did some nice jobs for C/TAC and Provincie noord Brabant
Technical supervisor

Koninklijke Luchtmacht

(Government Agency; 10,001 or more employees; Defense & Space industry)

1992 — 1997 (5 years)

.
As technical supervisor I was part of a team that was responsible for the quality and availability of the ICT systems related to the Military Air traffic and Control Center (MilATCC)

Besides that I was responsible for several ICT improvement projects.