Philippe Sainte-Marie

Current

• Mac Genius at Apple Retail

Past

• Apple Certified Hardware and Software Technician at Symbiose Informatique
• System Admin Assistant at Synerdeal

Education

• CIEFA

Recommended

1 person has recommended Philippe

Connections

58 connections

Industry

Computer Hardware

Websites

• My Website
• My Flickr

Philippe Sainte-Marie’s Summary

Apple Certified Hardware and Software Technician, in charge of after-sale warranty exchanges. Dealing with Apple everyday ordering exchange parts for laptops, desktops, servers and iPods

Philippe Sainte-Marie’s Specialties:

computer installation and maintenance (laptops, desktops, servers), open directory integration clients/servers, network installation and maintenance (wired and wifi), printers and rip setup

Philippe Sainte-Marie’s Experience

• Mac Genius

  Apple Retail

  (Public Company; AAPL; Retail industry)

  September 2009 — Present (3 months)

  I'm fascinated by the way things work and the reasons they sometimes don’t. I sometimes rearrange my computer setup just for fun. I was the kind of kid who took things apart just to put them back together (correctly).
  
  • I provide white-glove treatment to customers
  • My friends and family see me as an absolute technical guru
  • I have a burning desire to solve problems
  • I can communicate technical concepts in layman’s terms
  • I have a sense of urgency—but also the ability to keep your cool
  • I share a passion for technology and Apple products
  
  • Solving problems—things happen and i'm there to fix them
  • Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis
  • Troubleshooting and repairing Apple hardware and software
  • Juggling customer and product issues with a genuine sense of urgency
  • Turning around repairs to customers as quickly as possible
  • Being one of the go-to people for technical knowledge in the store
  • Having passion about customer service and a commitment to exceeding expectations

• Apple Certified Hardware and Software Technician

  Symbiose Informatique

  (Computer Hardware industry)

  November 2004 — March 2009 (4 years 5 months)

  I'm in charge of all that's in relation with Apple for the after sale part. I'm manage our account for the Global Service Exchange (part order, etc..) I prepare in our workshop almost all computers sold to Pro clients and go to install them at the client's office.

• System Admin Assistant

  Synerdeal

  (Privately Held; 11-50 employees; Financial Services industry)

  October 2002 — October 2004 (2 years 1 month)

  Providing support to main Sys Admin to deploy workstations to employes. Management of all local servers.

Philippe Sainte-Marie’s Education

• CIEFA

  Computers 2002 — 2004

Additional Information

Philippe Sainte-Marie’s Websites:

• My Website
• My Flickr

Philippe Sainte-Marie’s Interests:

my daughter, my macs, my camera

Philippe Sainte-Marie’s Groups:

Apple Expo, Apple Computers, Flickr

•    Apple Professionals
•    MacUser
•    Apple - Current and Former Employees
•    Apple Certified Professionals

Philippe Sainte-Marie’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch