
User Centered Design Manager at Bank of America
Charlotte, North Carolina Area

User Centered Design Manager at Bank of America
Charlotte, North Carolina Area
Web design/development manager and entrepreneur focused on user-centered best practices and turn-key project management.
In the last two years:
1. Planned, organized, and constructed web-based tools that cement design best practices for the largest online banking service in the country.
2. Redesigned a corporate website for a national non-profit company, implementing a content management system that has saved the organization thousands of dollars in web management services annually.
3. Developed an online community aimed at high-school-aged youth leaders.
4. Partnered with visual designers in the creation of a nationwide brand.
Web design, project management, user experience, customer experience, brand and identity, instructional design, competitive analysis, marketing, Six Sigma, analytics, website architecture, wire framing, site mapping, talent planning
(Sole Proprietorship; Internet industry)
March 2009 — Present (9 months)
Latest speaking engagements:
1. South by Southwest (SXSW), March 2009, the nation's premier interactive web conference. Subject involved the best (and worst) about web forms, offering up tactical solutions to improve web form usability.
2. CSS Summit Web Conference, led by Christopher Schmitt (July, 2009). Continued on the same subject of web form design; presented to a worldwide audience via the web.
(Public Company; BAC; Banking industry)
February 2005 — Present (4 years 10 months)
Currently lead a team of four in defining, managing, and evangelizing web standards across the country's largest financial institution. In 2009, team will play an active role in defining the operational model for Bank of America's comprehensive ePublishing and content management system.
(Sole Proprietorship; Internet industry)
August 2004 — Present (5 years 4 months)
Founder of web design, development, and project management company. Company focuses on both existing and emerging web technologies, including social networking, mobile delivery, and content management. Strengths include usability analysis, corporate branding, and Six Sigma-based project management. All projects have completed on time and within budget constraints.
(Public Company; 10,001 or more employees; BAC; Banking industry)
February 2005 — September 2008 (3 years 8 months)
Led a web design team of three in Small Business online products and services.
(Educational Institution; 10,001 or more employees; Higher Education industry)
August 2003 — December 2004 (1 year 5 months)
Taught undergraduate Mass Media Law and Desktop Multimedia which centered on best practice techniques in media design for print and the Web. Languages included HTML, CSS, and JavaScript.
(Privately Held; 51-200 employees; Internet industry)
June 2002 — July 2003 (1 year 2 months)
Directed visual communication initiatives for Fortune 1000 clients including Procter & Gamble, Goodrich Aircraft Wheels & Brakes, and Ethicon EndoSurgery, a division of Johnson & Johnson. Managed cross-divisional resources such as computer media, television production and post-production, and video duplication, ensuring the clients’ success across media channels. Met and exceeded all sales goals.
Masters of Science , Interactive and New Communication Technologies , 2003 — 2004
Key classes completed:
- Basic project management
- Advanced project management
- Adobe Flash
- Macromedia Director
- HTML/CSS
- Usability theory
- Communication theory
Bachelor of Science , Marketing , 1998 — 2002
Key classes completed:
- Consumer marketing
- Business law
- Managerial and financial accounting
- Macro and micro economics
- Journalism and mass communication
Web design, CSS, HTML, web standards, ADA, JavaScript, PHP/MySQL, Flash, project management, teaching, Six Sigma, social web development
South by Southwest (SXSW) 2009 - Panelist/Speaker on designing web forms (http://sxsw.com/interactive/talks/schedule?action=bio&id=199735)