President, Professional Service Solutions, LLC
Greater Atlanta Area
President, Professional Service Solutions, LLC
Greater Atlanta Area
Chris serves as President/CEO at Professional Service Solutions, LLC (PSS). The core focus of PSS is to establish long term service and reverse logistics support relationships that lead to cost effective, world class alternatives for our customers. PSS represents a select group of proven outsource partners that provide expert support services to manufacturers, OEM's, dealers, distributors, and service contract providers. We specialize in all areas of service and reverse logistics including:
LCD Panel rework, repair and remanufacturing of panels: polarizer & backlight replacement, bonding, etc. of POS & laptop panels, touchscreen displays, etc. < 20".
BGA/VGA PCB Board and Chassis Level Repair, Rework, and Recycling Services in a world class enviorment.
DLP Light Engine Recycling for Front & Rear Projection DLP Products
Customized Extended Warranty Service Plans
Depot Repair Service (Manufacturers & OEM's)
World Class Customer Solutions call centers
Reverse Logistics and end of life support of products including rework, repair, refurbishing, recycling, remanufacturing and disposal.
National Parts Support including Parts Receipt, Stocking, warehousing, Inventory Control, Pick, Pack and Ship.
National Field Service Support and Dispatch Services
Consulting Services for global Manufacturers and Dealers interested in streamlining their existing internal support organizations or require assistance in establishing complete service and RL support services for their products sold in the US marketplace.
Recuritment and Placement Services for Service and RL Professionals. PSS works closely with many HR professionals, and directly with Manufacturers, Dealers and Affiliates in the Industry, successfully placing people in key positions. Contact PSS If you are looking to fill an open position in your business. We specialize in finding Service and RL Executives to meet your business requirements.
25+ Years in Executive Service Management and Reverse Logisitics experience at three Global Consumer Electronics Company's including Philips (12 years), Hitachi (5 years) and Toshiba (7 years) plus owner of Total Quality Service Electronics and Professional Service Solutions, LLC. Founding Chairman for the Reverse Logistics Associations Consumer Electronics Commitee and current Board member of the CEA Small Business Council.
(Non-Profit; Consumer Electronics industry)
January 2006 — Present (3 years 7 months)
Serve as Board Member for the Small Business Council of the Consumer Electronics Association. This is a volunteer non paid position supporting small businesses which represent in excess of 80% of the membership of CEA.
(Consumer Electronics industry)
January 2006 — Present (3 years 7 months)
Professional Service Solutions, LLC provides expert cost effective service and reverse logistics alternatives for manufacturers, OEM's, dealers, distributors, 3rd party service contract providers, depots and independent service centers. The Core Focus of Professional Service Solutions is to establish long term service support and reverse logistics relationships that lead to cost effective, world class alternatives resulting in bottom line cost reductions and improved bottom line profit for our business associates and customers. Professional Service Solutions represents a select group of proven outsource partners that offer world class service and reverse logistics solutions throughout the Consumer Electronics Industry.
(Logistics and Supply Chain industry)
January 2006 — Present (3 years 7 months)
HVT's focus in the reverse logistics arena is to provide rework, repair, refurbishing and recycling for high tech electronics components such as LCD panels, SMD BGA PC boards, DLP light engines (rear and front projection). HVT specializes in POS and touch screen repair and remanufacturing including polarizer and backlight replacement, bonding, etc. HVT supports many existing world class customers, focusing primarily on supporting manufacturers, OEM's, and dealers in need of rework, repair, and recycling to save.
(Logistics and Supply Chain industry)
January 2006 — Present (3 years 7 months)
Served as founding chairman for the Consumer Electronics Committee of the Reverse Logistics Association (RLTS). Developed committee charter, goals and objectives and grew committee membership from 0 to 22 global members representing manufacturers, OEM's and 3PSP,s involved in all aspects of reverse logistics.
(Public Company; 10,001 or more employees; Consumer Electronics industry)
March 1999 — August 2005 (6 years 6 months)
Toshiba America Consumer Products, Inc Lebanon, TN 1999 - 2005 (Retired 8/31/05)
Vice President – National Service Division
(Public Company; 10,001 or more employees; Consumer Electronics industry)
March 1994 — February 1999 (5 years)
Hitachi Home Electronics, America Norcross, GA 1994-1999
Vice President/Service
(Public Company; 10,001 or more employees; Consumer Electronics industry)
February 1981 — October 1993 (12 years 9 months)
Director - Professional & Commercial Services
Project Manager - Channel One (joint venture between Philips & Whittle Communications.
National Service Manager - Hotel, Motel & Hospital Division
Factory Service Manager - Philips Factory Service (Dallas, TX)
Regional Service manager - Philips Commercial Electronics
(Privately Held; 501-1000 employees; Electrical/Electronic Manufacturing industry)
August 1977 — February 1981 (3 years 7 months)
Responsible for installation and service of various types of electronic signage at banks and financial institutions as well as stadium scoreboards for college and professional sporting arena's. Notably, Reunion Arena, Dallas, The Pontiac Silverdome, River Front Stadium, Cincinatti, Lambeau Field, Green Bay, LSU, Baton Rouge, LA., ETC,
(Government Agency; 10,001 or more employees; Military industry)
March 1969 — August 1977 (8 years 6 months)
Served 8.5 years at various duty stations. Primary NEC was HF, VHF, UHF, Microwave Transmitter equipment, transmission lines. Attended ET "A" Scool for 54 weeks, ET "B" school for 39 weeks, and ET "C" School for 8 weeks. Assignments in Iceland, Guam, Vietnam Evacuation, and Great Lakes, Il. Vietnam Veteran
BS , Engineering , 1980 — 1981
Engineering 1978 — 1979
AA ET , Electronics Technology , 1976 — 1977
Graduate , Physics, Math , 1966 — 1968
Professional Service Solutions LLC, represents several Service Industry Company's, CE Manufacturers, CE Dealers and works closely with the Independent Service Industry in North America. PSS LLC provides general service consulting and outsourcing services for the CE industry. We consult for and work closlely with LCD panel, DLP LE's and SMD BGA PCB Repair Centers, Service Contract Providers, Call Centers, Parts Distributors, and CE Industry affiliates. If you are looking for a company capable of assisting you with your DLP LE, LCD panel or PCB recyclng requirements, look no further. I also consult for CE companies and provide expert advice for Manufacturers, OEM's and Dealers on issues pertinent to Service, Parts, Technical Support, Reverse Logistics and other relevant business's in the Consumer Electronics Industry. Contact Chris Fabian at www.profservsolutions.com
National Electronics Industry Hall of Fame - Member
Consumer Electronics Association (CEA) Associate Member, Elected to 2008 SBC Board of Directors and reelected to 2009 SBC Board.
National Electronic Service Dealer Association (NESDA) Member
Institute of Electrical and Electronic Engineers (IEEE) Member
Reverse Logistics Association (RLA) Associate Member, 2008 Chairman Consumer Retail Products Committee, 2009 Past Chairman Consumer Retail Products committee, RLA Panel Moderator at several RLA Expo's.
President, Holiday Pines Homeowners Association - Georgia (1998-1999)
Charter Member (The Colony Lions Club) Texas 1980
Home Rule Charter Commission (The Colony, TX) 1980
City Councilman (The Colony, TX) 1981-1982
National Electronics Industry Hall of Fame - Inducted July 2007
National Friend of Service Award (NESDA - 2003)
Person of the Year Award (NESDA - 2004)
Presidents Award (NESDA - 2004)
ML Finneburgh Award of Excellence (NESDA -2005)
ISCET Governors Award - 2005
Six Sigma Executive Certification (1999)
Six Sigma Executive Leader Certification (2003)
Six Sigma Green Belt Certification (2004)
NESDA Advisory Board Member - 2003-2004
TACP - Presidents Recognition Award 2001, 2002
Partners In Progress Award - 2 time Recipient (Sears)
Star Performance Award Recipient - 2004 (Best Buy)