Priscilla Morales

Current

• IT Deskside Support at CompuCom
• MW Queue Management Team Lead at Pfizer
• HP/Pfizer Dispatch Project for RSO and LC sites at CompuCom

• WTI at Pfizer

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1 more...

Past

• Network Operations at Compucom
• Customer Support Representative at Quantum Resources

Education

• Kaplan University

Recommended

5 people have recommended Priscilla

Connections

137 connections

Industry

Information Technology and Services

Priscilla Morales’s Experience

• IT Deskside Support

  CompuCom

  (Privately Held; Information Technology and Services industry)

  Currently holds this position

• MW Queue Management Team Lead

  Pfizer

  (Public Company; PFE; Pharmaceuticals industry)

  September 2008 — Present (1 year 3 months)

  Implemented a new group to monitor and provide 2nd level troubleshooting to multiple sites as a means of ensuring expedited response and resolution to customer IT needs.

• HP/Pfizer Dispatch Project for RSO and LC sites

  CompuCom

  (Privately Held; CMPC; Information Technology and Services industry)

  July 2008 — Present (1 year 5 months)

  Assisted Christopher Kerr at implementing a dispatch model for Regional Sales Offices and Logistic Centers in the United States and Canada.

• WTI

  Pfizer

  (Public Company; Information Technology and Services industry)

  1998 — Present (11 years )

• Network Operations

  Compucom

  (Public Company; Information Technology and Services industry)

  March 2004 — June 2006 (2 years 4 months)

• Customer Support Representative

  Quantum Resources

  (Public Company; Information Technology and Services industry)

  May 1998 — March 2004 (5 years 11 months)

Priscilla Morales’s Education

• Kaplan University

  Bachelor of Science in Management - E-Business , 2006 — 2009

  Activities and Societies:

  Dean's List, Presiden't List, Cum Laude

Additional Information

Priscilla Morales’s Groups:

Helpdesk, Network Operations Center

•    IT Specialist Group
•    West Michigan IT jobs
•    Kaplan University (Official)

Priscilla Morales’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• reference requests
• getting back in touch