
Lead Consultant at Infosys Technologies Ltd
Las Vegas, Nevada Area

Lead Consultant at Infosys Technologies Ltd
Las Vegas, Nevada Area
Dynamic, skilled leader with proven success in driving large teams and projects and programmes . Proven management capabilities in executing process oriented initiatives, providing workable strategies and building teams for maximum effectiveness. Principal experience in the Technology industry, excelling in areas such as IT Operations & Service Delivery, Project & Programme Management, Process Development, Service Management Consulting, Team building, and People Management.
Worked / lived / travelled to various locations in India, UK, USA, Middle East, France, Thailand and Sweden
Professional background:
* Lead Consultant at Process Consulting Group, Infosys Technologies (2007-today). Managed large programs on Service Mgmt, Org Change Mgmt and Process & Service Transformation.
* Worked with Ernst & Young (2002-2007) in various leadership roles and contributed towards building up IT Infrastructure across Middle East and process oriented, offshored Operational Support base within the Shared Services Centre based in India
* Prior to joining Ernst & Young, worked with Accel ICIM, India (2000 - 2002) as Network Designer & Pre-sales consultant and was actively involved in projects executed for various government and business organizations in India.
Key career value additions:
- PMP Training » from PMI
- BluePrint V3 Project Management Framework » from Ernst&Young Global
- Quality Management - Computer Validation & GMP Compliance
- ITIL Practitioner's Training (IPRC) » from HP (Quint)
- ITIL Foundation Training » from HP (Quint)
- Cisco Security Specialist Training » from Datacraft
- Remedy 7.x (Incident, Problem, Change, Release, Service Level Management) » BMC
- Workshop on "Seven Habits of Highly Effective People" » Franklin Covey Org.
- Neuro Linguistic Program (NLP) » Winsoft
- Communicating & Presenting Business Value » LORE International Institute
- Workshop on Consulting Skills (McKinsey 7S, 7C) » ILI
Infrastructure Management, Project & Programme Management, Organizational Process Development, Team Development, Service Delivery & Service Support Strategy, Service / Project Management Consulting, Performance Measurement, BSC
(Public Company; INFY; Information Technology and Services industry)
August 2009 — Present (4 months)
Provide consulting / advisory services to clients across the globe with key focus on the following aspects:
* Thought Leadership & Innovation
* Sales, Marketing & Branding
* Pre-sales & End-to-end Opportunity Management
* Strategy & Business planning
* Problem Definition
* As-Is & To-be modeling
* Programme / Project Management
* Financial management
* Org Change Management
* Knowledge Management and Talent development
Key Engagements:
=> Programme Lead for Process framework rollout for an organization wide change / transformation at a large gaming corporation
=> Programme Lead for Process framework rollout for a large Application Transition Engagement
=> Practice representative - Organizational initiative for business value articulation
=> Stream Lead for Consulting Competency Development Program
Papers / Presentations:
=> "Benefit Management, a value driven approach for IT Service Management Transformations" @ UKCMG Conference '09, London
(Public Company; INFY; Information Technology and Services industry)
September 2007 — July 2009 (1 year 11 months)
Manage Programmes and provide Service Management consulting for clients across the globe. Assess and baseline existing practices, benchmark them against standards and develop a long term strategic perspective for the organization. Develop effective roadmaps and manage implementation programmes for continuous improvement. Re-engineer service management processes for better productivity and lower Total Cost of Ownership (TCO).
Key Engagements:
=> Process Integration Manager for a large Application Transition Engagement
=> Project Process Transformation Manager for an SAP practice
=> Service Transformation & Service Improvement Programme Manager for a Global Pharmaceutical Client
=> Stream Lead for Consulting Competency Development Program
URL - http://www.infosys.com
(Partnership; 10,001 or more employees; Information Technology and Services industry)
January 2005 — August 2007 (2 years 8 months)
Corporate Wide Project Management - defines, plans, organizes, staffs, executes, manages, monitors, controls, communicates and reports on all aspects of assigned projects, programs and initiatives to ensure rapid, effective and efficient delivery with total client satisfaction.
URL - http://www.ey.com
(Partnership; 10,001 or more employees; Information Technology and Services industry)
July 2006 — March 2007 (9 months)
Defined and executed IT Service Management (ITSM / ITIL) guidelines and practice for the service driven infrastructure environment.
URL - http://www.ey.com
(Partnership; 10,001 or more employees; Information Technology and Services industry)
December 2004 — August 2006 (1 year 9 months)
Managed a team that administered the operations and support of wide-spread Global networks. Facilitated ITIL process oriented working model.
URL - http://www.ey.com
(Partnership; 10,001 or more employees; Information Technology and Services industry)
November 2002 — November 2004 (2 years 1 month)
Actively managed a dedicated team that administered remote networks and services on a 12X7 client centric model including Helpdesk services. Transitioned service desk function for the entire EY Middle East Infrastructure portfolio. Actively involved in Technology Change Management for the firm by doing evaluation, testing and deployment of new technologies and services.
URL - http://www.ey.com
(Partnership; 201-500 employees; Information Technology and Services industry)
January 2001 — October 2002 (1 year 10 months)
Created, defined and delivered innovative partner joint solutions and programs that increased awareness, generated leads, strengthened customer relationships and built sales opportunities. Contributed towards all major techno-commercial aspects of key opportunities of the business unit.
http://www.accelicim.com/
BTech , Electronics , 1996 — 2000
The "University of Cochin" came into existence in 1971; this was later converted to “Cochin University of Science & Technology (CUSAT)". The mission of this initiative is to prosecute and promote research in applied science, technology, industry, commerce, management and social science for the advancement of knowledge and for the betterment of society.
URL - http://www.cusat.ac.in/
I studied in College of Engineering (CEC), Chengannur, which was well affiliated to CUSAT and shared the same knowledge framework. With the presence of state-of-the art facilities and excellent atmosphere to explore one's true potential, CEC has been a great educational destination for "the skilled" across regions.
The open culture has helped me participate in many extracurricular activities during my college days, such as musical competitions, fashion shows, technical symposiums, event management and games.
URL - http://cec.ihrd.ac.in/
Projects, People & Operations Management Organizational Topics Operational Processes & Industry best practices New technologies and advancements in Science Photography, Cars, Travel, Swimming, Sports & Games
Project Management Institute (PMI) Chapter, Trivandrum [till Y2008]
IEEE Student Member (till Y2000)
Awards & Achievements:
- Ernst & Young's Best Employee of the Year 2004-05
- Infosys IMS SPOT award, Feb 2008
- Secured 100% marks for Mathematics (X and XII)
Certifications:
- ITIL Foundation
- INFOSEC Recognition
- MCP - Active Directory
- MCSA 2003
- CCSA-NG FP4 AI
- CQS - Cisco Security Specialist1
- CCNP – Remote Access
- CCNA