Paul Janney

Current

• Sr. Interaction Designer at PayPal

Past

• Web Creative Manager at Sierra Trading Post
• Sr. Web Designer at Lands' End
• Lead Web Designer at Growzone

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Education

• Art Institute of Colorado
• LCCC

Recommended

2 people have recommended Paul

Connections

184 connections

Industry

Internet

Websites

• My Company
• My Website

Paul Janney’s Summary

Sr. User Experience Designer specializing in Retail eCommerce and Payment Processing across global platforms. A willingness to rethink problems and craft custom solutions that meet user, business and technical goals - even if that means starting from the beginning. Not afraid to tackle corporate-wide initiatives or spend time on minor enhancements. Greatest satisfaction comes from hearing users glow about designs built around their needs, while disappointment yields itself in the form of missed usability improvements. Complete life-cycle product development experience from ideation, to go live and everything in between.

Paul Janney’s Specialties:

Payment Processing, Retail eCommerce, Call Center Support Applications, HCI, UCD, IA, Prototyping, Wireframes, Storyboarding, User Research, Internationalization, Web Accessibility (508, WAI), SEO, CSS, XHTML, Javascript, DHTML, RSS, XML and limited JSP, ASP, PHP and XSLT programming. Writing for the Web and AP style.

Paul Janney’s Experience

• Sr. Interaction Designer

  PayPal

  (Public Company; 5001-10,000 employees; ebay; Internet industry)

  January 2006 — Present (2 years 10 months)

  Past work includes lead User Interface Designer on checkout suite redesign efforts for core products including Express Checkout and Web site Payment Standard merchant solutions for both domestic and international customer base. Primary focus included building designs to meet rapidly growing customer, merchant and business needs. Oversaw development of user interface and experience throughout product life cycle including: ideation, prototyping, usability testing, hi-fidelity comps, documentation, testing and go live. Success metrics for projects including conversion and user-task completion rates were exceeded in some cases by 10%. Reported payment volumes grew 51% in Q1 of 2007 alone. Additional responsibilities included mentoring junior designers, continual peer review of own work and teammates and product innovation. Promoted to Sr. Interaction Designer upon re-hire. Currently work for Consumer vertical and all projects are hush hush :)

• Web Creative Manager

  Sierra Trading Post

  (Privately Held; 501-1000 employees; Retail industry)

  January 2007 — November 2007 (11 months)

  Established a creative department of four web designers and one copywriter with a team philosophy driven by usable and engaging customer-facing designs. Secondly, created a soft-design process that incorporated a UCD approach plus development ready interaction and pixel-level documentation. Completed projects during my time included a redesign of checkout experience, video Barnburners, Sierra's adventure blog and new email campaigns. These enhancements and initiatives resulted in increased click-thru, conversion and visitors for the site.

• Sr. Web Designer

  Lands' End

  (Public Company; 5001-10,000 employees; shld; Apparel & Fashion industry)

  June 2001 — December 2005 (4 years 7 months)

  Responsible for customer experience from ideation to implementation, on both proprietary software interfaces and customer-facing web products in a global, retail eCommerce environment. Primary focus involved implementing executive-level strategy into usable online experiences by collaborating with business analysts, IS counterparts and impacted departments, while maintaining a user-centered methodology. Related tasks included socialization and implementation of designs, mentoring of Jr. Designers and collaboration with UI peers. Online revenue increased on average 10-15% YOY from '01-'05. One-in-two orders were credited to web sales by 2005 Holiday Season.

• Lead Web Designer

  Growzone

  (Privately Held; 11-50 employees; Internet industry)

  June 1999 — May 2001 (2 years)

  First employee hired at start-up dedicated to providing online tools and solutions for the horticultural industry. Designed and implemented online experience for a client-configurable B2C product and a separate B2B solution for green industry businesses. Hired and oversaw two junior designers and one graphic designer. All intellectual properties now owned by SummerWinds, Garden Centers, Inc. Bits and pieces of original work still in use today by SummerWinds.

Paul Janney’s Education

• Art Institute of Colorado

  AAS, Multimedia, 1997 — 1998

  Earned 4.0 final quarter and graduated one quarter early. Portfolio of the Year finalist.

• LCCC

  AA, Journalism, 1993 — 1996

  Online Editor and contributing writer for school newspaper - Wingspan. Received Editor's Choice award for digital photography work showcased in annual school magazine - High Plains Register. Named Journalism Student of the Year for 1999. Member of SFAC (Student Fee Allocation Committee) for 1999 representing Fine Arts. Coach and player for intramural basketball team.

Additional Information

Paul Janney’s Websites:

• My Company
• My Website

Paul Janney’s Groups:

•    Interaction Design Association
•    Boxes and Arrows
•    Innovation People Expert Innovators Creative Network
•    Global Ecommerce Summit

Paul Janney’s Contact Settings

Interested In:

• expertise requests
• reference requests
• getting back in touch