Technical Support Consultant at Rose Business Solutions
Missoula, Montana Area
- Current
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- Adjunct Instructor - Accounting at Flathead Valley Community College
- Technical Support at RoseASP
- Technical Support Consultant at Rose Business Solutions
- Senior Application Consultant at Rose Business Solutions
- Past
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- Adjunct Instructor at Lethbridge College
- Implementation Manager at CreativeSoft, Inc
- Financial Analyst at Natural HealthLink
- Accounting Teacher at Church College of Western Samoa
- Education
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- Brigham Young University
- Lethbridge Community College
- National University of Samoa
- Recommended
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1 person has recommended Doug - Connections
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132
connections
- Industry
- Accounting
- Websites
Doug Pitcher’s Summary
I am a certified professional for the Microsoft Dynamics Great Plains application with extensive experience with all core modules as well as payroll, report writer, FRx, and several third party products.
I have over ten years of business and accounting experience and have been an implementation manager for several projects over the past six years. One of the projects I was involved with won a Microsoft Pinnacle award for excellence in customer service.
I currently manage all client technical support issues for Rose Business Solutions.
Doug Pitcher’s Specialties:
Sales Order Processing, Purchase Order Processing, Accounts Receivable, Payables, Financials, Report Writer, SQL, GL, Technical troubleshooting, Dynamics Great Plains
Doug Pitcher’s Experience
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Adjunct Instructor - Accounting
Flathead Valley Community College
(Higher Education industry)
September 2007 — Present (2 years 3 months)
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Technical Support
RoseASP
(Accounting industry)
December 2004 — Present (5 years )
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Technical Support Consultant
Rose Business Solutions
(Privately Held; 11-50 employees; Computer Software industry)
October 2004 — Present (5 years 2 months)
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Senior Application Consultant
Rose Business Solutions
(Privately Held; 11-50 employees; Computer Software industry)
January 2004 — Present (5 years 11 months)
Provided consulting and technical support services to 250; Sold $145,000 of technical support services to customers
Chosen employee of the quarter and received highest customer satisfaction rating in the company
Received Microsoft Masters certification for application knowledge
Active blogger for Dynamics community -
Adjunct Instructor
Lethbridge College
(Educational Institution; 501-1000 employees; Education Management industry)
September 2004 — December 2004 (4 months)
Business faculty teaching sales class and introduction to computer software classes.
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Implementation Manager
CreativeSoft, Inc
(Accounting industry)
June 2002 — August 2004 (2 years 3 months)
Managed enterprise software implementations costing from $30,000 to $110,; Designed implementation strategies, outlines, and project plans using Microsoft Word, Excel and Project
Developed and presented project proposals for potential clients in a sales capacity
Organized operational procedures and trained clients on General Ledger, Payables Management, Receivables Management, Bank Reconciliation, Inventory Management, Payroll, and EFT procedures
Created consolidated, department, and location financial statements using FRx and F9. Project for one company comprised reports for 5 brands, 15 departments, and 230 locations
Developed Business Plan and Marketing Strategy for CreativeSoft, Inc. Managed direct mail campaign, monthly newsletter, and quarterly customer product seminar -
Financial Analyst
Natural HealthLink
(Accounting industry)
March 2001 — August 2001 (6 months)
Analyzed monthly financial information and presented analysis to; Developed operational procedures for Accounting, Order Processing, and Fulfillment
Implemented $38,000 Microsoft Great Plains enterprise software to replace $500 MYOB software Implementation won Microsoft Pinnacle Award for Customer Service
Trained personnel to use new procedures in Accounting, Purchasing, Sales, and Warehouse
Controlled and adjusted end of year physical inventory count of product worth $522,000
Supported technical team in integrating Great Plains and website to enable online customer ordering
Decreased order development time from 30 hours to 1 hour by creating Excel reports for Purchasing -
Accounting Teacher
Church College of Western Samoa
(Accounting industry)
January 1998 — January 2000 (2 years 1 month)
Developed and initiated academic accounting program to exceed government standards Apia, Samoa
Increased senior class pass rate from 15 percent to 100 percent over 2 year period
Doug Pitcher’s Education
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Brigham Young University
MBA , Finance , 2000 — 2002
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Lethbridge Community College
AA , Accounting , 1997 — 1999
Canadian Western Natural Gas Scholarship – Awarded for academic excellence in accounting option
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National University of Samoa
Bachelor , Commerce Accounting , 1999
Additional Information
Doug Pitcher’s Websites:
Doug Pitcher’s Groups:
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