CRM Practice Group Manager at EHTC
Greater Grand Rapids, Michigan Area
CRM Practice Group Manager at EHTC
Greater Grand Rapids, Michigan Area
I have helped organizations all over the country improve their bottom line by improving the systems that connect them to their customers. I have learned every aspect of of the selling game, from marketing to invoicing to supporting customers.
Certified Microsoft CRM Professional, Goldmine Certified, Heat certified, Scribe Certified. Who Moved My Cheese Certified Facilitator.
I have attended: SPIN Selling, Solution Selling, Selling to VITO, Track Selling, Sandler Sales Institute, Acclivus Base Selling, Linkage Consulting Skills Institute.
I have received technical sales training from, Novell, Microsoft, HP, Compaq, 3Com, Bay Networks, Cisco, and AT&T.
(Privately Held; 11-50 employees; Computer Software industry)
January 2003 — Present (6 years 11 months)
Manage the Customer Relationship Managment practice for a combined Accounting and Technology firm. Help my clients with improving the systems and practices that improve their profitabilty by increasing the calue of thier customer relationships.
(Privately Held; 1-10 employees; Computer Software industry)
September 2000 — March 2003 (2 years 7 months)
Customer Relationship Managment Consutlant. Helped organizations aquire, identify, and retain valuable customers.
Developed customer managment solutions for business thorought Michigan.
Installed Goldmine, and HEAT.
(Computer Networking industry)
February 1996 — August 2000 (4 years 7 months)
Managed the sales efforts for a Technology Consulting organization. Designed hardware, network, and software solutions for companines in West Michigan. Focused on team development and training. Managed sales team and helped design network, and hardware solutions.
(Public Company; 10,001 or more employees; T; Information Technology and Services industry)
December 1994 — September 1996 (1 year 10 months)
Designed and sold a variety of Data Networking solutions from T1, T3, DS3, ATM, Frame Relay, Managed Network Services. Successfully managed accounts throught Michigan.
(Privately Held; Information Technology and Services industry)
1993 — 1995 (2 years )
Managed sales efforts for local computer network integrator.
(Computer Software industry)
1992 — 1993 (1 year )
(Retail industry)
October 1989 — March 1992 (2 years 6 months)
Computer Science 1994 — 1997
1983 — 1986
God, Family, Music.
Past President of BNI Grand Rapids Michigan, Executive Committe Chairman of Boy Scout Troop 292 (http://www.troop292.org), Member of the Grand Rapids Chamber of Commerce Technology Committee.
Got "Employee of the Month" once.