Philippe Gamer

Current

Associate at ASFA TEC

Past

Managing Director at Team Partners / Datem
Operations Director at Marine Telecom
Operations Director at Toshiba

EMEA marketing projects Manager at Sensormatic
Europe Technical Director at Sensormatic
C/I Director at Sensormatic
Director at Sensormatic
Owner at Apex Industries

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Education

Ecole centrale d'Electronique

Recommended

2 people have recommended Philippe

Connections

181 connections

Industry

Information Technology and Services

Websites

My Company

Philippe Gamer’s Summary

International experience in B2B in different positions :

-General management, sales, marketing,
-Sales forces development, direct and indirect (IT, CRM retail, industry, bank, insurance)
-International, (Americas, Europe, Middle East, Asia)
-Technologies and services, Customer care
-Reorganization, merger / acquisitions, joint ventures.

Experience with successfully managing all aspects of medium to large organisations :
- organisation streamlining
- implementing best practices systems
- improving productivity
- leading change management
- increasing customer satisfaction
- selecting managing staff
- running quality initiatives
- growing turnover as well as improving P&L
- leading cross-functional teams on key projects

Philippe Gamer’s Specialties:

- General management, profit center, subsidiary or area.
- Sales and Marketing
- best practices to increase quality and customer satisfaction
- change management
- outsourcing / offshoring, production, software developpement
- international & national strategies,
- growth plans (product launch, new markets, acquisition)
- restructuring / costs cutting plans.
- Management of large teams
- Experienced with union negociations

Philippe Gamer’s Experience

Associate

ASFA TEC

(Information Technology and Services industry)

2008 — Present (1 year)
Managing Director

Team Partners / Datem

(Information Technology and Services industry)

2004 — 2008 (4 years)

Reporting to the group president (€ 135M / 1700 employees) operating in CRM/BPM, computer services and software development. In charge of developing the sales while streamlining the company and rejuvenating the way of doing business.

• full profit and loss responsibility, drove a team of 450,
• increased performance through the management team, designed and implemented group Offshore, CRM and software development strategies while identifying targets,
• turned around organization-wide resistance toward automation, structure reengineering and mutualisation to achieve cost reduction of 25%;
• launch the offshore activity which at the end represented 50% of the production,
• reenginiered the production with new tools to automate the activity (digitizing, OCR’s and electronic document management systems) enabling to handle 25% more workload,
• team leader on IT developments : CRM / Business Intelligence / E-Commerce,
• in charge of social relations (CE / DP / CHSCT),
Operations Director

Marine Telecom

(Telecommunications industry)

2003 — 2004 (1 year)

Reporting to the CEO of this € 40M / 510 employees French company operating in the telecom sector;
• broad scope of responsibility, managed 470 people in 40 agencies, to drive the change from a sub-contracting activity to a telecommunication and information systems provider,
• responsibilities included P&L, customer service, logistics, procurement and personnel;
• created the Call center and the Technical support centre to support the strategy;
• streamlined the operations, by removing extra middle management interfaces and providing organisational changes producing a productivity increase of 15%;
• implemented successfully the CRM system (Siebel);
• in charge of social relations (CE / DP / CHSCT)
Operations Director

Toshiba

(Public Company; TYO; Information Technology and Services industry)

2002 — 2003 (1 year)

Reporting to the GM of this €52 million / 270 employees leading Japanese company (software editor and computer systems manufacturer).
• in charge of developing the services sales while rationalizing the company costs structure to increase profitability,
• led a team of 185 people : R&D, customer service, sales admin, logistics and management control,
• reengineered the organisation and processes. Reduced overall expenses by 30% and overall staff by 20% (lay off plan);
• implemented a new services product line with a result of services sales increase of 30%,
• modernized the Help Desk and the Hot Line support centres to handle timely and efficiently customers calls and expanded opening hours to 7 days a week,
EMEA marketing projects Manager

Sensormatic

(Public Company; SRM; Security and Investigations industry)

1999 — 2001 (2 years)
Europe Technical Director

Sensormatic

(Information Technology and Services industry)

1997 — 1999 (2 years)
C/I Director

Sensormatic

(Information Technology and Services industry)

1995 — 1997 (2 years)
Director

Sensormatic

(Information Technology and Services industry)

1991 — 1995 (4 years)
Owner

Apex Industries

(Privately Held; 11-50 employees; Information Technology and Services industry)

1986 — 1991 (5 years)